40 lines
1.6 KiB
Markdown
40 lines
1.6 KiB
Markdown
---
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name: Request new codes
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about: Generated codes didn't worked or there was no codes at all
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title: "[VENDOR]: [MODEL] [algorithm info (e.g. vendor suffix, code size)]"
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labels: code
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---
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**NOTE**: *You should select this option if you are going to request support for new unlock
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algorithm or existing one didn't worked for you*.
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**IMPORTANT**: before creating a new issue first check if there is any existing one with same model
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or algorithm request, in that case you'd better add information to that particular issue (your
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laptop model, BIOS version, screen photo, etc).
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Please replace `[VENDOR]` in a title with your laptop vendor (e.g. dell, hp, acer) and `[MODEL]`
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with model, also you can specify extra information in `[algorithm info]` if you can, otherwise just
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remove it from a title.
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Please specify following information:
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### General information
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* **Vendor**: specify here your laptop manufacturer (e.g. dell, hp, acer, etc.)
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* **Model**: your laptop model (please be as specific as possible)
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* **Firmware version**: version of your BIOS firmware, it also good if you can specify firmware
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release date.
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### Photo
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It also would be helpful if you post a photo of your locked screen (with generated code, `system
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disabled` message) for example like [here][photo-sample]. You can skip this if there are multiple
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images with exact same message.
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**Don't expect on immediate response**, your issue might help someone other who would face such
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issue in a feature but not necessarily you. I'd suggest you to contact your vendor support, cause
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this should be much faster channel.
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[photo-sample]: https://github.com/bacher09/pwgen-for-bios/issues/108#issue-638364581
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