Version 4.0.13.1

applications/nexus/modules/admin/support/autoresolve.php

@@ -0,0 +1,68 @@
+<?php
+/**
+ * @brief		Autoresolve Settings
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		25 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Autoresolve Settings
+ */
+class _autoresolve extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'autoresolve_manage' );
+		
+		$form = new \IPS\Helpers\Form;
+		$form->add( new \IPS\Helpers\Form\YesNo( 'nexus_autoresolve_on', \IPS\Settings::i()->nexus_autoresolve_days, FALSE, array( 'togglesOn' => array( 'nexus_autoresolve_departments', 'nexus_autoresolve_applicable', 'nexus_autoresolve_days', 'nexus_autoresolve_notify', 'nexus_autoresolve_status' ) ) ) );
+		$form->addSeparator();
+		$form->add( new \IPS\Helpers\Form\Node( 'nexus_autoresolve_departments', \IPS\Settings::i()->nexus_autoresolve_departments === '*' ? 0 : explode( ',', \IPS\Settings::i()->nexus_autoresolve_departments ), FALSE, array( 'class' => 'IPS\nexus\Support\Department', 'multiple' => TRUE, 'zeroVal' => 'any' ), NULL, NULL, NULL, 'nexus_autoresolve_departments' ) );
+		$form->add( new \IPS\Helpers\Form\Node( 'nexus_autoresolve_applicable', \IPS\Settings::i()->nexus_autoresolve_applicable, FALSE, array( 'class' => 'IPS\nexus\Support\Status', 'multiple' => TRUE ), NULL, NULL, NULL, 'nexus_autoresolve_applicable' ) );
+		$form->add( new \IPS\Helpers\Form\Number( 'nexus_autoresolve_days', \IPS\Settings::i()->nexus_autoresolve_days, FALSE, array(), NULL, NULL, \IPS\Member::loggedIn()->language()->addToStack('days'), 'nexus_autoresolve_days' ) );
+		$form->add( new \IPS\Helpers\Form\Node( 'nexus_autoresolve_status', \IPS\Settings::i()->nexus_autoresolve_status, FALSE, array( 'class' => 'IPS\nexus\Support\Status' ), NULL, NULL, NULL, 'nexus_autoresolve_status' ) );
+		$form->add( new \IPS\Helpers\Form\Number( 'nexus_autoresolve_notify', \IPS\Settings::i()->nexus_autoresolve_notify, FALSE, array( 'unlimited' => 0, 'unlimitedLang' => 'never' ), NULL, NULL, \IPS\Member::loggedIn()->language()->addToStack('hours_before_resolving'), 'nexus_autoresolve_notify' ) );
+		
+		if ( $values = $form->values() )
+		{
+			\IPS\DB::i()->update( 'core_tasks', array( 'enabled' => (int) $values['nexus_autoresolve_on'] ), "`key`='supportAutoresolve'" );
+			
+			if ( !$values['nexus_autoresolve_on'] )
+			{
+				$values['nexus_autoresolve_days'] = 0;
+			}
+			unset( $values['nexus_autoresolve_on'] );
+			
+			$values['nexus_autoresolve_departments'] = $values['nexus_autoresolve_departments'] ? implode( ',' , array_keys( $values['nexus_autoresolve_departments'] ) ) : '*';
+			$values['nexus_autoresolve_applicable'] = implode( ',', array_keys( $values['nexus_autoresolve_applicable'] ) );
+			$values['nexus_autoresolve_status'] = $values['nexus_autoresolve_status']->id;
+			
+			$form->saveAsSettings( $values );
+			\IPS\Session::i()->log( 'acplogs__autoresolve_settings' );
+			
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=settings&tab=autoresolve') );
+		}
+		
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('autoresolve');
+		\IPS\Output::i()->output = $form;
+	}
+}

applications/nexus/modules/admin/support/customerfeedback.php

@@ -0,0 +1,48 @@
+<?php
+/**
+ * @brief		Customer Feedback Settings
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		23 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Customer Feedback Settings
+ */
+class _customerfeedback extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'customerfeedback_manage' );
+		
+		$form = new \IPS\Helpers\Form;
+		$form->add( new \IPS\Helpers\Form\YesNo( 'nexus_support_satisfaction', \IPS\Settings::i()->nexus_support_satisfaction ) );
+		
+		if ( $form->values() )
+		{
+			$form->saveAsSettings();
+			\IPS\Session::i()->log( 'acplogs__customerfeedback_settings' );
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=customerfeedback' ), 'saved' );
+		}
+		
+		\IPS\Output::i()->output = $form;
+	}
+}

applications/nexus/modules/admin/support/departments.php

@@ -0,0 +1,76 @@
+<?php
+/**
+ * @brief		Support Departments
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		08 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Departments
+ */
+class _departments extends \IPS\Node\Controller
+{
+	/**
+	 * Node Class
+	 */
+	protected $nodeClass = 'IPS\nexus\Support\Department';
+	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'departments_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * Delete
+	 *
+	 * @return	void
+	 */
+	protected function delete()
+	{
+		try
+		{
+			$node = \IPS\nexus\Support\Department::load( \IPS\Request::i()->id );
+			
+			if ( $node->canDelete() and \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_requests', array( 'r_department=?', $node->id ) ) )
+			{
+				$form = new \IPS\Helpers\Form( 'delete', 'delete' );
+				$form->add( new \IPS\Helpers\Form\Node( 'move_existing_requests_to', NULL, TRUE, array( 'class' => 'IPS\nexus\Support\Department', 'permissionCheck' => function( $_node ) use ( $node )
+				{
+					return $node->id != $_node->id;
+				} ) ) );
+				if ( $values = $form->values() )
+				{
+					\IPS\Db::i()->update( 'nexus_support_requests', array( 'r_department' => $values['move_existing_requests_to']->id ), array( 'r_department=?', $node->id ) );
+					\IPS\Request::i()->form_submitted = TRUE;
+					return parent::delete();
+				}
+				
+				\IPS\Output::i()->output = $form;
+				return;
+			}
+		}
+		catch ( \OutOfRangeException $e ){}
+				
+		return parent::delete();
+	}
+}

applications/nexus/modules/admin/support/fields.php

@@ -0,0 +1,42 @@
+<?php
+/**
+ * @brief		Support Custom Fields
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		16 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Custom Fields
+ */
+class _fields extends \IPS\Node\Controller
+{
+	/**
+	 * Node Class
+	 */
+	protected $nodeClass = 'IPS\nexus\Support\CustomField';
+	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'scfields_manage' );
+		parent::execute();
+	}
+}

applications/nexus/modules/admin/support/incomingemail.php

@@ -0,0 +1,251 @@
+<?php
+/**
+ * @brief		Incoming Email Setup
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		16 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Incoming Email
+ */
+class _incomingemail extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'incomingemail_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		$table = new \IPS\Helpers\Table\Db( 'core_incoming_emails', \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=incomingemail' ) );
+		$table->include = array( 'rule_criteria_value' );
+		$table->noSort = array( 'rule_criteria_value' );
+		$table->parsers = array(
+			'rule_criteria_value'		=> function( $val, $row )
+			{
+				$_langCf	= 'ie_cf_' . $row['rule_criteria_field'];
+				$_langCt	= 'ie_ct_' . $row['rule_criteria_type'];
+				return \IPS\Member::loggedIn()->language()->addToStack( $_langCf ) . ' ' . \IPS\Member::loggedIn()->language()->addToStack( $_langCt ) . ' "' . $val . '"';
+			}
+		);
+		$table->sortBy = $table->sortBy ?: 'rule_added_date';
+		$table->sortDirection = $table->sortDirection ?: 'asc';
+
+		$table->rootButtons	= array(
+			'add'	=> array(
+				'icon'		=> 'plus',
+				'title'		=> 'incomingemail_add',
+				'link'		=> \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=incomingemail&do=incomingEmailForm' ),
+				'data'		=> array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('incomingemail_add') )
+			)
+		);
+
+		$table->rowButtons		= function( $row )
+		{
+			return array(
+				'edit'		=> array(
+					'icon'		=> 'pencil',
+					'title'		=> 'edit',
+					'link'		=> \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=incomingemail&do=incomingEmailForm&id=' ) . $row['rule_id'],
+					'data'		=> array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('edit') )
+				),
+				'delete'	=> array(
+					'icon'		=> 'times-circle',
+					'title'		=> 'delete',
+					'link'		=> \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=incomingemail&do=incomingEmailDelete&id=' ) . $row['rule_id'],
+					'data'		=> array( 'delete' => '' ),
+				)
+			);
+		};
+		
+		if ( isset( \IPS\Request::i()->type ) )
+		{
+			if ( \IPS\Request::i()->type === 'piping' )
+			{
+				$content = \IPS\Theme::i()->getTemplate('incomingemailsetup')->piping();
+			}
+			elseif ( \IPS\Request::i()->type === 'pop3' )
+			{
+				$content = \IPS\Theme::i()->getTemplate('incomingemailsetup')->pop3( $this->_pop3() );
+			}
+			else
+			{
+				$content = \IPS\Theme::i()->getTemplate('incomingemailsetup')->splash( (string) $table );
+			}
+		}
+		else
+		{
+			$content = NULL;
+			if ( \IPS\Settings::i()->pop3_server )
+			{
+				try
+				{
+					$task = \IPS\Db::i()->select( '*', 'core_tasks', array( 'app=? AND `key`=? AND enabled=1', 'core', 'pop' ) )->first();
+					$pop3Form = $this->_pop3();
+					$pop3Form->addButton( 'disable_pop3', 'link', \IPS\Http\Url::internal( 'app=nexus&module=support&controller=incomingemail&do=disablePop3' ), '', array( 'data-confirm' => '' ) );
+					$content = \IPS\Theme::i()->getTemplate('incomingemailsetup')->usingpop3( $pop3Form, (string) $table );
+				}
+				catch ( \UnderflowException $e ) { }
+			}
+			
+			$content = $content ?: \IPS\Theme::i()->getTemplate('incomingemailsetup')->splash( (string) $table );
+		}
+		
+		\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
+		\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate('incomingemailsetup')->template( $content );
+	}
+	
+	/**
+	 * Disable POP3
+	 *
+	 * @return	void
+	 */
+	protected function disablePop3()
+	{
+		\IPS\Session::i()->log( 'acplogs__pop3_settings' );
+		\IPS\DB::i()->update( 'core_tasks', array( 'enabled' => 0 ), array( 'app=? AND `key`=?', 'core', 'pop' ) );
+		\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=settings&tab=incomingemail') );
+	}
+	
+	/**
+	 * POP3
+	 *
+	 * @return	\IPS\Helpers\Form
+	 */
+	protected function _pop3()
+	{	
+		$form = new \IPS\Helpers\Form;
+		$form->add( new \IPS\Helpers\Form\Text( 'pop3_server', \IPS\Settings::i()->pop3_server, TRUE ) );
+		$form->add( new \IPS\Helpers\Form\Number( 'pop3_port', \IPS\Settings::i()->pop3_port, TRUE ) );
+		$form->add( new \IPS\Helpers\Form\Text( 'pop3_user', \IPS\Settings::i()->pop3_user, TRUE ) );
+		$form->add( new \IPS\Helpers\Form\Text( 'pop3_password', \IPS\Settings::i()->pop3_password, FALSE ) );
+		$form->add( new \IPS\Helpers\Form\YesNo( 'pop3_tls', \IPS\Settings::i()->pop3_tls ) );
+		
+		if ( $values = $form->values() )
+		{
+			require_once \IPS\ROOT_PATH . '/system/3rd_party/pop3/pop3.class.inc';
+			$pop3 = new \POP3;
+			try
+			{
+				if ( !$pop3->connect( ( $values['pop3_tls'] ? 'ssl://' : '' ) . $values['pop3_server'], $values['pop3_port'] ) )
+				{
+					throw new \DomainException( \IPS\Member::loggedIn()->language()->addToStack('pop3_connect_err') );
+				}
+
+				if ( !$pop3->login( $values['pop3_user'], $values['pop3_password'] ) )
+				{
+					throw new \DomainException( \IPS\Member::loggedIn()->language()->addToStack('pop3_login_err') );
+				}
+				
+				$form->saveAsSettings();
+				\IPS\Session::i()->log( 'acplogs__pop3_settings' );
+				\IPS\DB::i()->update( 'core_tasks', array( 'enabled' => 1 ), array( 'app=? AND `key`=?', 'core', 'pop' ) );
+				\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=settings&tab=incomingemail') );
+			}
+			catch ( \Exception $e )
+			{
+				$form->error = $e->getMessage();
+			}
+		}
+		
+		return $form;
+	}
+
+	/**
+	 * Add/Edit Incoming Email Rule Form
+	 *
+	 * @return void
+	 */
+	protected function incomingEmailForm()
+	{
+		/* Load Rule */
+		$rule = NULL;
+		if ( \IPS\Request::i()->id )
+		{
+			try
+			{
+				$rule = \IPS\Db::i()->select( '*', 'core_incoming_emails', array( 'rule_id=?', \IPS\Request::i()->id ) )->first();
+			}
+			catch ( \UnderflowException $e ) { }
+		}
+		
+		/* Build form */
+		$form	= new \IPS\Helpers\Form;
+		$form->add( new \IPS\Helpers\Form\Custom( 'rule_criteria_value', array(
+			'criteria_field'	=> $rule ? $rule['rule_criteria_field'] : '',
+			'criteria_type'		=> $rule ? $rule['rule_criteria_type'] : '',
+			'criteria_value'	=> $rule ? $rule['rule_criteria_value'] : ''
+		), FALSE, array( 'getHtml'	=> function( $element )
+		{
+			return \IPS\Theme::i()->getTemplate( 'advancedsettings', 'core' )->ruleCriteriaForm( $element->name, $element->defaultValue['criteria_field'], $element->defaultValue['criteria_type'], $element->defaultValue['criteria_value'] );
+		} ) ) );
+
+		/* Handle submissions */
+		if ( $values = $form->values() )
+		{
+			$save = array(
+				'rule_criteria_field'	=> $values['rule_criteria_value']['criteria_field'],
+				'rule_criteria_type'	=> $values['rule_criteria_value']['criteria_type'],
+				'rule_criteria_value'	=> $values['rule_criteria_value']['criteria_value'],
+				'rule_app'				=> '',
+			);
+
+			if ( $rule )
+			{
+				\IPS\Db::i()->update( 'core_incoming_emails', $save, array( 'rule_id=?', $rule['rule_id'] ) );
+				\IPS\Session::i()->log( 'acplogs__incomingemail_edited' );
+			}
+			else
+			{
+				$save['rule_added_date']	= time();
+				$save['rule_added_by']		= \IPS\Member::loggedIn()->member_id;
+
+				\IPS\Db::i()->insert( 'core_incoming_emails', $save );
+				\IPS\Session::i()->log( 'acplogs__incomingemail_added' );
+			}
+
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=incomingemail&tab=incomingemail' ), 'saved' );
+		}
+
+		/* Display */
+		\IPS\Output::i()->output = $form;
+	}
+
+	/**
+	 * Delete Incoming Email Rule
+	 *
+	 * @return void
+	 */
+	protected function incomingEmailDelete()
+	{		
+		\IPS\Db::i()->delete( 'core_incoming_emails', array( 'rule_id=?', \IPS\Request::i()->id ) );
+		\IPS\Session::i()->log( 'acplogs__incomingemail_deleted' );
+
+		\IPS\Output::i()->redirect( \IPS\Http\Url::internal( "app=nexus&module=support&controller=settings&tab=incomingemail&tab=incomingemail" ) );
+	}
+}

applications/nexus/modules/admin/support/outgoingemail.php

@@ -0,0 +1,73 @@
+<?php
+/**
+ * @brief		Outgoing Email Settings
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		18 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Outgoing Email Settings
+ */
+class _outgoingemail extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'autoresolve_manage' );
+		
+		$form = new \IPS\Helpers\Form;
+		
+		$form->add( new \IPS\Helpers\Form\Radio( 'nexus_sout_chrome', \IPS\Settings::i()->nexus_sout_chrome, FALSE, array(
+			'options' 		=> array(
+				0	=> \IPS\Theme::i()->resource( 'settings/email_no_chrome.png' ),
+				1	=> \IPS\Theme::i()->resource( 'settings/email_chrome.png' )
+			),
+			'parse'			=> 'image',
+			'descriptions'	=> array(
+				0	=> \IPS\Member::loggedIn()->language()->addToStack('nexus_sout_chrome_no'),
+				1	=> \IPS\Member::loggedIn()->language()->addToStack('nexus_sout_chrome_yes'),
+			)
+		) ) );
+		
+		$form->add( new \IPS\Helpers\Form\Radio( 'nexus_sout_from', \IPS\Settings::i()->nexus_sout_from, FALSE, array(
+			'options'	=> array(
+				'staff'	=> 'nexus_sout_from_staff',
+				'dpt'	=> 'nexus_sout_from_department',
+				'other'	=> 'nexus_sout_from_other',
+			),
+			'userSuppliedInput'	=> 'other',
+			'toggles'	=> array(
+				'other'	=> array( 'other_nexus_sout_from' )
+			)
+		) ) );
+		
+		$form->add( new \IPS\Helpers\Form\YesNo( 'nexus_sout_autoreply', \IPS\Settings::i()->nexus_sout_autoreply ) );
+		
+		if ( $form->values() )
+		{
+			$form->saveAsSettings();
+			\IPS\Session::i()->log( 'acplogs__outgoingemail_settings' );
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=settings&tab=outgoingemail' ), 'saved' );
+		}
+		
+		\IPS\Output::i()->output = $form;
+	}
+}

applications/nexus/modules/admin/support/reports.php

@@ -0,0 +1,399 @@
+<?php
+/**
+ * @brief		Support Reports
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		23 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Reports
+ */
+class _reports extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'reports_manage' );
+		parent::execute();
+	}
+
+	/**
+	 * Dashboard
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		/* Tabs */
+		$tabs = array(
+			'overview' 			=> 'overview',
+			'replies'	 		=> 'replies',
+			'feedback_ratings' 	=> 'feedback_ratings',
+			'latest_feedback'	=> 'latest_feedback',
+		);
+		$activeTab = ( isset( \IPS\Request::i()->tab ) and array_key_exists( \IPS\Request::i()->tab, $tabs ) ) ? \IPS\Request::i()->tab : 'staff_productivity';
+		$activeTabContents = '';
+		
+		/* Staff Productivity */
+		if ( $activeTab === 'overview' )
+		{
+			/* Build table */
+			$staffProductivityTable = new \IPS\Helpers\Table\Db(
+				'nexus_support_replies',
+				\IPS\Http\Url::internal( 'app=nexus&module=support&controller=reports&act=productivity_table' ),
+				array(
+					array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF ),
+					\IPS\Db::i()->in( 'reply_member', array_keys( \IPS\nexus\Support\Request::staff() ) )
+				),
+				'reply_member'
+			);
+			$staffProductivityTable->langPrefix = 'staff_';
+			$staffProductivityTable->selects = array( 'COUNT(*) AS reply_count' );
+			$staffProductivityTable->include = array( 'name', 'reply_count' );
+			$staffProductivityTable->widths = array( 'name' => 75, 'reply_count' => 25 );
+			$staffProductivityTable->parsers['reply_count'] = function( $val ) { return intval( $val ); };
+			if ( \IPS\Settings::i()->nexus_support_satisfaction )
+			{
+				$staffProductivityTable->joins[] = array(
+					'select'	=> 'rating_count, rating_average',
+					'from'		=> \IPS\Db::i()->select( 'rating_reply, COUNT(*) AS rating_count, AVG(rating_rating) AS rating_average', 'nexus_support_ratings' ),
+					'where'		=> 'rating_reply=reply_id'
+				);
+				
+				$staffProductivityTable->include[] = 'rating_average';
+				$staffProductivityTable->widths = array( 'name' => 50, 'reply_count' => 25, 'rating_average' => 25 );
+				$staffProductivityTable->parsers['rating_average'] = function( $val, $row ) {
+					return \IPS\Theme::i()->getTemplate('supportreports')->averageRatingCell( $val, $row['rating_count'] );
+				};
+			}
+			$staffProductivityTable->sortBy = $staffProductivityTable->sortBy ?: 'reply_count';
+					
+			/* We need to join the members table for the name */
+			$staffProductivityTable->joins[] = array(
+				'select'	=> 'name',
+				'from'		=> 'core_members',
+				'where'		=> 'member_id=reply_member'
+			);
+			$staffProductivityTable->quickSearch = 'name';
+					
+			/* Specify the filters and search options */
+			$staffProductivityTable->filters = array(
+				'last_24_hours'	=> array( 'reply_date>?', \IPS\DateTime::create()->sub( new \DateInterval( 'P1D' ) )->getTimestamp() ),
+				'last_7_days'	=> array( 'reply_date>?', \IPS\DateTime::create()->sub( new \DateInterval( 'P7D' ) )->getTimestamp() ),
+				'last_30_days'	=> array( 'reply_date>?', \IPS\DateTime::create()->sub( new \DateInterval( 'P30D' ) )->getTimestamp() ),
+			);
+	
+			/* Buttons for each member */
+			$staffProductivityTable->rowButtons = function( $row )
+			{
+				return array(
+					'report'	=> array(
+						'icon'		=> 'search',
+						'title'		=> 'view_report',
+						'link'		=> \IPS\Http\Url::internal('app=nexus&module=support&controller=reports&do=staff')->setQueryString( 'id', $row['reply_member'] ),
+					),
+				);	
+			};
+			
+			$activeTabContents = (string) $staffProductivityTable;
+		}
+		
+		/* Replies */
+		elseif ( $activeTab === 'replies' )
+		{
+			$staffRepliesChart	= new \IPS\Helpers\Chart\Dynamic( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=reports&tab=replies' ), 'nexus_support_replies', 'reply_date', '',
+				array(
+					'vAxis'		=> array( 'title' => \IPS\Member::loggedIn()->language()->addToStack('replies_made') ),
+				),
+				'LineChart', 'daily', array( 'start' => \IPS\DateTime::create()->sub( new \DateInterval( 'P1M' ) ), 'end' => 0 )
+			);
+			$staffRepliesChart->where[] = array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF );
+			$staffRepliesChart->groupBy	= 'reply_member';
+			foreach( \IPS\nexus\Support\Request::staff() as $id => $name )
+			{
+				$staffRepliesChart->addSeries( $name, 'number', 'COUNT(*)', TRUE, $id );
+			}
+			
+			$activeTabContents = (string) $staffRepliesChart;
+		}
+		
+		/* Replies */
+		elseif ( $activeTab === 'feedback_ratings' )
+		{
+			$staffRatingsChart	= new \IPS\Helpers\Chart\Dynamic( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=reports&tab=feedback_ratings' ), 'nexus_support_ratings', 'rating_date', '',
+				array(
+					'vAxis'		=> array( 'title' => \IPS\Member::loggedIn()->language()->addToStack('average_rating'), 'viewWindow' => array( 'min' => 0, 'max' => 5 ) ),
+				),
+				'ColumnChart', 'monthly'
+			);
+			$staffRatingsChart->plotZeros = FALSE;
+			$staffRatingsChart->groupBy	= 'rating_staff';
+			foreach( \IPS\nexus\Support\Request::staff() as $id => $name )
+			{
+				$staffRatingsChart->addSeries( $name, 'number', 'AVG(rating_rating)', TRUE, $id );
+			}
+			
+			$activeTabContents = (string) $staffRatingsChart;
+		}
+		
+		/* Latest Feedback */
+		elseif ( $activeTab === 'latest_feedback' )
+		{
+			$table = new \IPS\Helpers\Table\Db( 'nexus_support_ratings', \IPS\Http\Url::internal('app=nexus&module=support&controller=reports&tab=latest_feedback') );
+			$table->joins = array(
+				array(
+					'from'		=> 'nexus_support_replies',
+					'where'		=> 'reply_id=rating_reply'
+				),
+				array(
+					'from'		=> 'nexus_support_requests',
+					'where'		=> 'r_id=reply_request'
+				)
+			);
+			$table->sortBy = 'rating_date';
+			$table->sortDirection = 'desc';
+			$table->parsers = array(
+				'reply_post'	=> function( $val )
+				{
+					return $val;
+				}
+			);
+			
+			$table->tableTemplate = array( \IPS\Theme::i()->getTemplate('support'), 'latestFeedback' );
+			
+			$activeTabContents = (string) $table;
+		}
+										
+		/* Display */
+		if ( \IPS\Request::i()->isAjax() )
+		{
+			\IPS\Output::i()->output = $activeTabContents;
+		}
+		else
+		{
+			\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('performance_reports');
+			\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'global', 'core' )->tabs( $tabs, $activeTab, $activeTabContents, \IPS\Http\Url::internal( "app=nexus&module=support&controller=reports" ) );
+		}
+	}
+	
+	/**
+	 * Staff Report
+	 *
+	 * @return	void
+	 */
+	protected function staff()
+	{
+		/* Load */
+		$id = \IPS\Request::i()->id;
+		if ( !array_key_exists( $id, \IPS\nexus\Support\Request::staff() ) )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X207/1', 404, '' );
+		}
+		$staff = \IPS\Member::load( $id );
+		
+		/* Tabs */
+		$tabs = array(
+			'productivity' 		=> 'productivity',
+			'latest_replies'	=> 'latest_replies',
+			'feedback_ratings'	=> 'feedback_ratings',
+			'latest_feedback'	=> 'latest_feedback'
+		);
+		$activeTab = ( isset( \IPS\Request::i()->tab ) and array_key_exists( \IPS\Request::i()->tab, $tabs ) ) ? \IPS\Request::i()->tab : 'productivity';
+		$activeTabContents = '';
+		
+		/* Daily Productivity */
+		if ( $activeTab === 'productivity' )
+		{			
+			/* Date Range */
+			$where = array( array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF ) );
+			$timeframe = isset( \IPS\Request::i()->timeframe ) ? \IPS\Request::i()->timeframe : 'last_30_days';
+			switch ( $timeframe )
+			{
+				case 'last_24_hours':
+					$daysInTimeframe = 1;
+					break;
+				case 'last_7_days':
+					$daysInTimeframe = 7;
+					break;
+				case 'last_30_days':
+					$daysInTimeframe = 30;
+					break;
+			}
+			$where[] = array( 'reply_date>?', \IPS\DateTime::ts( time() )->sub( new \DateInterval( "P{$daysInTimeframe}D" ) )->getTimestamp() );
+						
+			/* Init */
+			$numberOfStaffMembers = \IPS\Db::i()->select( 'COUNT(DISTINCT reply_member)', 'nexus_support_replies', $where )->first();
+			$now = \IPS\DateTime::ts( time() );
+			$myOffset = $now->getTimezone()->getOffset( $now ) / 3600;
+			
+			/* Group */
+			$span = isset( \IPS\Request::i()->span ) ? \IPS\Request::i()->span : 'day';
+			$group = $span === 'day' ? '%H' : '%w';
+			
+			/* Type */
+			$type = isset( \IPS\Request::i()->type ) ? \IPS\Request::i()->type : 'total';
+			
+			/* Get average replies by hour for this staff member */
+			$thisStaffMember = array();
+			foreach( \IPS\Db::i()->select( "COUNT(*) AS count, reply_date AS unixtime, DATE_FORMAT( FROM_UNIXTIME( reply_date ), '{$group}' ) AS hour", 'nexus_support_replies', array_merge( $where, array( array( 'reply_member=?', $staff->member_id ) ) ), NULL, NULL, 'hour' ) as $row )
+			{				
+				$_group = $span === 'day' ? \IPS\DateTime::ts( $row['unixtime'] )->format('G') : \IPS\DateTime::ts( $row['unixtime'] )->format('w');
+				$thisStaffMember[ $_group ] = round( ( $type === 'average' ) ? ( $row['count'] / $daysInTimeframe ) : $row['count'], 1 );
+			}
+			
+			/* Get average replies by hour for all staff members */
+			if ( $numberOfStaffMembers > 1 )
+			{
+				foreach( \IPS\Db::i()->select( "COUNT(*) AS count, reply_date AS unixtime, DATE_FORMAT( FROM_UNIXTIME( reply_date ), '{$group}' ) AS hour", 'nexus_support_replies', $where, NULL, NULL, 'hour' ) as $row )
+				{
+					$_group = $span === 'day' ? \IPS\DateTime::ts( $row['unixtime'] )->format('G') : \IPS\DateTime::ts( $row['unixtime'] )->format('w');
+					$allStaffMembers[ $_group ] = round( ( ( $type === 'average' ) ? ( $row['count'] / $daysInTimeframe ) : $row['count'] ) / $numberOfStaffMembers, 1 );
+				}
+			}
+										
+			/* Build Chart */
+			$chart = new \IPS\Helpers\Chart;
+			$chart->addHeader( \IPS\Member::loggedIn()->language()->addToStack('hour'), 'string' );
+			$chart->addHeader( $staff->name, 'number' );
+			if ( $numberOfStaffMembers > 1 )
+			{
+				$chart->addHeader( \IPS\Member::loggedIn()->language()->addToStack('all_staff_average'), 'number' );
+			}
+			if ( $span === 'day' )
+			{
+				foreach ( range( 0 - $myOffset, 23 - $myOffset ) as $hour )
+				{
+					$timestamp = mktime( 0, 0, 0 ) + ( $hour * 3600 );
+													
+					if ( $numberOfStaffMembers > 1 )
+					{				
+						$chart->addRow( array(
+							\IPS\DateTime::ts( $timestamp )->localeTime( FALSE, FALSE ),
+							isset( $thisStaffMember[ $hour + $myOffset ] ) ? $thisStaffMember[ $hour + $myOffset ] : 0,
+							isset( $allStaffMembers[ $hour + $myOffset ] ) ? $allStaffMembers[ $hour + $myOffset ] : 0
+						) );
+					}
+					else
+					{
+						$chart->addRow( array(
+							\IPS\DateTime::ts( $timestamp )->localeTime( FALSE, FALSE ),
+							isset( $thisStaffMember[ $hour + $myOffset ] ) ? $thisStaffMember[ $hour + $myOffset ] : 0
+						) );
+					}
+				}
+			}
+			else
+			{
+				foreach ( range( 0, 6 ) as $day )
+				{
+					if ( $numberOfStaffMembers > 1 )
+					{				
+						$chart->addRow( array(
+							\IPS\Member::loggedIn()->language()->addToStack("weekday_{$day}"),
+							isset( $thisStaffMember[ $day ] ) ? $thisStaffMember[ $day ] : 0,
+							isset( $allStaffMembers[ $day ] ) ? $allStaffMembers[ $day ] : 0
+						) );
+					}
+					else
+					{
+						$chart->addRow( array(
+							\IPS\Member::loggedIn()->language()->addToStack("weekday_{$day}"),
+							isset( $thisStaffMember[ $day ] ) ? $thisStaffMember[ $day ] : 0
+						) );
+					}
+				}
+			}
+			
+			/* Display */
+			$activeTabContents = \IPS\Theme::i()->getTemplate('supportreports')->timeChart( $chart->render( 'ColumnChart' ), \IPS\Http\Url::internal( "app=nexus&module=support&controller=reports&do=staff&id={$staff->member_id}&tab=productivity" )->setQueryString( array(
+				'span'		=> $span,
+				'timeframe'	=> $timeframe,
+				'type'		=> $type
+			) ) );
+		}
+		
+		/* Latest Replies */
+		elseif ( $activeTab === 'latest_replies' )
+		{
+			\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
+			$table = new \IPS\Helpers\Table\Content( 'IPS\nexus\Support\Reply', \IPS\Http\Url::internal( "app=nexus&module=support&controller=reports&do=staff&id={$staff->member_id}&tab=latest_replies" ), array( array( 'reply_type=? AND reply_member=?', \IPS\nexus\Support\Reply::REPLY_STAFF, $staff->member_id ) ) );
+			$table->tableTemplate = array( \IPS\Theme::i()->getTemplate( 'tables', 'core', 'front' ), 'table' );
+			$table->rowsTemplate = array( \IPS\Theme::i()->getTemplate( 'supportreports' ), 'supportReplyRows' );
+			$table->sortBy = 'reply_date';
+			$activeTabContents = (string) $table;
+		}
+		
+		/* Feedback */
+		elseif ( $activeTab === 'feedback_ratings' )
+		{
+			$staffRatingsChart	= new \IPS\Helpers\Chart\Dynamic( \IPS\Http\Url::internal( "app=nexus&module=support&controller=reports&do=staff&id={$staff->member_id}&tab=feedback_ratings" ), 'nexus_support_ratings', 'rating_date', '',
+				array(
+					'vAxis'		=> array( 'title' => \IPS\Member::loggedIn()->language()->addToStack('average_rating'), 'viewWindow' => array( 'min' => 0, 'max' => 5 ) ),
+					'legend'	=> 'none'
+				),
+				'LineChart', 'monthly'
+			);
+			$staffRatingsChart->plotZeros = FALSE;
+			$staffRatingsChart->addSeries( $staff->name, 'number', 'AVG(rating_rating)', FALSE );
+			
+			$activeTabContents = (string) $staffRatingsChart;
+		}
+		
+		/* Latest Feedback */
+		elseif ( $activeTab === 'latest_feedback' )
+		{
+			$table = new \IPS\Helpers\Table\Db( 'nexus_support_ratings', \IPS\Http\Url::internal("app=nexus&module=support&controller=reports&do=staff&id={$staff->member_id}&tab=latest_feedback"), array( 'rating_staff=?', $staff->member_id ) );
+			$table->joins = array(
+				array(
+					'from'		=> 'nexus_support_replies',
+					'where'		=> 'reply_id=rating_reply'
+				),
+				array(
+					'from'		=> 'nexus_support_requests',
+					'where'		=> 'r_id=reply_request'
+				)
+			);
+			$table->sortBy = 'rating_date';
+			$table->sortDirection = 'desc';
+			$table->parsers = array(
+				'reply_post'	=> function( $val )
+				{
+					return $val;
+				}
+			);
+			
+			$table->tableTemplate = array( \IPS\Theme::i()->getTemplate('support'), 'latestFeedback' );
+			
+			$activeTabContents = (string) $table;
+		}
+		
+		/* Display */
+		if ( \IPS\Request::i()->isAjax() )
+		{
+			\IPS\Output::i()->output = $activeTabContents;
+		}
+		else
+		{
+			\IPS\Output::i()->title = $staff->name;
+			\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'global', 'core' )->tabs( $tabs, $activeTab, $activeTabContents, \IPS\Http\Url::internal( "app=nexus&module=support&controller=reports&do=staff&id={$staff->member_id}" ) );
+		}
+	}
+}

applications/nexus/modules/admin/support/request.php

@@ -0,0 +1,748 @@
+<?php
+/**
+ * @brief		Support Request View
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		09 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+use \IPS\nexus\Support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Request View
+ */
+class _request extends \IPS\nexus\modules\front\support\view
+{
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * View Item
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{	
+		\IPS\Output::i()->breadcrumb[] = array( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests'), \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests') );
+		parent::manage();
+				
+		/* AJAX responders */
+		if ( \IPS\Request::i()->isAjax() )
+		{
+			/* Popup which has the merge button */
+			if ( isset( \IPS\Request::i()->popup ) )
+			{
+				\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->requestPopup( $this->request );
+			}
+			/* Stock Action data */
+			elseif( isset( \IPS\Request::i()->stockActionData ) )
+			{
+				if ( \IPS\Request::i()->stockActionData )
+				{
+					try
+					{
+						$action = \IPS\nexus\Support\StockAction::load( \IPS\Request::i()->stockActionData );
+						$data = array();
+						
+						if ( $action->department )
+						{
+							$data['department'] = $action->department->id;
+						}
+						else
+						{
+							$data['department'] = $this->request->department->id;
+						}
+						
+						if ( $action->status )
+						{
+							$data['status'] = $action->status->id;
+						}
+						else
+						{
+							$data['status'] = \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id;
+						}
+						
+						if ( $action->staff )
+						{
+							$data['assign_to'] = $action->staff->member_id;
+						}
+						else
+						{
+							$data['assign_to'] = $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0;
+						}
+						
+						if ( $action->message )
+						{
+							$data['message'] = $action->message;
+						}
+						
+						\IPS\Output::i()->json( $data );
+					}
+					catch ( \Exception $e )
+					{
+						\IPS\Output::i()->json( $e->getMessage(), 500 );
+					}
+				}
+				else
+				{
+					\IPS\Output::i()->json( array(
+						'department'	=> $this->request->department->id,
+						'status'		=> \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id,
+						'assign_to'		=> $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0
+					)	);
+				}
+			}
+			/* Purchase tree */
+			else
+			{
+				\IPS\Output::i()->output = \IPS\nexus\Purchase::tree( $this->request->acpUrl(), array(), 's.' . $this->request->id, $this->request->purchase );
+			}
+			return;
+		}
+		
+		/* Setting Order? */
+		if ( isset( \IPS\Request::i()->order ) )
+		{
+			\IPS\Request::i()->setCookie( 'support_order', \IPS\Request::i()->order, \IPS\DateTime::create()->add( new \DateInterval('P1Y') ) );
+		}
+		
+		/* Views */
+		$this->request->setStaffView( \IPS\Member::loggedIn() );
+
+		/* Are we tracking? */
+		try
+		{
+			$trackLang = \IPS\Db::i()->select( 'notify', 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $this->request->id ) )->first() ? 'tracking_notify' : 'tracking_no_notify';
+		}
+		catch ( \UnderflowException $e )
+		{
+			$trackLang = 'not_tracking';
+		}
+
+		/* Init buttons */
+		\IPS\Output::i()->sidebar['actions'] = array(
+			'status'	=> array(
+				'icon'			=> 'tag',
+				'title'			=> $this->request->status->_title,
+				'menu'			=> array(),
+				'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
+				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+			),
+			'severity'	=> array(
+				'icon'			=> 'exclamation',
+				'title'			=> $this->request->severity->_title,
+				'menu'			=> array(),
+				'menuClass' => 'ipsMenu_selectable',
+				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+			),
+			'department'	=> array(
+				'icon'			=> 'folder',
+				'title'			=> $this->request->department->_title,
+				'menu'			=> array(),
+				'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
+				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+			),
+			'staff'	=> array(
+				'icon'			=> 'user',
+				'title'			=> $this->request->staff ? $this->request->staff->name : 'unassigned',
+				'menu'			=> array(),
+				'menuClass' => 'ipsMenu_selectable',
+				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu', 'role' => 'staffMenu' ),
+			),
+			'track'	=> array(
+				'icon'			=> 'star',
+				'title'			=> $trackLang,
+				'menu'			=> array(
+					array(
+						'class'	=> $trackLang === 'not_tracking' ? 'ipsMenu_itemChecked' : '',
+						'title'	=> 'not_tracking',
+						'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 0 ) )
+					),
+					array(
+						'class'	=> $trackLang === 'tracking_no_notify' ? 'ipsMenu_itemChecked' : '',
+						'title'	=> 'tracking_no_notify',
+						'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 0 ) )
+					),
+					array(
+						'class'	=> $trackLang === 'tracking_notify' ? 'ipsMenu_itemChecked' : '',
+						'title'	=> 'tracking_notify',
+						'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 1 ) )
+					)
+				),
+				'menuClass' => 'ipsMenu_selectable',
+				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+			)
+		);
+		if ( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_delete' ) )
+		{
+			\IPS\Output::i()->sidebar['actions']['delete'] = array(
+				'icon'			=> 'times-circle',
+				'title'			=> 'delete',
+				'link'			=> $this->request->acpUrl()->setQueryString( 'do', 'delete' ),
+				'data'			=> array( 'confirm' => '' )
+			);
+		}
+		
+		/* Populate statuses */
+		foreach ( Support\Status::roots() as $status )
+		{
+			\IPS\Output::i()->sidebar['actions']['status']['menu'][] = array(
+				'class'	=> $status->id === $this->request->status->id ? 'ipsMenu_itemChecked' : '',
+				'title'	=> $status->_title,
+				'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'status', 'status' => $status->id ) )
+			);
+		}
+		
+		/* Populate severities */
+		if ( count( Support\Severity::roots() ) < 2 )
+		{
+			unset( \IPS\Output::i()->sidebar['actions']['severity'] );
+		}
+		else
+		{
+			foreach ( Support\Severity::roots() as $severity )
+			{
+				\IPS\Output::i()->sidebar['actions']['severity']['menu'][] = array(
+					'class'	=> $severity->id === $this->request->severity->id ? 'ipsMenu_itemChecked' : '',
+					'title'	=> $severity->_title,
+					'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'severity', 'severity' => $severity->id ) ),
+					'data'	=> array( 'group' => 'severities' ),
+				);
+			}
+			
+			if ( $this->request->member and \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_block_sev' ) )
+			{
+				\IPS\Output::i()->sidebar['actions']['severity']['menu'][] = array( 'hr' => TRUE );
+				\IPS\Output::i()->sidebar['actions']['severity']['menu'][] = array(
+					'class'	=> !$this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
+					'title'	=> \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_off', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
+					'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 0 ) ),
+					'data'	=> array( 'group' => 'no_sev', 'noSet' => 'true' ),
+				);
+				\IPS\Output::i()->sidebar['actions']['severity']['menu'][] = array(
+					'class'	=> $this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
+					'title'	=> \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_on', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
+					'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 1 ) ),
+					'data'	=> array( 'group' => 'no_sev', 'noSet' => 'true' ),
+				);
+			}
+		}
+		
+		/* Populate departments */
+		foreach ( Support\Department::roots() as $department )
+		{
+			\IPS\Output::i()->sidebar['actions']['department']['menu'][] = array(
+				'class'	=> $department->id === $this->request->department->id ? 'ipsMenu_itemChecked' : '',
+				'title'	=> $department->_title,
+				'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'department', 'department' => $department->id ) )
+			);
+		}
+		
+		/* Populate staff */
+		foreach ( Support\Request::staff() as $id => $name )
+		{
+			\IPS\Output::i()->sidebar['actions']['staff']['menu'][] = array(
+				'class'	=> ( $this->request->staff and $id === $this->request->staff->member_id ) ? 'ipsMenu_itemChecked' : '',
+				'title'	=> $name,
+				'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => $id ) ),
+				'data'	=> array( 'group' => 'staff', 'id' => $id ),
+			);
+		}
+		\IPS\Output::i()->sidebar['actions']['staff']['menu'][] = array(
+			'class'	=> !$this->request->staff ? 'ipsMenu_itemChecked' : '',
+			'title'	=> 'unassigned',
+			'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => 0 ) ),
+			'data'	=> array( 'group' => 'staff', 'id' => 0 ),
+		);
+		\IPS\Output::i()->sidebar['actions']['staff']['menu'][] = array( 'hr' => TRUE );
+		\IPS\Output::i()->sidebar['actions']['staff']['menu'][] = array(
+			'class'	=> $this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
+			'title'	=> \IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_on' ),
+			'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 1 ) ),
+			'data'	=> array( 'group' => 'staff_lock', 'noSet' => 'true' ),
+		);
+		\IPS\Output::i()->sidebar['actions']['staff']['menu'][] = array(
+			'class'	=> !$this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
+			'title'	=>\IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_off' ),
+			'link'	=> $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 0 ) ),
+			'data'	=> array( 'group' => 'staff_lock', 'noSet' => 'true' ),
+		);
+		
+		/* Display */
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack( 'request_x', FALSE, array( 'sprintf' => "#{$this->request->id}" ) );
+		\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
+		\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
+		if ( \IPS\Theme::i()->settings['responsive'] )
+		{
+			\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support_responsive.css', 'nexus', 'admin' ) );
+		}
+	}
+	
+	/**
+	 * Pending Response Send/Discard
+	 *
+	 * @return	void
+	 */
+	protected function pending()
+	{	
+		try
+		{
+			$message = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->response );
+			
+			if ( \IPS\Request::i()->send )
+			{
+				$message->sendPending();
+			}
+			else
+			{
+				$message->delete();
+			}
+			
+			\IPS\Output::i()->redirect( $message->item()->acpUrl()->setQueryString( array( 'filter' => \IPS\Request::i()->filter, 'sort' => \IPS\Request::i()->sort ) ) );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/1', 404, '' );
+		}
+	}
+	
+	/**
+	 * Edit Title
+	 *
+	 * @return	void
+	 */
+	protected function editTitle()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			
+			$form = new \IPS\Helpers\Form;
+			$form->add( new \IPS\Helpers\Form\Text( 'support_title', $request->title, TRUE, array( 'maxLength' => 255 ) ) );
+			
+			if ( $values = $form->values() )
+			{
+				$request->title = $values['support_title'];
+				$request->save();
+				\IPS\Output::i()->redirect( $request->acpUrl() );
+			}
+			
+			\IPS\Output::i()->output = $form;
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/2', 404, '' );
+		}
+	}
+	
+	/**
+	 * Edit Custom Fields
+	 *
+	 * @return	void
+	 */
+	protected function cfields()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$customFieldValues = $request->cfields;
+			
+			$form = new \IPS\Helpers\Form;
+			foreach ( $request->department->customFields() as $field )
+			{
+				$form->add( $field->buildHelper( isset( $customFieldValues[ $field->id ] ) ? $customFieldValues[ $field->id ] : NULL ) );
+			}
+						
+			if ( $values = $form->values( TRUE ) )
+			{
+				$save = array();
+				foreach ( $values as $k => $v )
+				{
+					$save[ mb_substr( $k, 13 ) ] = $v;
+				}
+				$request->cfields = $save;				
+				$request->save();
+				\IPS\Output::i()->redirect( $request->acpUrl() );
+			}
+			
+			\IPS\Output::i()->output = $form;
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/3', 404, '' );
+		}
+	}
+	
+	/**
+	 * Set Status
+	 *
+	 * @return	void
+	 */
+	protected function status()
+	{
+		try
+		{	
+			/* Init */		
+			$return = array();
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$status = Support\Status::load( \IPS\Request::i()->status );
+			$oldStatus = $request->status;
+			$request->status = $status;
+			
+			/* Assign it if we have to */
+			if ( $status->assign )
+			{
+				if ( $request->staff and $request->staff->member_id != \IPS\Member::loggedIn()->member_id )
+				{
+					$return['alert'] = \IPS\Member::loggedIn()->language()->addToStack( 'you_have_stolen_request', FALSE, array( 'sprintf' => array( $request->staff->name ) ) );
+				}
+				$request->staff = \IPS\Member::loggedIn();
+				$return['staff'] = array( 'id' => \IPS\Member::loggedIn()->member_id, 'name' => \IPS\Member::loggedIn()->name );
+			}
+			/* Or set the previous status was "Working", release our assigning */
+			elseif ( $oldStatus->assign and $request->staff )
+			{
+				$request->staff = NULL;
+				$return['staff'] = array( 'id' => 0, 'name' => \IPS\Member::loggedIn()->language()->addToStack('unassigned') );
+			}
+			$request->save();
+			
+			/* Log */
+			if ( $status->log )
+			{
+				$request->log( 'status', $oldStatus, $status );
+			}
+			
+			/* Return */
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( $return );
+			}
+			else
+			{
+				\IPS\Output::i()->redirect( $request->acpUrl() );
+			}
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/4', 404, '' );
+		}
+	}
+	
+	/**
+	 * Set Severity
+	 *
+	 * @return	void
+	 */
+	protected function severity()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$new = Support\Severity::load( \IPS\Request::i()->severity );
+			$request->log( 'severity', $request->severity, $new );
+			$request->severity = $new;
+			$request->save();
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( array() );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/5', 404, '' );
+		}
+	}
+	
+	/**
+	 * Control member's permission to set severities
+	 *
+	 * @return	void
+	 */
+	protected function noSev()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_block_sev' );
+		
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$request->author()->cm_no_sev = \IPS\Request::i()->no_sev;
+			$request->author()->save();
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( array() );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/6', 404, '' );
+		}
+	}
+	
+	/**
+	 * Staff Lock
+	 *
+	 * @return	void
+	 */
+	protected function staffLock()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$request->staff_lock = \IPS\Request::i()->lock;
+			$request->save();
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( array( 'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ) ) );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/7', 404, '' );
+		}
+	}
+	
+	/**
+	 * Set Department
+	 *
+	 * @return	void
+	 */
+	protected function department()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$new = Support\Department::load( \IPS\Request::i()->department );
+			$request->log( 'department', $request->department, $new );
+			$request->department = $new;
+			$request->save();
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				$stockActionOptions = array();
+				$stockActions = array( 0 => '' );
+				foreach ( \IPS\nexus\Support\StockAction::roots( NULL, NULL, "action_show_in='*' OR " . \IPS\Db::i()->findInSet( 'action_show_in', array( $request->department->id ) ) ) as $action )
+				{
+					$stockActions[ $action->id ] = $action->_title;
+				}
+				
+				\IPS\Output::i()->json( array( 'department' => \IPS\Request::i()->department, 'stockActions' => $stockActions, 'requiresPurchase' => (bool) $request->department->require_package ) );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/8', 404, '' );
+		}
+	}
+	
+	/**
+	 * Set Staff
+	 *
+	 * @return	void
+	 */
+	protected function staff()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$new = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
+			$request->log( 'staff', $request->staff, $new );
+			$request->staff = $new;
+			$request->save();
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( array( 'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ) ) );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/9', 404, '' );
+		}
+	}
+	
+	/**
+	 * Track
+	 *
+	 * @return	void
+	 */
+	protected function track()
+	{
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			
+			if ( \IPS\Request::i()->track )
+			{
+				\IPS\Db::i()->insert( 'nexus_support_tracker', array(
+					'member_id'		=> \IPS\Member::loggedIn()->member_id,
+					'request_id'	=> $request->id,
+					'notify'		=> \IPS\Request::i()->notify
+				), TRUE );
+			}
+			else
+			{
+				\IPS\Db::i()->delete( 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $request->id ) );
+			}
+			
+			if ( \IPS\Request::i()->isAjax() )
+			{
+				\IPS\Output::i()->json( array() );
+			}
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/A', 404, '' );
+		}
+	}
+	
+	/**
+	 * Associate
+	 *
+	 * @return	void
+	 */
+	protected function associate()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'purchases_view', 'nexus', 'customers' );
+		
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			
+			$form = new \IPS\Helpers\Form;
+			$form->class = 'ipsForm_vertical ipsForm_noLabels';
+			$form->add( new \IPS\Helpers\Form\Node( 'associated_purchase', $request->purchase, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => $request->author(), 'zeroVal' => 'none' ) ) );
+			if ( $values = $form->values() )
+			{
+				$request->log( 'purchase', $request->purchase, $values['associated_purchase'] ?: NULL );
+				$request->purchase = $values['associated_purchase'] ?: NULL;
+				$request->save();
+				\IPS\Output::i()->redirect( $request->acpUrl() );
+			}
+			
+			\IPS\Output::i()->output = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'forms', 'core', 'front' ) ), 'popupTemplate' ) );			
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/B', 404, '' );
+		}
+	}
+	
+	/**
+	 * Merge
+	 *
+	 * @return	void
+	 */
+	protected function merge()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_merge' );
+		
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$request->mergeIn( array( Support\Request::loadAndCheckPerms( \IPS\Request::i()->merge ) ) ) ;
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/C', 404, '' );
+		}
+	}
+	
+	/**
+	 * Delete
+	 *
+	 * @return	void
+	 */
+	protected function delete()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_delete' );
+		
+		try
+		{
+			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$request->delete();
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( "app=nexus&module=support&controller=requests" ) );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/D', 404, '' );
+		}
+	}
+	
+	/**
+	 * Delete Reply
+	 *
+	 * @return	void
+	 */
+	protected function deleteReply()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
+		
+		try
+		{
+			$reply = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
+			$reply->delete();
+			\IPS\Output::i()->redirect( $reply->item()->acpUrl() );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/G', 404, '' );
+		}
+	}
+	
+	/**
+	 * View Feedback
+	 *
+	 * @return	void
+	 */
+	protected function feedback()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_ratings_feedback' );
+		
+		try
+		{
+			$reply = \IPS\nexus\Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/E', 404, '' );
+		}
+		
+		$rating = NULL;
+		try
+		{
+			$rating = \IPS\Db::i()->select( '*', 'nexus_support_ratings', array( 'rating_reply=?', $reply->id ) )->first();
+		}
+		catch ( \UnderflowException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/F', 404, '' );
+		}
+		
+		\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->feedback( $rating );
+	}
+}

applications/nexus/modules/admin/support/requests.php

@@ -0,0 +1,588 @@
+<?php
+/**
+ * @brief		Support Requests
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		09 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Requests
+ */
+class _requests extends \IPS\Dispatcher\Controller
+{	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
+		
+		if ( \IPS\Theme::i()->settings['responsive'] )
+		{
+			\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support_responsive.css', 'nexus', 'admin' ) );
+		}
+
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		/* Can we access anything? */
+		if ( !count( \IPS\nexus\Support\Department::departmentsWithPermission() ) )
+		{
+			if ( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'departments_manage' ) )
+			{
+				\IPS\Output::i()->error( 'err_no_departments_with_perm1', '1X261/1', 403, '' );
+			}
+			else
+			{
+				\IPS\Output::i()->error( 'err_no_departments_with_perm2', '1X261/2', 403, '' );
+			}
+		}
+		
+		/* URL */
+		$url = \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests' );
+		$customer = NULL;
+		$where = array();
+		if ( isset( \IPS\Request::i()->member ) )
+		{
+			try
+			{
+				$customer = \IPS\nexus\Customer::load( \IPS\Request::i()->member );
+				$url = $url->setQueryString( 'member', $customer->member_id );
+				$where[] = array( 'r_member=?', $customer->member_id );
+			}
+			catch ( \OutOfRangeException $e ) { }
+		}
+		
+		/* Permissions */
+		$where[] = array( "( dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) . ')' );
+
+		/* Filters */
+		if ( isset( \IPS\Request::i()->assigned ) )
+		{
+			$where[] = array( 'r_staff=?', \IPS\Member::loggedIn()->member_id );
+		}
+		if ( isset( \IPS\Request::i()->tracked ) )
+		{
+			$where[] = array( 'request_id IS NOT NULL' );
+		}
+		if ( isset( \IPS\Request::i()->replied ) )
+		{
+			$where[] = array( 'r_id IN(?)', \IPS\Db::i()->select( 'DISTINCT(reply_request)', 'nexus_support_replies', array( 'reply_member=?', \IPS\Member::loggedIn()->member_id ) ) );
+		}
+
+		/* Departments / Statuses */
+		$myFilters = \IPS\nexus\Support\Request::myFilters();
+		if ( isset( \IPS\Request::i()->departments ) or isset( \IPS\Request::i()->statuses ) )
+		{
+			$newFilters = array( 'departments' => isset( \IPS\Request::i()->departments ) ? explode( ',', \IPS\Request::i()->departments ) : $myFilters['departments'], 'statuses' => isset( \IPS\Request::i()->statuses ) ? explode( ',', \IPS\Request::i()->statuses ) : $myFilters['statuses'] );
+			\IPS\Request::i()->setCookie( 'support_filters', json_encode( $newFilters ), \IPS\DateTime::create()->add( new \DateInterval( 'P1Y' ) ) );
+			$myFilters = \IPS\nexus\Support\Request::myFilters( $newFilters );
+		}
+		$where[] = $myFilters['whereClause'];
+						
+		/* Create the table */
+		$table = \IPS\nexus\Support\Request::table( $url, $where );
+		$table->classes[] = 'cNexusSupportTable';
+		$table->tableTemplate  = array( \IPS\Theme::i()->getTemplate( 'support', 'nexus', 'admin' ), 'requestTable' );
+		$table->rowsTemplate  = array( \IPS\Theme::i()->getTemplate( 'support', 'nexus', 'admin' ), 'requestRows' );
+
+		/* Search */
+		$table->quickSearch = 'r_title';
+		$table->advancedSearch = array(
+			'r_title_or_message'=> array( \IPS\Helpers\Table\SEARCH_CUSTOM, array(
+				'getHtml'	=> function( $field )
+				{
+					return \IPS\Theme::i()->getTemplate( 'forms', 'core', 'global' )->text( $field->name, 'text', $field->value, $field->required );
+				}
+			), function( $v )
+			{
+				return array( 'r_title LIKE ? OR ' . \IPS\Db::i()->in( 'r_id', \IPS\Db::i()->select( 'reply_request', 'nexus_support_replies', array( "MATCH(reply_post) AGAINST (? IN BOOLEAN MODE)", $v ) ) ), '%' . $v . '%' );
+			} ),
+			'r_severity'		=> array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Severity', 'multiple' => TRUE ) ),
+			'r_department'		=> array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Department', 'multiple' => TRUE ) ),
+			'r_member'			=> \IPS\Helpers\Table\SEARCH_MEMBER,
+			'r_email'			=> \IPS\Helpers\Table\SEARCH_CONTAINS_TEXT,
+			'r_replies'			=> \IPS\Helpers\Table\SEARCH_NUMERIC,
+			'r_started'			=> \IPS\Helpers\Table\SEARCH_DATE_RANGE,
+			'r_last_new_reply'	=> \IPS\Helpers\Table\SEARCH_DATE_RANGE,
+			'r_last_reply'		=> \IPS\Helpers\Table\SEARCH_DATE_RANGE,
+			'r_last_reply_by'	=> \IPS\Helpers\Table\SEARCH_MEMBER,
+			'r_last_staff_reply'=> \IPS\Helpers\Table\SEARCH_DATE_RANGE,
+			'r_status'			=> array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Status', 'multiple' => TRUE ) ),
+			'r_staff'			=> array( \IPS\Helpers\Table\SEARCH_SELECT, array( 'options' => \IPS\nexus\Support\Request::staff(), 'multiple' => TRUE, 'noDefault' => TRUE ) ),
+		);
+				
+		/* Display */
+		\IPS\Output::i()->title		= $customer ? \IPS\Member::loggedIn()->language()->addToStack( 'members_support_requests', FALSE, array( 'sprintf' => array( $customer->cm_name ) ) ) : \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests');
+		\IPS\Output::i()->output .= \IPS\Theme::i()->getTemplate( 'global', 'core' )->block( 'title', (string) $table );
+		
+		/* Create Button */
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_create' ) )
+		{
+			$createUrl = \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=create&_new=1');
+			if ( $customer )
+			{
+				$createUrl = $createUrl->setQueryString( 'member', $customer->member_id );
+			}
+			\IPS\Output::i()->sidebar['actions']['create'] = array(
+				'icon'	=> 'plus',
+				'title'	=> 'add',
+				'link'	=> $createUrl,
+			);
+		}
+		
+		/* Settings */
+		\IPS\Output::i()->sidebar['actions']['notifications'] = array(
+			'icon'	=> 'envelope',
+			'title'	=> 'my_notifications',
+			'link'	=> \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=notifications'),
+			'data'	=> array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('my_notifications') )
+		);
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'support_display_settings' ) )
+		{
+			\IPS\Output::i()->sidebar['actions']['settings'] = array(
+				'icon'	=> 'cog',
+				'title'	=> 'display_settings',
+				'link'	=> \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=settings'),
+				'data'	=> array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('display_settings') )
+			);
+		}
+	}
+	
+	/**
+	 * Reset my departments
+	 *
+	 * @return	void
+	 */
+	protected function resetMyDepartments()
+	{
+		\IPS\Request::i()->setCookie( 'support_filters', '', \IPS\DateTime::create()->sub( new \DateInterval( 'P1D' ) ) );
+		\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests') );
+	}
+	
+	/**
+	 * My Notifications
+	 *
+	 * @return	void
+	 */
+	protected function notifications()
+	{
+		$types = array( 'support_notify_new' => 'n', 'support_notify_replies' => 'r', 'support_notify_assign' => 'a' );
+		
+		$existing = iterator_to_array( \IPS\Db::i()->select( '*', 'nexus_support_notify', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->setKeyField('type')->setValueField('departments') );
+		
+		$myDepartments = array();
+		foreach ( \IPS\nexus\Support\Department::roots( NULL, NULL, array( "dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) ) ) as $dpt )
+		{
+			$myDepartments[ $dpt->id ] = $dpt->_title;
+		}
+		
+		$form = new \IPS\Helpers\Form;
+		$form->addMessage( 'support_notify_blurb' );
+		$form->addHeader('notify_me_when');
+		foreach ( $types as $k => $t )
+		{
+			$form->add( new \IPS\Helpers\Form\Select( $k, isset( $existing[ $t ] ) ? ( $existing[ $t ] === '*' ? 0 : explode( ',', $existing[ $t ] ) ) : NULL, FALSE, array( 'options' => $myDepartments, 'multiple' => TRUE, 'unlimited' => 0, 'unlimitedLang' => 'all' ) ) );
+		}
+		
+		if ( $values = $form->values() )
+		{
+			\IPS\Db::i()->delete( 'nexus_support_notify', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) );
+			
+			foreach ( $types as $k => $t )
+			{
+				if ( $values[ $k ] === 0 or count( $values[ $k ] ) )
+				{
+					\IPS\Db::i()->insert( 'nexus_support_notify', array(
+						'staff_id'		=> \IPS\Member::loggedIn()->member_id,
+						'type'			=> $t,
+						'departments'	=> ( $values[ $k ] === 0 ) ? '*' : implode( ',', $values[ $k ] )
+					) );
+				}
+			}
+			
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal("app=nexus&module=support&controller=requests") );
+		}
+		
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('my_notifications');
+		\IPS\Output::i()->output = $form;
+	}
+	
+	/**
+	 * Display Settings
+	 *
+	 * @return	void
+	 */
+	protected function settings()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'support_display_settings' );
+		
+		$form = new \IPS\Helpers\Form;
+		$form->add( new \IPS\Helpers\Form\Custom( 'support_old_highlight', array( \IPS\Settings::i()->support_old_stat, \IPS\Settings::i()->support_old_number ), FALSE, array(
+			'getHtml'	=> function( $obj )
+			{
+				$number = \IPS\Settings::i()->support_old_number;
+				$numberType = $number ? 'minutes' : 'hours';
+				if ( $number % 1440 === 0 )
+				{
+					$number /= 1440; # Fun fact: that's the first time I've used that operator
+					$numberType = 'days';
+				}
+				elseif ( $number % 60 === 0 )
+				{
+					$number /= 60; # Fun fact: that's the second time I've used that operator
+					$numberType = 'hours';
+				}
+				
+				return \IPS\Theme::i()->getTemplate('support')->highlightSetting( $obj->name, $obj->value[0], $number, $numberType );
+			}
+		) ) );
+		if ( $values = $form->values() )
+		{
+			$save = array();
+			if ( isset( $values['support_old_highlight'][3] ) )
+			{
+				$save['support_old_number'] = 0;
+			}
+			else
+			{
+				$save['support_old_stat'] = $values['support_old_highlight'][0];
+				switch ( $values['support_old_highlight'][2] )
+				{
+					case 'minutes':
+						$save['support_old_number'] = $values['support_old_highlight'][1];
+						break;
+					case 'hours':
+						$save['support_old_number'] = $values['support_old_highlight'][1] * 60;
+						break;
+					case 'days':
+						$save['support_old_number'] = $values['support_old_highlight'][1] * 1440;
+						break;
+				}
+			}
+			
+			$form->saveAsSettings( $save );
+			\IPS\Session::i()->log( 'acplogs__support_display_settings' );
+			
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests' ), 'saved' );
+		}
+		
+		\IPS\Output::i()->output = $form;
+	}
+	
+	/**
+	 * Create
+	 *
+	 * @return	void
+	 */
+	protected function create()
+	{
+		/* Init */
+		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_create' );
+		$steps = array();
+		
+		/* Owner */
+		$steps['request_owner'] = function( $data )
+		{
+			$form = new \IPS\Helpers\Form( 'owner', 'continue' );
+			$form->add( new \IPS\Helpers\Form\Radio( 'request_owner_type', 'member', TRUE, array(
+				'options' 	=> array( 'member' => 'request_owner_member', 'email' => 'request_owner_email' ),
+				'toggles'	=> array( 'member' => array( 'request_owner_member' ), 'email' => array( 'request_owner_email' ) )
+			) ) );
+			$form->add( new \IPS\Helpers\Form\Member( 'request_owner_member', isset( \IPS\Request::i()->member ) ? \IPS\Member::load( \IPS\Request::i()->member ) : NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_member' ) );
+			$form->add( new \IPS\Helpers\Form\Email( 'request_owner_email', NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_email' ) );
+			if ( $values = $form->values() )
+			{
+				if ( $values['request_owner_type'] === 'member' )
+				{
+					if ( !$values['request_owner_member'] )
+					{
+						$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
+						return (string) $form;
+					}
+					$data['member'] = $values['request_owner_member']->member_id;
+				}
+				else
+				{
+					if ( !$values['request_owner_email'] )
+					{
+						$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
+						return (string) $form;
+					}
+					
+					$member = \IPS\Member::load( $values['request_owner_email'], 'email' );
+					if ( $member->member_id )
+					{
+						$data['member'] = $member->member_id;
+					}
+					else
+					{
+						$data['email'] = $values['request_owner_email'];
+					}
+				}
+				
+				return $data;
+			}
+			
+			return (string) $form;
+		};
+		
+		/* Stock Actions */
+		$stockActions = \IPS\nexus\Support\StockAction::roots();
+		if ( count( $stockActions ) )
+		{
+			$steps['stock_action'] = function( $data ) use ( $stockActions )
+			{
+				$options = array( 0 => 'none' );
+				foreach ( $stockActions as $action )
+				{
+					$options[ $action->id ] = $action->_title;
+				}
+				
+				$form = new \IPS\Helpers\Form( 'stock_action', 'continue' );
+				$form->add( new \IPS\Helpers\Form\Radio( 'stock_action', 0, FALSE, array(
+					'options'	=> $options
+				) ) );
+				if ( $values = $form->values() )
+				{
+					$data['stock_action'] = $values['stock_action'];
+					return $data;
+				}
+				
+				return (string) $form;
+			};
+		}
+		
+		/* Request Details */
+		$steps['request_details'] = function( $data ) use ( $stockActions )
+		{
+			$stockAction = NULL;
+			if ( isset( $data['stock_action'] ) and isset( $stockActions[ $data['stock_action'] ] ) )
+			{
+				$stockAction = $stockActions[ $data['stock_action'] ];
+			}
+						
+			$form = new \IPS\Helpers\Form( 'request_details', 'continue' );
+			$form->add( new \IPS\Helpers\Form\Text( 'support_title', NULL, TRUE ) );
+			$form->add( new \IPS\Helpers\Form\Node( 'support_department', $stockAction ? $stockAction->department : NULL, TRUE, array( 'class' => 'IPS\nexus\Support\Department' ) ) );
+			if ( isset( $data['member'] ) )
+			{
+				$form->add( new \IPS\Helpers\Form\Node( 'support_purchase', 0, FALSE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => \IPS\Member::load( $data['member'] ), 'zeroVal' => 'none' ) ) );
+			}
+			$form->add( new \IPS\Helpers\Form\Node( 'r_status', $stockAction ? $stockAction->status : \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' ), TRUE, array( 'class' => 'IPS\nexus\Support\Status' ) ) );
+			$form->add( new \IPS\Helpers\Form\Node( 'support_severity', \IPS\nexus\Support\Severity::load( TRUE, 'sev_default' ), TRUE, array( 'class' => 'IPS\nexus\Support\Severity' ) ) );
+			$form->add( new \IPS\Helpers\Form\Select( 'r_staff', 0, FALSE, array( 'options' => array_merge( array( 0 => '' ), \IPS\nexus\Support\Request::staff() ) ) ) );
+			if ( $values = $form->values() )
+			{
+				$data['title'] = $values['support_title'];
+				$data['department'] = $values['support_department']->id;
+				if ( isset( $values['support_purchase'] ) and $values['support_purchase'] )
+				{
+					$data['purchase'] = $values['support_purchase']->id;
+				}
+				$data['status'] = $values['r_status']->id;
+				$data['severity'] = $values['support_severity']->id;
+				$data['staff'] = $values['r_staff'];
+				return $data;
+			}
+			return (string) $form;
+		};
+		
+		/* Custom Fields */
+		$customFields = \IPS\nexus\Support\CustomField::roots();
+		if ( count( $customFields ) )
+		{
+			$steps['custom_support_fields'] = function( $data )
+			{
+				$customFields = \IPS\nexus\Support\CustomField::roots( NULL, NULL, array( "sf_departments='*' OR " . \IPS\Db::i()->findInSet( 'sf_departments', array( $data['department'] ) ) ) );
+				if ( count( $customFields ) )
+				{
+					$form = new \IPS\Helpers\Form( 'custom_fields', 'continue' );
+					foreach ( $customFields as $field )
+					{
+						$form->add( $field->buildHelper() );
+					}
+					if ( $values = $form->values() )
+					{
+						$data['custom_fields'] = $values;
+						return $data;
+					}
+					return (string) $form;
+				}
+				else
+				{
+					return $data;
+				}
+			};
+		}
+		
+		/* Your Message */
+		$steps['your_message'] = function( $data ) use ( $stockActions )
+		{
+			$stockAction = NULL;
+			if ( isset( $data['stock_action'] ) and isset( $stockActions[ $data['stock_action'] ] ) )
+			{
+				$stockAction = $stockActions[ $data['stock_action'] ];
+			}
+			
+			$form = new \IPS\Helpers\Form( 'your_message' );
+			$form->add( new \IPS\Helpers\Form\Email( 'to', isset( $data['member'] ) ? \IPS\Member::load( $data['member'] )->email : $data['email'] ) );
+			$form->add( new \IPS\Helpers\Form\Text( 'cc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ) ) );
+			$form->add( new \IPS\Helpers\Form\Text( 'bcc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ) ) );
+			$form->add( new \IPS\Helpers\Form\Editor( 'message', $stockAction ? $stockAction->message : NULL, TRUE, array( 'app' => 'nexus', 'key' => 'Support', 'autoSaveKey' => md5( "new-req-message" ) ) ) );
+			if ( $values = $form->values() )
+			{
+				$request = new \IPS\nexus\Support\Request;
+				$request->started = time();
+				$request->title = $data['title'];
+				if ( isset( $data['member'] ) )
+				{
+					$request->member = $data['member'];
+				}
+				else
+				{
+					$request->email = $data['email'];
+				}
+				$request->department = \IPS\nexus\Support\Department::load( $data['department'] );
+				if ( isset( $data['purchase'] ) and $data['purchase'] )
+				{
+					$request->purchase = \IPS\nexus\Purchase::load( $data['purchase'] );
+				}
+				$request->status = \IPS\nexus\Support\Status::load( $data['status'] );
+				$request->severity = \IPS\nexus\Support\Severity::load( $data['severity'] );
+				if ( isset( $data['staff'] ) and $data['staff'] )
+				{
+					$request->staff = \IPS\Member::load( $data['staff'] );
+				}
+				if ( isset( $data['custom_fields'] ) )
+				{
+					$cfields = array();
+					foreach ( $data['custom_fields'] as $k => $v )
+					{
+						$cfields[ mb_substr( $k, 13 ) ] = $v;
+					}
+					$request->cfields = $cfields;
+				}
+				
+				$notify = $request->notify;
+				foreach ( $values['cc'] as $cc )
+				{
+					foreach ( $notify as $n )
+					{
+						if ( $n['value'] === $cc )
+						{
+							continue 2;
+						}
+					}
+					$notify[] = array( 'type' => 'e', 'value' => $cc );
+				}
+				foreach ( $values['bcc'] as $cc )
+				{
+					foreach ( $notify as $k => $n )
+					{
+						if ( $n['value'] === $cc )
+						{
+							if ( $n['bcc'] )
+							{
+								unset( $notify[ $k ]['bcc'] );
+							}
+							
+							continue 2;
+						}
+					}
+					$notify[] = array( 'type' => 'e', 'value' => $cc, 'bcc' => 1 );
+				}
+				$request->notify = $notify;
+				$request->last_reply = time();
+				$request->last_new_reply = time();
+				$request->last_staff_reply = time();
+				$request->last_reply_by = \IPS\Member::loggedIn()->member_id;
+				$request->replies = 1;
+				$request->save();
+				
+				$reply = new \IPS\nexus\Support\Reply;
+				$reply->request = $request->id;
+				$reply->member = \IPS\Member::loggedIn()->member_id;
+				$reply->type = $reply::REPLY_STAFF;
+				$reply->post = $values['message'];
+				$reply->date = time();
+				$reply->cc = implode( ',', $values['cc'] );
+				$reply->ip_address = \IPS\Request::i()->ipAddress();
+				$reply->bcc = implode( ',', $values['bcc'] );
+				$reply->save();
+				
+				$request->processAfterCreate( $reply, $data );
+				$reply->sendCustomerNotifications( $values['to'], $values['cc'], $values['bcc'] );
+				$reply->sendNotifications();
+				
+				$url = NULL;
+				if ( isset( $data['ref'] ) and isset( $data['transaction'] ) )
+				{
+					try
+					{
+						$transaction = \IPS\nexus\Transaction::load( $data['transaction'] );
+						$extra = $transaction->extra;
+						$extra['sr'] = $transaction->id;
+						$transaction->extra = $extra;
+						$transaction->save();
+						
+						switch ( $data['ref'] )
+						{
+							case 'v':
+								\IPS\Output::i()->redirect( $transaction->acpUrl() );
+								break;
+								
+							case 'i':
+								\IPS\Output::i()->redirect( $transaction->invoice->acpUrl() );
+								break;
+							
+							case 'c':
+								\IPS\Output::i()->redirect( $transaction->member->acpUrl() );
+								break;
+							
+							case 't':
+								\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=payments&controller=transactions') );
+								break;
+						}
+					}
+					catch ( \OutOfRangeException $e ) { }
+				}
+				if ( !$url )
+				{
+					$url = $request->canView() ? $request->acpUrl() : \IPS\Http\Url::internal('app=nexus&module=support&controller=requests');
+				}
+				\IPS\Output::i()->redirect( $url, 'request_created' );
+			}
+			
+			return $form;
+		};
+		
+		/* Display */
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('create_support_request');
+		\IPS\Output::i()->output = new \IPS\Helpers\Wizard( $steps, \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=create') );
+	}
+}

applications/nexus/modules/admin/support/settings.php

@@ -0,0 +1,100 @@
+<?php
+/**
+ * @brief		Support Settings
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		15 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Payment Settings
+ */
+class _settings extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Call
+	 *
+	 * @return	void
+	 */
+	public function __call( $method, $args )
+	{
+		$tabs = array();
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'departments_manage' ) )
+		{
+			$tabs['departments'] = 'departments';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'stockactions_manage' ) )
+		{
+			$tabs['stockactions'] = 'stock_actions';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'scfields_manage' ) )
+		{
+			$tabs['fields'] = 'custom_support_fields';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'severities_manage' ) )
+		{
+			$tabs['severities'] = 'severities';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'statuses_manage' ) )
+		{
+			$tabs['statuses'] = 'statuses';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'autoresolve_manage' ) )
+		{
+			$tabs['autoresolve'] = 'autoresolve';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'customerfeedback_manage' ) )
+		{
+			$tabs['customerfeedback'] = 'customer_feedback';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'outgoingemail_manage' ) )
+		{
+			$tabs['outgoingemail'] = 'outgoing_emails';
+		}
+		if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'incomingemail_manage' ) )
+		{
+			$tabs['incomingemail'] = 'incoming_emails';
+		}
+
+		if ( isset( \IPS\Request::i()->tab ) and isset( $tabs[ \IPS\Request::i()->tab ] ) )
+		{
+			$activeTab = \IPS\Request::i()->tab;
+		}
+		else
+		{
+			$_tabs = array_keys( $tabs ) ;
+			$activeTab = array_shift( $_tabs );
+		}
+		
+		$classname = 'IPS\nexus\modules\admin\support\\' . $activeTab;
+		$class = new $classname;
+		$class->url = \IPS\Http\Url::internal("app=nexus&module=support&controller=settings&tab={$activeTab}");
+		$class->execute();
+		
+		if ( $method === 'manage' and \IPS\Member::loggedIn()->language()->checkKeyExists( $tabs[ $activeTab ] . '_blurb' ) )
+		{
+			\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'forms', 'core' )->blurb( $tabs[ $activeTab ] . '_blurb', TRUE, TRUE ) . \IPS\Output::i()->output;
+		}
+
+		if ( $method !== 'manage' or \IPS\Request::i()->isAjax() )
+		{
+			return;
+		}
+
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('support_settings');
+		\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'global', 'core' )->tabs( $tabs, $activeTab, \IPS\Output::i()->output, \IPS\Http\Url::internal( "app=nexus&module=support&controller=settings" ) );
+	}
+}

applications/nexus/modules/admin/support/severities.php

@@ -0,0 +1,129 @@
+<?php
+/**
+ * @brief		severities
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	
+ * @since		09 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * severities
+ */
+class _severities extends \IPS\Node\Controller
+{
+	/**
+	 * Node Class
+	 */
+	protected $nodeClass = 'IPS\nexus\Support\Severity';
+	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'severities_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * Manage
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{
+		parent::manage();
+		
+		if ( isset( \IPS\Request::i()->nexus_severities ) )
+		{
+			\IPS\Db::i()->update( 'core_sys_conf_settings', array( 'conf_value' => \IPS\Request::i()->nexus_severities ), array( 'conf_key=?', 'nexus_severities' ) );
+			\IPS\Settings::i()->nexus_severities = \IPS\Request::i()->nexus_severities;
+			unset( \IPS\Data\Store::i()->settings );
+			\IPS\Session::i()->log( 'acplogs__severity_settings' );
+			\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=settings&tab=severities') );
+		}
+		
+		\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate('support')->severities( \IPS\Output::i()->output );
+	}
+	
+	/**
+	 * Delete
+	 *
+	 * @return	void
+	 */
+	protected function delete()
+	{
+		try
+		{
+			$node = \IPS\nexus\Support\Severity::load( \IPS\Request::i()->id );
+			if ( $node->default )
+			{
+				\IPS\Output::i()->error( 'cannot_delete_default_severity', '1X211/1', 403, '' );
+			}
+			
+			if ( $node->canDelete() )
+			{
+				if ( \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_requests', array( 'r_severity=?', $node->id ) ) )
+				{
+					$form = new \IPS\Helpers\Form( 'delete', 'delete' );
+					$form->add( new \IPS\Helpers\Form\Node( 'set_existing_requests_to', NULL, TRUE, array( 'class' => 'IPS\nexus\Support\Severity', 'permissionCheck' => function( $_node ) use ( $node )
+					{
+						return $node->id != $_node->id;
+					} ) ) );
+					if ( $values = $form->values() )
+					{
+						/* Update */
+						\IPS\Db::i()->update( 'nexus_support_requests', array( 'r_severity' => $values['set_existing_requests_to']->id ), array( 'r_severity=?', $node->id ) );
+						
+						/* Delete it */
+						\IPS\Session::i()->log( 'acplog__node_deleted', array( $this->title => TRUE, $node->_logKey => TRUE ) );
+						$node->delete();
+				
+						/* Clear out member's cached "Create Menu" contents */
+						\IPS\Member::clearCreateMenu();
+						
+						/* Boink */
+						if( \IPS\Request::i()->isAjax() )
+						{
+							\IPS\Output::i()->json( "OK" );
+						}
+						else
+						{
+							\IPS\Output::i()->redirect( $this->url->setQueryString( array( 'root' => ( $node->parent() ? $node->parent()->_id : '' ) ) ), 'deleted' );
+						}
+					}
+					
+					\IPS\Output::i()->output = $form;
+					return;
+				}
+				else
+				{
+					return parent::delete();
+				}
+			}
+			else
+			{
+				return parent::delete();
+			}
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			return parent::delete();
+		}		
+	}
+}

applications/nexus/modules/admin/support/statuses.php

@@ -0,0 +1,79 @@
+<?php
+/**
+ * @brief		Support Statuses
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		09 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * Support Departments
+ */
+class _statuses extends \IPS\Node\Controller
+{
+	/**
+	 * Node Class
+	 */
+	protected $nodeClass = 'IPS\nexus\Support\Status';
+	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'statuses_manage' );
+		parent::execute();
+	}
+	
+	/**
+	 * Delete
+	 *
+	 * @return	void
+	 */
+	protected function delete()
+	{
+		try
+		{
+			$node = \IPS\nexus\Support\Status::load( \IPS\Request::i()->id );
+			if ( $node->default_staff or $node->default_member )
+			{
+				\IPS\Output::i()->error( 'cannot_delete_default_status', '1X210/1', 403, '' );
+			}
+
+			if ( $node->canDelete() and \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_requests', array( 'r_status=?', $node->id ) )->first() )
+			{
+				$form = new \IPS\Helpers\Form( 'delete', 'delete' );
+				$form->add( new \IPS\Helpers\Form\Node( 'set_existing_requests_to', NULL, TRUE, array( 'class' => 'IPS\nexus\Support\Status', 'permissionCheck' => function( $_node ) use ( $node )
+				{
+					return $node->id != $_node->id;
+				} ) ) );
+				if ( $values = $form->values() )
+				{
+					\IPS\Db::i()->update( 'nexus_support_requests', array( 'r_status' => $values['set_existing_requests_to']->id ), array( 'r_status=?', $node->id ) );
+					return parent::delete();
+				}
+				
+				\IPS\Output::i()->output = $form;
+				return;
+			}
+		}
+		catch ( \OutOfRangeException $e ){}
+		
+		return parent::delete();
+	}
+}

applications/nexus/modules/admin/support/stockactions.php

@@ -0,0 +1,42 @@
+<?php
+/**
+ * @brief		stockactions
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	
+ * @since		15 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * stockactions
+ */
+class _stockactions extends \IPS\Node\Controller
+{
+	/**
+	 * Node Class
+	 */
+	protected $nodeClass = 'IPS\nexus\Support\StockAction';
+	
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'stockactions_manage' );
+		parent::execute();
+	}
+}

applications/nexus/modules/admin/support/volume.php

@@ -0,0 +1,60 @@
+<?php
+/**
+ * @brief		New Support Request Volumme
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	Nexus
+ * @since		25 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\modules\admin\support;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * volume
+ */
+class _volume extends \IPS\Dispatcher\Controller
+{
+	/**
+	 * Execute
+	 *
+	 * @return	void
+	 */
+	public function execute()
+	{
+		\IPS\Dispatcher::i()->checkAcpPermission( 'volume_manage' );
+		parent::execute();
+	}
+
+	/**
+	 * View
+	 *
+	 * @return	void
+	 */
+	protected function manage()
+	{		
+		$chart	= new \IPS\Helpers\Chart\Dynamic( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=volume' ), 'nexus_support_requests', 'r_started', '',
+			array(
+				'vAxis'		=> array( 'title' => \IPS\Member::loggedIn()->language()->addToStack('support_requests_created') ),
+			),
+			'LineChart'
+		);
+		$chart->groupBy	= 'r_department';
+		foreach( \IPS\nexus\Support\Department::roots() as $department )
+		{
+			$chart->addSeries( $department->_title, 'number', 'COUNT(*)', TRUE, $department->id );
+		}
+				
+		\IPS\Output::i()->output = (string) $chart;
+		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_volume');
+	}
+}