1234 lines
40 KiB
PHP
1234 lines
40 KiB
PHP
<?php
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/**
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* @brief Support Request View
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* @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a>
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* @copyright (c) Invision Power Services, Inc.
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* @license https://www.invisioncommunity.com/legal/standards/
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* @package Invision Community
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* @subpackage Nexus
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* @since 09 Apr 2014
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*/
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namespace IPS\nexus\modules\admin\support;
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use \IPS\nexus\Support;
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/* To prevent PHP errors (extending class does not exist) revealing path */
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if ( !\defined( '\IPS\SUITE_UNIQUE_KEY' ) )
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{
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header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
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exit;
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}
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/**
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* Support Request View
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*/
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class _request extends \IPS\nexus\modules\front\support\view
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{
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/**
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* @brief Has been CSRF-protected
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*/
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public static $csrfProtected = TRUE;
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/**
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* Execute
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*
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* @return void
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*/
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public function execute()
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{
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\IPS\Dispatcher::i()->checkAcpPermission( 'requests_manage' );
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parent::execute();
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}
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/**
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* View Item
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*
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* @return void
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*/
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protected function manage()
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{
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\IPS\Output::i()->breadcrumb[] = array( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests'), \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests') );
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parent::manage();
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/* AJAX responders */
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if ( \IPS\Request::i()->isAjax() )
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{
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/* Popup which has the merge button */
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if ( isset( \IPS\Request::i()->popup ) )
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{
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\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->requestPopup( $this->request );
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}
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/* Stock Action data */
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elseif( isset( \IPS\Request::i()->stockActionData ) )
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{
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if ( \IPS\Request::i()->stockActionData )
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{
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try
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{
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$action = \IPS\nexus\Support\StockAction::load( \IPS\Request::i()->stockActionData );
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$data = array();
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if ( $action->department )
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{
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$data['department'] = $action->department->id;
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}
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else
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{
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$data['department'] = $this->request->department->id;
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}
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if ( $action->status )
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{
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$data['status'] = $action->status->id;
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}
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else
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{
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$data['status'] = \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id;
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}
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if ( $action->staff )
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{
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$data['assign_to'] = $action->staff->member_id;
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}
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else
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{
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$data['assign_to'] = $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0;
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}
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if ( $action->message )
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{
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/* Do we have default content? */
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try
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{
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$defaultContent = \IPS\Db::i()->select( 'content', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
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/* If we aren't using the {default_content} tag then we just want the stock reply returned */
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if( mb_strpos( $defaultContent, '{default_content}' ) === FALSE )
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{
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throw new \UnderflowException;
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}
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$data['message'] = str_replace(
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array( '{customer_first_name}', '{customer_last_name}', '{customer_full_name}', '{department_name}', '{department_email}', '{default_content}' ),
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array(
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( $this->request->supportAuthor() instanceof \IPS\nexus\Support\Author\Member ) ? \IPS\nexus\Customer::load( $this->request->author()->member_id )->cm_first_name : '',
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( $this->request->supportAuthor() instanceof \IPS\nexus\Support\Author\Member ) ? \IPS\nexus\Customer::load( $this->request->author()->member_id )->cm_last_name : '',
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$this->request->supportAuthor()->name(),
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$action->department ? $action->department->_title : $this->request->department->_title,
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$action->department ? $action->department->email : $this->request->department->email,
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/* We want to strip the wrapping <p></p> because where we insert it into our default content will already be wrapped, so we will have double line breaks otherwise */
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preg_replace( "/^<p>(.+?)<\/p>$/is", "$1", trim( $action->message ) )
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),
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$defaultContent
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);
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}
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catch ( \UnderflowException $e )
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{
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$data['message'] = $action->message;
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}
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}
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\IPS\Output::i()->json( $data );
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}
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catch ( \Exception $e )
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{
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\IPS\Output::i()->json( $e->getMessage(), 500 );
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}
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}
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else
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{
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\IPS\Output::i()->json( array(
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'department' => $this->request->department->id,
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'status' => \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id,
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'assign_to' => $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0
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) );
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}
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}
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/* Purchase tree */
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else
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{
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\IPS\Output::i()->output = \IPS\nexus\Purchase::tree( $this->request->acpUrl(), array(), 's.' . $this->request->id, $this->request->purchase );
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}
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return;
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}
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/* Setting Order? */
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if ( isset( \IPS\Request::i()->order ) )
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{
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\IPS\Session::i()->csrfCheck();
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\IPS\Request::i()->setCookie( 'support_replies_order', \IPS\Request::i()->order, \IPS\DateTime::create()->add( new \DateInterval('P1Y') ) );
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\IPS\Output::i()->redirect( $this->request->acpUrl() );
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}
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/* Views */
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$this->request->setStaffView( \IPS\Member::loggedIn() );
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/* Are we tracking? */
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try
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{
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$trackLang = \IPS\Db::i()->select( 'notify', 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $this->request->id ) )->first() ? 'tracking_notify' : 'tracking_no_notify';
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}
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catch ( \UnderflowException $e )
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{
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$trackLang = 'not_tracking';
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}
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/* Init buttons */
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$requestActions = array(
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'status' => array(
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'icon' => 'tag',
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'title' => $this->request->status->_title,
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'menu' => array(),
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'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
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'data' => array( 'role' => 'statusMenu', 'controller' => 'nexus.admin.support.metamenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_status')
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),
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'severity' => array(
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'icon' => 'exclamation',
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'title' => $this->request->severity->_title,
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'menu' => array(),
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'menuClass' => 'ipsMenu_selectable',
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'data' => array( 'role' => 'severityMenu', 'controller' => 'nexus.admin.support.metamenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_severity')
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),
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'department' => array(
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'icon' => 'folder',
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'title' => $this->request->department->_title,
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'menu' => array(),
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'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
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'data' => array( 'role' => 'departmentMenu', 'controller' => 'nexus.admin.support.metamenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_department')
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),
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'track' => array(
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'icon' => 'bookmark',
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'title' => $trackLang,
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'menu' => array(
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array(
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'class' => $trackLang === 'not_tracking' ? 'ipsMenu_itemChecked' : '',
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'title' => 'not_tracking',
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 0 ) )->csrf()
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),
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array(
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'class' => $trackLang === 'tracking_no_notify' ? 'ipsMenu_itemChecked' : '',
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'title' => 'tracking_no_notify',
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 0 ) )->csrf()
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),
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array(
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'class' => $trackLang === 'tracking_notify' ? 'ipsMenu_itemChecked' : '',
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'title' => 'tracking_notify',
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 1 ) )->csrf()
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)
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),
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'menuClass' => 'ipsMenu_selectable',
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'data' => array( 'role' => 'trackMenu', 'controller' => 'nexus.admin.support.metamenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_tracking')
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),
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'staff' => array(
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'icon' => 'user',
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'title' => $this->request->staff ? $this->request->staff->name : 'unassigned',
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'menu' => array(),
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'menuClass' => 'ipsMenu_selectable',
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'data' => array( 'controller' => 'nexus.admin.support.metamenu', 'role' => 'staffMenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_staff')
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),
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);
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/* Populate statuses */
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foreach ( Support\Status::roots() as $status )
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{
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$requestActions['status']['menu'][] = array(
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'class' => $status->id === $this->request->status->id ? 'ipsMenu_itemChecked' : '',
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'title' => $status->_title,
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'status', 'status' => $status->id ) )->csrf()
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);
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}
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/* Populate severities */
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if ( \count( Support\Severity::roots() ) < 2 )
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{
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unset( \IPS\Output::i()->sidebar['actions']['severity'] );
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}
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else
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{
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foreach ( Support\Severity::roots() as $severity )
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{
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$requestActions['severity']['menu'][] = array(
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'class' => $severity->id === $this->request->severity->id ? 'ipsMenu_itemChecked' : '',
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'title' => $severity->_title,
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'severity', 'severity' => $severity->id ) )->csrf(),
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'data' => array( 'group' => 'severities' ),
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);
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}
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if ( $this->request->member and \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_block_sev' ) )
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{
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$requestActions['severity']['menu'][] = array( 'hr' => TRUE );
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$requestActions['severity']['menu'][] = array(
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'class' => !$this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
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'title' => \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_off', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 0 ) )->csrf(),
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'data' => array( 'group' => 'no_sev', 'noSet' => 'true' ),
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);
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$requestActions['severity']['menu'][] = array(
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'class' => $this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
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'title' => \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_on', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 1 ) )->csrf(),
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'data' => array( 'group' => 'no_sev', 'noSet' => 'true' ),
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);
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}
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}
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/* Populate departments */
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foreach ( Support\Department::roots() as $department )
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{
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$requestActions['department']['menu'][] = array(
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'class' => $department->id === $this->request->department->id ? 'ipsMenu_itemChecked' : '',
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'title' => $department->_title,
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'department', 'department' => $department->id ) )->csrf()
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);
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}
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/* Populate staff */
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foreach ( Support\Request::staff() as $id => $name )
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{
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$requestActions['staff']['menu'][] = array(
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'class' => ( $this->request->staff and $id === $this->request->staff->member_id ) ? 'ipsMenu_itemChecked' : '',
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'title' => $name,
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => $id ) )->csrf(),
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'data' => array( 'group' => 'staff', 'id' => $id ),
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);
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}
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$requestActions['staff']['menu'][] = array(
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'class' => !$this->request->staff ? 'ipsMenu_itemChecked' : '',
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'title' => 'unassigned',
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => 0 ) )->csrf(),
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'data' => array( 'group' => 'staff', 'id' => 0 ),
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);
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$requestActions['staff']['menu'][] = array( 'hr' => TRUE );
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$requestActions['staff']['menu'][] = array(
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'class' => $this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
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'title' => \IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_on' ),
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 1 ) )->csrf(),
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'data' => array( 'group' => 'staff_lock', 'noSet' => 'true' ),
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);
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$requestActions['staff']['menu'][] = array(
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'class' => !$this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
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'title' =>\IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_off' ),
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'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 0 ) )->csrf(),
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'data' => array( 'group' => 'staff_lock', 'noSet' => 'true' ),
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);
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/* Regular actions */
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if ( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_delete' ) )
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{
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\IPS\Output::i()->sidebar['actions']['delete'] = array(
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'icon' => 'times-circle',
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'title' => 'delete',
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'link' => $this->request->acpUrl()->setQueryString( 'do', 'delete' )->csrf(),
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'data' => array( 'confirm' => '' )
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);
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}
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if( \IPS\Member::loggedIn()->hasAcpRestriction( \IPS\Application::load('nexus'), \IPS\Application\Module::get( 'nexus', 'customers' ), 'purchases_view' ) )
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{
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\IPS\Output::i()->sidebar['actions']['purchase'] = array(
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'icon' => 'cube',
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'title' => 'associate_purchase',
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'link' => $this->request->acpUrl()->setQueryString( 'do', 'associate' ),
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'data' => array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('associate'), 'ipsDialog-size' => 'narrow', 'role' => 'associatePurchaseMenu' ),
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'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_purchase')
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);
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}
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\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->request( $this->request, $requestActions );
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/* Display */
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\IPS\Output::i()->customHeader = \IPS\Theme::i()->getTemplate( 'support' )->requestHeader( $this->request );
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\IPS\Output::i()->title = "#{$this->request->id} " . $this->request->mapped('title');
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\IPS\Output::i()->showTitle = FALSE;
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\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
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\IPS\Output::i()->globalControllers[] = 'nexus.admin.support.request';
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\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
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if ( \IPS\Theme::i()->settings['responsive'] )
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{
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\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support_responsive.css', 'nexus', 'admin' ) );
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}
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}
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/**
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* Hovercard
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*
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* @return void
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*/
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protected function hovercard()
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{
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/* Load request */
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try
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{
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$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
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}
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catch ( \OutOfRangeException $e )
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{
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\IPS\Output::i()->error( 'node_error', '2X208/K', 404, '' );
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}
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/* Start with the first message */
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$overview = array( 'firstMessage' => array( 'support_first_message', $request->comments( 1, 0, 'date', 'asc', NULL, FALSE ) ) );
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/* Add the last customer reply */
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if ( $request->last_reply != $request->started )
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{
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if ( $latestPost = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( '( reply_type=? OR reply_type=? OR reply_type=? )', \IPS\nexus\Support\Reply::REPLY_MEMBER, \IPS\nexus\Support\Reply::REPLY_ALTCONTACT, \IPS\nexus\Support\Reply::REPLY_EMAIL ) ) )
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{
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$overview['lastCustomerReply'] = array( 'support_last_customer_reply', $latestPost );
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}
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}
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/* Add the last staff reply */
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if ( $request->last_staff_reply )
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{
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if ( $latestStaffReply = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF ) ) )
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{
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$overview['lastStaffReply'] = array( 'support_last_staff_reply', $latestStaffReply );
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}
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}
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/* And the latest note */
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if ( $latestNote = $request->comments( 1, 0, 'date', 'desc', NULL, NULL, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_HIDDEN ) ) )
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{
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$overview['lastNote'] = array( 'support_last_note', $latestNote );
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}
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/* Display */
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\IPS\Output::i()->sendOutput( \IPS\Theme::i()->getTemplate( 'support' )->requestHover( $request, $overview ) );
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}
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/**
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* Go to first unread
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*
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* @return void
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*/
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public function getNewComment()
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{
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/* Load request */
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try
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{
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$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
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}
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catch ( \OutOfRangeException $e )
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{
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\IPS\Output::i()->error( 'node_error', '2X208/L', 404, '' );
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}
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/* What order are we viewing? */
|
|
$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
|
|
|
|
/* Have we read it before? */
|
|
$timeLastRead = $request->timeLastRead();
|
|
if ( $timeLastRead instanceof \IPS\DateTime )
|
|
{
|
|
if( $unreadComment = $request->comments( 1, NULL, 'date', 'asc', NULL, NULL, $timeLastRead ) )
|
|
{
|
|
$where = array( array( 'reply_request=?', $request->id ) );
|
|
|
|
if ( $order === 'desc' )
|
|
{
|
|
$where[] = array( 'reply_id>?', $unreadComment->id );
|
|
}
|
|
else
|
|
{
|
|
$where[] = array( 'reply_id<?', $unreadComment->id );
|
|
}
|
|
|
|
$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
|
|
|
|
$url = $request->acpUrl();
|
|
$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
|
|
if ( $page != 1 )
|
|
{
|
|
$url = $url->setPage( 'page', $page );
|
|
}
|
|
$url = $url->setFragment( "reply-{$unreadComment->id}" );
|
|
|
|
\IPS\Output::i()->redirect( $url );
|
|
}
|
|
else
|
|
{
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
}
|
|
/* Nope? Just go to the first message */
|
|
else
|
|
{
|
|
$url = $request->acpUrl();
|
|
|
|
if ( $order === 'desc' )
|
|
{
|
|
$lastPage = $request->commentPageCount();
|
|
if ( $lastPage != 1 )
|
|
{
|
|
$url = $url->setPage( 'page', $lastPage );
|
|
}
|
|
}
|
|
|
|
$firstMessage = $request->comments( 1, 0, 'date', 'asc', NULL, FALSE );
|
|
$url = $url->setFragment( "reply-{$firstMessage->id}" );
|
|
|
|
\IPS\Output::i()->redirect( $url );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Find a Comment
|
|
*
|
|
* @return void
|
|
*/
|
|
public function findComment()
|
|
{
|
|
/* Load request and comment */
|
|
try
|
|
{
|
|
$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$comment = \IPS\nexus\Support\Reply::load( \IPS\Request::i()->comment );
|
|
if ( $comment->request != $request->id )
|
|
{
|
|
throw new \OutOfRangeException;
|
|
}
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/M', 404, '' );
|
|
}
|
|
|
|
/* Find its position */
|
|
$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
|
|
$where = array( array( 'reply_request=?', $request->id ) );
|
|
if ( $order === 'desc' )
|
|
{
|
|
$where[] = array( 'reply_id>?', $comment->id );
|
|
}
|
|
else
|
|
{
|
|
$where[] = array( 'reply_id<?', $comment->id );
|
|
}
|
|
$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
|
|
|
|
/* Redirect */
|
|
$url = $request->acpUrl();
|
|
$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
|
|
if ( $page != 1 )
|
|
{
|
|
$url = $url->setPage( 'page', $page );
|
|
}
|
|
$url = $url->setFragment( "reply-{$comment->id}" );
|
|
\IPS\Output::i()->redirect( $url );
|
|
}
|
|
|
|
/**
|
|
* Pending Response Send/Discard
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function pending()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$message = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->response );
|
|
|
|
if ( \IPS\Request::i()->send )
|
|
{
|
|
$message->sendPending();
|
|
}
|
|
else
|
|
{
|
|
/* Discard the message and any related changes */
|
|
$url = $message->item()->acpUrl();
|
|
$message->delete();
|
|
|
|
\IPS\Output::i()->redirect( $url );
|
|
}
|
|
|
|
if ( isset( \IPS\Request::i()->department ) and \IPS\Request::i()->department != -1 )
|
|
{
|
|
$newDepartment = Support\Department::load( \IPS\Request::i()->department );
|
|
if ( $message->item()->department != $newDepartment )
|
|
{
|
|
$message->item()->log( 'department', $message->item()->department, $newDepartment );
|
|
$message->item()->department = $newDepartment;
|
|
}
|
|
}
|
|
if ( isset( \IPS\Request::i()->status ) and \IPS\Request::i()->status != -1 )
|
|
{
|
|
$message->item()->status = Support\Status::load( \IPS\Request::i()->status );
|
|
}
|
|
if ( isset( \IPS\Request::i()->staff ) and \IPS\Request::i()->staff != -1 )
|
|
{
|
|
$newStaff = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
|
|
if ( $message->item()->staff != $newStaff )
|
|
{
|
|
if ( $newStaff )
|
|
{
|
|
$message->item()->log( 'staff', $message->item()->staff, $newStaff );
|
|
}
|
|
$message->item()->staff = $newStaff;
|
|
}
|
|
}
|
|
$message->item()->save();
|
|
|
|
\IPS\Output::i()->redirect( $message->item()->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/1', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Edit Title
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function editTitle()
|
|
{
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
|
|
$form = new \IPS\Helpers\Form;
|
|
$form->add( new \IPS\Helpers\Form\Text( 'support_title', $request->title, TRUE, array( 'maxLength' => 255 ) ) );
|
|
|
|
if ( $values = $form->values() )
|
|
{
|
|
$request->title = $values['support_title'];
|
|
$request->save();
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
|
|
\IPS\Output::i()->output = $form;
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/2', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Edit Custom Fields
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function cfields()
|
|
{
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$customFieldValues = $request->cfields;
|
|
|
|
$form = new \IPS\Helpers\Form;
|
|
foreach ( $request->department->customFields() as $field )
|
|
{
|
|
if ( $field->type === 'Editor' )
|
|
{
|
|
$field::$editorOptions = array_merge( $field::$editorOptions, array( 'attachIds' => array( $request->id, $field->id, 'fields' ) ) );
|
|
}
|
|
$helper = $field->buildHelper( isset( $customFieldValues[ $field->id ] ) ? $customFieldValues[ $field->id ] : NULL );
|
|
$form->add( $helper );
|
|
}
|
|
|
|
if ( $values = $form->values( TRUE ) )
|
|
{
|
|
$save = array();
|
|
foreach ( $values as $k => $v )
|
|
{
|
|
$save[ mb_substr( $k, 13 ) ] = $v;
|
|
}
|
|
$request->cfields = $save;
|
|
$request->save();
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
|
|
\IPS\Output::i()->output = $form;
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/3', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set Status
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function status()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
/* Init */
|
|
$return = array( 'note_status' => \IPS\Request::i()->status );
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$status = Support\Status::load( \IPS\Request::i()->status );
|
|
$oldStatus = $request->status;
|
|
$request->status = $status;
|
|
|
|
/* Assign it if we have to */
|
|
if ( $status->assign )
|
|
{
|
|
if ( $request->staff and $request->staff->member_id != \IPS\Member::loggedIn()->member_id )
|
|
{
|
|
$return['alert'] = \IPS\Member::loggedIn()->language()->addToStack( 'you_have_stolen_request', FALSE, array( 'sprintf' => array( $request->staff->name ) ) );
|
|
}
|
|
$request->staff = \IPS\Member::loggedIn();
|
|
$return['staff'] = array( 'id' => \IPS\Member::loggedIn()->member_id, 'name' => \IPS\Member::loggedIn()->name );
|
|
$return['note_assign_to'] = \IPS\Member::loggedIn()->member_id;
|
|
$return['staffBadge'] = \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( \IPS\Member::loggedIn()->language()->addToStack('you') ) ) );
|
|
}
|
|
/* Or set the previous status was "Working", release our assigning */
|
|
elseif ( $oldStatus->assign and $request->staff )
|
|
{
|
|
$request->staff = NULL;
|
|
$return['staff'] = array( 'id' => 0, 'name' => \IPS\Member::loggedIn()->language()->addToStack('unassigned') );
|
|
$return['note_assign_to'] = 0;
|
|
$return['staffBadge'] = '';
|
|
}
|
|
$request->save();
|
|
|
|
/* Log */
|
|
if ( $status->log )
|
|
{
|
|
$request->log( 'status', $oldStatus, $status );
|
|
}
|
|
|
|
/* Return */
|
|
$return['statusBadge'] = \IPS\Theme::i()->getTemplate('support')->status( $request->status );
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( $return );
|
|
}
|
|
else
|
|
{
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/4', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set Severity
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function severity()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$new = Support\Severity::load( \IPS\Request::i()->severity );
|
|
$request->log( 'severity', $request->severity, $new );
|
|
$request->severity = $new;
|
|
$request->save();
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
$return = array();
|
|
$return['severityBadge'] = $request->severity->color != '000' ? \IPS\Theme::i()->getTemplate('support')->severity( $request->severity ) : '';
|
|
\IPS\Output::i()->json( $return );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/5', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Control member's permission to set severities
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function noSev()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_block_sev' );
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$request->author()->cm_no_sev = \IPS\Request::i()->no_sev;
|
|
$request->author()->save();
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( array() );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/6', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Staff Lock
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function staffLock()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$request->staff_lock = \IPS\Request::i()->lock;
|
|
$request->save();
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( array( 'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ) ) );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/7', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set Department
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function department()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$new = Support\Department::load( \IPS\Request::i()->department );
|
|
$request->log( 'department', $request->department, $new );
|
|
$request->department = $new;
|
|
$request->save();
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
$stockActionOptions = array();
|
|
$stockActions = array( 0 => '' );
|
|
foreach ( \IPS\nexus\Support\StockAction::roots( NULL, NULL, "action_show_in='*' OR " . \IPS\Db::i()->findInSet( 'action_show_in', array( $request->department->id ) ) ) as $action )
|
|
{
|
|
$stockActions[ $action->id ] = $action->_title;
|
|
}
|
|
|
|
$purchaseWarning = NULL;
|
|
if ( $request->department->packages )
|
|
{
|
|
if ( !$request->purchase )
|
|
{
|
|
$purchaseWarning = 'purchaseWarningNone';
|
|
}
|
|
elseif ( !$request->purchase->active )
|
|
{
|
|
$purchaseWarning = 'purchaseWarningInactive';
|
|
}
|
|
|
|
if ( $purchaseWarning )
|
|
{
|
|
$purchaseWarning .= ( $request->department->require_package ? 'Required' : 'Optional' );
|
|
}
|
|
}
|
|
|
|
\IPS\Output::i()->json( array( 'department' => \IPS\Request::i()->department, 'note_department' => \IPS\Request::i()->department, 'stockActions' => $stockActions, 'purchaseWarning' => $purchaseWarning ) );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/8', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Set Staff
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function staff()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$new = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
|
|
$request->log( 'staff', $request->staff, $new );
|
|
$request->staff = $new;
|
|
$request->save();
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( array(
|
|
'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ),
|
|
'note_assign_to' => $request->staff ? $request->staff->member_id : 0,
|
|
'staffBadge' => $request->staff ? \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( $request->staff->name ) ) ) : ''
|
|
) );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/9', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Track
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function track()
|
|
{
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
|
|
if ( \IPS\Request::i()->track )
|
|
{
|
|
\IPS\Db::i()->insert( 'nexus_support_tracker', array(
|
|
'member_id' => \IPS\Member::loggedIn()->member_id,
|
|
'request_id' => $request->id,
|
|
'notify' => \IPS\Request::i()->notify
|
|
), TRUE );
|
|
}
|
|
else
|
|
{
|
|
\IPS\Db::i()->delete( 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $request->id ) );
|
|
}
|
|
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( array() );
|
|
}
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/A', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Associate
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function associate()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'purchases_view', 'nexus', 'customers' );
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
|
|
$form = new \IPS\Helpers\Form;
|
|
|
|
$parentContacts = \IPS\nexus\Customer::load( $request->author()->member_id )->parentContacts();
|
|
if ( \count( $parentContacts ) )
|
|
{
|
|
$form->class = 'ipsForm_vertical';
|
|
$options = array();
|
|
$toggles = array();
|
|
foreach ( $parentContacts as $contact )
|
|
{
|
|
$options[ $contact->main_id->member_id ] = $contact->main_id->cm_name;
|
|
$toggles[ $contact->main_id->member_id ] = array( 'associated_purchase_' . $contact->main_id->member_id );
|
|
}
|
|
$options[ $request->author()->member_id ] = $request->author()->name;
|
|
$toggles[ $request->author()->member_id ] = array( 'associated_purchase_' . $request->author()->member_id );
|
|
$form->add( new \IPS\Helpers\Form\Radio( 'support_account', $request->author()->member_id, TRUE, array( 'options' => $options, 'toggles' => $toggles, 'parse' => 'normal' ) ) );
|
|
foreach ( $options as $memberId => $memberName )
|
|
{
|
|
$field = new \IPS\Helpers\Form\Node( 'associated_purchase_' . $memberId, $memberId == $request->author()->member_id ? $request->purchase : NULL, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => \IPS\Member::load( $memberId ), 'zeroVal' => 'none' ), NULL, NULL, NULL, 'associated_purchase_' . $memberId );
|
|
$field->label = \IPS\Member::loggedIn()->language()->addToStack('associated_purchase');
|
|
$form->add( $field );
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$form->class = 'ipsForm_vertical ipsForm_noLabels';
|
|
$form->add( new \IPS\Helpers\Form\Node( 'associated_purchase', $request->purchase, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => $request->author(), 'zeroVal' => 'none' ) ) );
|
|
}
|
|
|
|
if ( $values = $form->values() )
|
|
{
|
|
if ( isset( $values['support_account'] ) )
|
|
{
|
|
if ( $values['support_account'] != $request->member )
|
|
{
|
|
\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_MEMBER ), array( 'reply_request=? AND reply_member=?', $request->id, $values['support_account'] ) );
|
|
\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_ALTCONTACT ), array( 'reply_request=? AND reply_member=?', $request->id, $request->member ) );
|
|
$request->member = $values['support_account'];
|
|
}
|
|
$request->log( 'purchase', $request->purchase, $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL );
|
|
$request->purchase = $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL;
|
|
}
|
|
else
|
|
{
|
|
$request->log( 'purchase', $request->purchase, $values['associated_purchase'] ?: NULL );
|
|
$request->purchase = $values['associated_purchase'] ?: NULL;
|
|
}
|
|
$request->save();
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
|
|
\IPS\Output::i()->output = $form->customTemplate( array( \IPS\Theme::i()->getTemplate( 'forms', 'core', 'front' ), 'popupTemplate' ) );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/B', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Merge
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function merge()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_merge' );
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
$request->mergeIn( array( Support\Request::loadAndCheckPerms( \IPS\Request::i()->merge ) ) ) ;
|
|
$request->log( 'merge', 0, 0 );
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/C', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Multimod
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function multimod()
|
|
{
|
|
/* CSRF check */
|
|
\IPS\Session::i()->csrfCheck();
|
|
|
|
/* Load request */
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
|
|
/* Are we going to leave any messages in the request? */
|
|
$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_request=? AND reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ), TRUE ) ) )->first();
|
|
if ( !$count )
|
|
{
|
|
\IPS\Output::i()->error( 'can_not_multimod_all', '1X208/H', 403, '' );
|
|
}
|
|
|
|
/* Splitting? */
|
|
if ( \IPS\Request::i()->modaction === 'split' )
|
|
{
|
|
/* Permission check */
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_split' );
|
|
|
|
/* Check we're not trying to split notes only */
|
|
$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) )->first();
|
|
if ( !$count )
|
|
{
|
|
\IPS\Output::i()->error( 'can_not_split_notes_only', '1S208/J', 403, '' );
|
|
}
|
|
|
|
/* Create form */
|
|
$url = $request->acpUrl()->setQueryString( array( 'do' => 'multimod', 'modaction' => 'split', 'multimod' => \IPS\Request::i()->multimod ) )->csrf();
|
|
$form = new \IPS\Helpers\Form( 'split_form', 'split', $url, array( 'data-controller' => 'nexus.admin.support.splitForm' ) );
|
|
$form->add( new \IPS\Helpers\Form\Text( 'support_title', sprintf( \IPS\Member::loggedIn()->language()->get( 'split_request_title' ), $request->title, $request->id ), TRUE ) );
|
|
$form->add( new \IPS\Helpers\Form\Node( 'support_department', $request->department, TRUE, array( 'class' => 'IPS\nexus\Support\Department', 'url' => $url ) ) );
|
|
$form->add( new \IPS\Helpers\Form\Node( 'r_status', $request->status, TRUE, array( 'class' => 'IPS\nexus\Support\Status', 'url' => $url ) ) );
|
|
$form->add( new \IPS\Helpers\Form\Node( 'support_severity', $request->severity, TRUE, array( 'class' => 'IPS\nexus\Support\Severity', 'url' => $url ) ) );
|
|
$form->add( new \IPS\Helpers\Form\Select( 'r_staff', $request->staff ? $request->staff->member_id : 0, FALSE, array( 'parse' => 'normal', 'options' => array( 0 => \IPS\Member::loggedIn()->language()->addToStack('unassigned') ) + \IPS\nexus\Support\Request::staff() ) ) );
|
|
|
|
if ( $values = $form->values() )
|
|
{
|
|
$newRequest = new \IPS\nexus\Support\Request;
|
|
$newRequest->title = $values['support_title'];
|
|
$newRequest->member = $request->member;
|
|
$newRequest->email = $request->email;
|
|
$newRequest->department = $values['support_department'];
|
|
if ( $request->purchase )
|
|
{
|
|
$newRequest->purchase = $request->purchase;
|
|
}
|
|
$newRequest->status = $values['r_status'];
|
|
$newRequest->severity = $values['support_severity'];
|
|
if ( $values['r_staff'] )
|
|
{
|
|
$newRequest->staff = \IPS\Member::load( $values['r_staff']);
|
|
}
|
|
$newRequest->cfields = $request->cfields;
|
|
$newRequest->notify = $request->notify;
|
|
$newRequest->save();
|
|
|
|
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
|
|
{
|
|
$comment->move( $newRequest );
|
|
}
|
|
|
|
$request->rebuildFirstAndLastCommentData();
|
|
$newRequest->rebuildFirstAndLastCommentData();
|
|
|
|
|
|
|
|
$request->log( 'split_away', $request, $newRequest );
|
|
$newRequest->log( 'split_new', $request, $newRequest );
|
|
|
|
if ( \IPS\Request::i()->isAjax() )
|
|
{
|
|
\IPS\Output::i()->json( array( 'oldUrl' => (string) $request->acpUrl(), 'newUrl' => (string) $newRequest->acpUrl() ) );
|
|
}
|
|
else
|
|
{
|
|
\IPS\Output::i()->redirect( $newRequest->acpUrl() );
|
|
}
|
|
}
|
|
|
|
\IPS\Output::i()->output = $form;
|
|
}
|
|
/* Or deleting? */
|
|
elseif ( \IPS\Request::i()->modaction === 'delete' )
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
|
|
|
|
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
|
|
{
|
|
$comment->delete();
|
|
}
|
|
|
|
$request->rebuildFirstAndLastCommentData();
|
|
|
|
\IPS\Output::i()->redirect( $request->acpUrl() );
|
|
}
|
|
else
|
|
{
|
|
\IPS\Output::i()->error( 'generic_error', '3X208/I', 403, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Delete
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function delete()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_delete' );
|
|
|
|
/* Make sure the user confirmed the deletion */
|
|
\IPS\Request::i()->confirmedDelete();
|
|
|
|
try
|
|
{
|
|
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
\IPS\Session::i()->log( 'acplogs__deleted_request', array( $request->id => FALSE ) );
|
|
$request->delete();
|
|
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( "app=nexus&module=support&controller=requests" ) );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/D', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Delete Reply
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function deleteReply()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
|
|
|
|
/* Make sure the user confirmed the deletion */
|
|
\IPS\Request::i()->confirmedDelete();
|
|
|
|
try
|
|
{
|
|
$reply = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
\IPS\Session::i()->log( 'acplogs__deleted_reply', array( $reply->id => FALSE ) );
|
|
$reply->delete();
|
|
\IPS\Output::i()->redirect( $reply->item()->acpUrl() );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/G', 404, '' );
|
|
}
|
|
}
|
|
|
|
/**
|
|
* View Feedback
|
|
*
|
|
* @return void
|
|
*/
|
|
protected function feedback()
|
|
{
|
|
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_ratings_feedback' );
|
|
|
|
try
|
|
{
|
|
$reply = \IPS\nexus\Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
|
|
}
|
|
catch ( \OutOfRangeException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/E', 404, '' );
|
|
}
|
|
|
|
$rating = NULL;
|
|
try
|
|
{
|
|
$rating = \IPS\Db::i()->select( '*', 'nexus_support_ratings', array( 'rating_reply=?', $reply->id ) )->first();
|
|
}
|
|
catch ( \UnderflowException $e )
|
|
{
|
|
\IPS\Output::i()->error( 'node_error', '2X208/F', 404, '' );
|
|
}
|
|
|
|
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->feedback( $rating );
|
|
}
|
|
|
|
/**
|
|
* Get default action
|
|
*
|
|
* @return string
|
|
*/
|
|
public static function defaultReplyAction()
|
|
{
|
|
$defaultAction = NULL;
|
|
try
|
|
{
|
|
$defaultAction = \IPS\Db::i()->select( 'action', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
|
|
}
|
|
catch ( \UnderflowException $e ) {}
|
|
|
|
if ( !$defaultAction )
|
|
{
|
|
$defaultAction = isset( \IPS\Request::i()->cookie['support_primary_action'] ) ? \IPS\Request::i()->cookie['support_primary_action'] : 'first';
|
|
}
|
|
return $defaultAction;
|
|
}
|
|
}
|