98 lines
3.7 KiB
PHP
98 lines
3.7 KiB
PHP
<?php
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/**
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* @brief supportAutoresolve Task
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* @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a>
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* @copyright (c) Invision Power Services, Inc.
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* @license https://www.invisioncommunity.com/legal/standards/
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* @package Invision Community
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* @subpackage Nexus
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* @since 25 Apr 2014
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*/
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namespace IPS\nexus\tasks;
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/* To prevent PHP errors (extending class does not exist) revealing path */
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if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
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{
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header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
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exit;
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}
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/**
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* supportAutoresolve Task
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*/
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class _supportAutoresolve extends \IPS\Task
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{
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/**
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* Execute
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*
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* If ran successfully, should return anything worth logging. Only log something
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* worth mentioning (don't log "task ran successfully"). Return NULL (actual NULL, not '' or 0) to not log (which will be most cases).
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* If an error occurs which means the task could not finish running, throw an \IPS\Task\Exception - do not log an error as a normal log.
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* Tasks should execute within the time of a normal HTTP request.
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*
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* @return mixed Message to log or NULL
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* @throws \IPS\Task\Exception
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*/
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public function execute()
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{
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if ( \IPS\Settings::i()->nexus_autoresolve_days AND \IPS\Settings::i()->nexus_autoresolve_status != '' )
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{
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/* Build where */
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$where = array();
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$where[] = array( \IPS\Db::i()->in( 'r_status', explode( ',', \IPS\Settings::i()->nexus_autoresolve_applicable ) ) );
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if ( \IPS\Settings::i()->nexus_autoresolve_departments !== '*' )
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{
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$where[] = array( \IPS\Db::i()->in( 'r_department', explode( ',', \IPS\Settings::i()->nexus_autoresolve_departments ) ) );
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}
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/* Resolve */
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$resolveWhere = array_merge( $where, array( array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->getTimestamp() ) ) );
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$resolvedStatus = \IPS\nexus\Support\Status::load( \IPS\Settings::i()->nexus_autoresolve_status );
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foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $resolveWhere ), 'IPS\nexus\Support\Request' ) as $request )
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{
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$oldStatus = $request->status;
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$request->status = $resolvedStatus;
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$request->save();
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$request->log( 'autoresolve', $oldStatus, $resolvedStatus, FALSE );
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}
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/* Warnings */
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if ( \IPS\Settings::i()->nexus_autoresolve_notify )
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{
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$warningWhere = array_merge( $where, array(
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array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->add( new \DateInterval( 'PT' . \IPS\Settings::i()->nexus_autoresolve_notify . 'H' ) )->getTimestamp() ),
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array( 'r_ar_notify=0' )
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) );
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foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $warningWhere ), 'IPS\nexus\Support\Request' ) as $request )
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{
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$email = \IPS\Email::buildFromTemplate( 'nexus', 'autoresolveWarning', array( $request, \IPS\DateTime::ts( $request->last_reply )->add( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->relative() ), \IPS\Email::TYPE_TRANSACTIONAL );
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$email->send( $request->email ?: $request->author() );
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$request->ar_notify = TRUE;
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$request->save();
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$request->log( 'autoresolve_warning', NULL, NULL, FALSE );
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}
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}
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}
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else
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{
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$this->enabled = FALSE;
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$this->save();
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}
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}
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/**
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* Cleanup
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*
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* If your task takes longer than 15 minutes to run, this method
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* will be called before execute(). Use it to clean up anything which
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* may not have been done
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*
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* @return void
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*/
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public function cleanup()
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{
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}
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} |