<?php
/**
 * @brief		Support Request Model
 * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
 * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
 * @license		http://www.invisionpower.com/legal/standards/
 * @package		IPS Social Suite
 * @subpackage	Nexus
 * @since		8 Apr 2014
 * @version		SVN_VERSION_NUMBER
 */

namespace IPS\nexus\Support;

/* To prevent PHP errors (extending class does not exist) revealing path */
if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
{
	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
	exit;
}

/**
 * Support Request Model
 */
class _Request extends \IPS\Content\Item implements \IPS\Content\ReadMarkers
{
	/**
	 * @brief	Multiton Store
	 */
	protected static $multitons;
	
	/**
	 * @brief	Application
	 */
	public static $application = 'nexus';
	
	/**
	 * @brief	Module
	 */
	public static $module = 'support';
	
	/**
	 * @brief	Database Table
	 */
	public static $databaseTable = 'nexus_support_requests';
	
	/**
	 * @brief	Database Prefix
	 */
	public static $databasePrefix = 'r_';
	
	/**
	 * @brief	Database Column Map
	 */
	public static $databaseColumnMap = array(
		'title'				=> 'title',
		'author'			=> 'member',
		'date'				=> 'started',
		'num_comments'		=> 'replies',
		'last_comment'		=> 'last_reply',
		'last_comment_by'	=> 'last_reply_by'
	);
	
	/**
	 * @brief	Title
	 */
	public static $title = 'support_request';
	
	/**
	 * @brief	Form language prefix
	 */
	public static $formLangPrefix = 'support_';
	
	/**
	 * @brief	Comment Class
	 */
	public static $commentClass = 'IPS\nexus\Support\Reply';
	
	/**
	 * @brief	[Content\Item]	First "comment" is part of the item?
	 */
	public static $firstCommentRequired = TRUE;

	/**
	 * @brief	Node Class
	 */
	public static $containerNodeClass = 'IPS\nexus\Support\Department';
	
	/* !Generic */
	
	/**
	 * Should posting this increment the poster's post count?
	 *
	 * @param	\IPS\Node\Model|NULL	$container	Container
	 * @return	void
	 */
	public static function incrementPostCount( \IPS\Node\Model $container = NULL )
	{
		return FALSE;
	}
	
	/**
	 * My Filters
	 *
	 * @param	array|null	$_filters	Filters (NULL to get from cookie)
	 * @return	array
	 */
	public static function myFilters( $_filters=null )
	{
		$myFilters = array();
		$myDepartmentIds = NULL;
		$myStatusIds = NULL;
		
		if ( $_filters === null and isset( \IPS\Request::i()->cookie['support_filters'] ) )
		{
			$_filters = json_decode( \IPS\Request::i()->cookie['support_filters'], TRUE );			
		}
		if ( $_filters !== null )
		{
			$myDepartmentIds = array_filter( $_filters['departments'] );
			$myStatusIds = array_filter( $_filters['statuses'] );
		}
		
		if ( !$myStatusIds )
		{
			$myStatusIds = iterator_to_array( \IPS\Db::i()->select( 'status_id', 'nexus_support_statuses', array( 'status_open=1' ) ) );
		}
		
		if ( !$myDepartmentIds )
		{
			$myDepartmentIds = iterator_to_array( \IPS\Db::i()->select( 'dpt_id', 'nexus_support_departments', "dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) ) );
		}
		
		$myFilters = \IPS\Db::i()->in( 'r_department', $myDepartmentIds ) . ' AND ' . \IPS\Db::i()->in( 'r_status', $myStatusIds );
		
		return array( 'whereClause' => $myFilters, 'departments' => $myDepartmentIds, 'statuses' => $myStatusIds );
	}
	
	/**
	 * Change Filters
	 *
	 * @param	array	$currentFilters	The current filters
	 * @param	int		$id				The ID to set/unset
	 * @return	array
	 */
	public static function changeFilters( $currentFilters, $id )
	{
		$index = array_search( $id, $currentFilters );
		if ( $index === FALSE )
		{
			$currentFilters[] = $id;
		}
		else
		{
			unset( $currentFilters[ $index ] );
		}
		return $currentFilters;
	}
	
	/**
	 * Support Desk Staff
	 *
	 * @return	array
	 */
	public static function staff()
	{
		$return = array();
		foreach ( \IPS\Db::i()->select( '*', 'core_admin_permission_rows' ) as $row )
		{
			if ( $row['row_id_type'] === 'group' )
			{
				foreach ( \IPS\Db::i()->select( '*', 'core_members', array( 'member_group_id=? OR ' . \IPS\Db::i()->findInSet( 'mgroup_others', array( $row['row_id'] ) ), $row['row_id'] ) ) as $member )
				{
					$return[ $member['member_id'] ] = $member['name'];
				}
			}
			else
			{
				$return[ $row['row_id'] ] = \IPS\Member::load( $row['row_id'] )->name;
			}
		}

		asort( $return );
		return $return;
	}
	
	/**
	 * Table
	 *
	 * 
	 * @return	\IPS\Helpers\Table\Db
	 */
	public static function table( \IPS\Http\Url $url, $where )
	{
		$table = new \IPS\Helpers\Table\Db( 'nexus_support_requests', $url, $where );
		$table->joins = array(
			array(
				'select'	=> 'sev_position',
				'from'		=> 'nexus_support_severities',
				'where'		=> 'sev_id=r_severity'
			),
			array(
				'select'	=> 'dpt_position, dpt_staff',
				'from'		=> 'nexus_support_departments',
				'where'		=> 'dpt_id=r_department'
			),
			array(
				'select'	=> 'status_position',
				'from'		=> 'nexus_support_statuses',
				'where'		=> 'status_id=r_status'
			),
			array(
				'select'	=> 'request_id',
				'from'		=> 'nexus_support_tracker',
				'where'		=> array( 'request_id=r_id AND member_id=?', \IPS\Member::loggedIn()->member_id )
			)
		);
		$table->include = array( 'r_id', 'r_title', 'sev_position', 'dpt_position', 'r_member', 'r_replies', 'r_started', 'r_staff', 'r_last_new_reply', 'r_last_reply_by', 'r_last_reply', 'r_last_staff_reply', 'status_position' );
		$table->keyField = 'r_id';
		$table->extra = array();
		$highlightCutoff = NULL;
		if ( \IPS\Settings::i()->support_old_number )
		{
			$table->include[] = '_highlight';
			$highlightCutoff = \IPS\DateTime::create()->sub( new \DateInterval( 'PT' . \IPS\Settings::i()->support_old_number . 'M' ) )->getTimestamp();
			
		}
		$table->sortBy = $table->sortBy ? "sev_position asc, {$table->sortBy}" : 'sev_position asc, r_last_new_reply';
		$table->sortDirection = $table->sortDirection ?: 'asc';
		$table->parsers = array(
			'r_title'	=> function( $val, $row ) use ( $table )
			{
				$filter = NULL;
				$sort = NULL;
				if ( !isset( \IPS\Request::i()->member ) and !isset( \IPS\Request::i()->quicksearch ) and !isset( \IPS\Request::i()->advanced_search_submitted ) )
				{
					$filter = $table->filter;
					$sort = $table->sortBy . ' ' . $table->sortDirection;
				}

				return \IPS\Theme::i()->getTemplate('support')->link( \IPS\nexus\Support\Request::load( $row['r_id'] ), $row['request_id'], $filter, $sort );
			},
			'sev_position'=> function( $val, $row )
			{
				return \IPS\Theme::i()->getTemplate('support')->severity( \IPS\nexus\Support\Severity::load( $row['r_severity'] ) );
			},
			'dpt_position'=> function( $val, $row )
			{
				return \IPS\Theme::i()->getTemplate('support')->department( \IPS\nexus\Support\Department::load( $row['r_department'] ) );
			},
			'r_member'	=> function( $val, $row )
			{
				if ( $val )
				{
					return \IPS\Theme::i()->getTemplate('global')->userLink( \IPS\Member::load( $val ) );
				}
				else
				{
					return htmlspecialchars( $row['r_email'], \IPS\HTMLENTITIES, 'UTF-8', FALSE );
				}
			},
			'r_last_reply_by'	=> function( $val, $row )
			{
				return \IPS\Theme::i()->getTemplate('global')->userLink( \IPS\Member::load( $val ) );
			},
			'r_replies'	=> function( $val )
			{
				return --$val;
			},
			'r_started'	=> function( $val )
			{
				/* Use formatInterval to show an elapsed time here rather than a simple date */
				return \IPS\DateTime::formatInterval( \IPS\DateTime::ts( $val )->diff( new \IPS\DateTime ), 2 );
			},
			'r_staff' => function ( $val )
			{
				if ( $val )
				{
					return \IPS\Member::load( $val )->name;
				}
			},
			'r_last_new_reply'	=> function( $val )
			{
				return \IPS\DateTime::ts( $val )->relative();
			},
			'r_last_reply'	=> function( $val )
			{
				return \IPS\DateTime::ts( $val )->relative();
			},
			'r_last_staff_reply'	=> function( $val )
			{
				return $val ? \IPS\DateTime::ts( $val )->relative() : \IPS\Member::loggedIn()->language()->addToStack('never');
			},
			'status_position'		=> function( $val, $row )
			{
				return \IPS\Theme::i()->getTemplate('support')->status( \IPS\nexus\Support\Status::load( $row['r_status'] ) );
			},
			'_highlight'	=> function( $val, $row ) use ( $table, $highlightCutoff )
			{
				if ( $row[ \IPS\Settings::i()->support_old_stat ] < $highlightCutoff )
				{
					$table->extra[] = $row['r_id'];
				}
			}
		);
		
		return $table;
	}
		
	/* !Getters/Setters */
	
	/**
	 * Set Default Values
	 *
	 * @return	void
	 */
	public function setDefaultValues()
	{
		$emailKey = '';
		for ( $i = 0; $i < 3; $i++ )
		{
			do
			{
				$num   = mt_rand( 48, 122 );
			}
			while ( in_array( $num, array( 58, 59, 60, 61, 62, 63, 64, 91, 92, 93, 94, 95, 96 ) ) );
			
			$emailKey .= chr( $num );
		}
		
		$this->email_key = $emailKey;
		$this->last_new_reply = time();
		$this->staff = NULL;
		$this->purchase = NULL;
	}
		
	/**
	 * Get department
	 *
	 * @return	\IPS\nexus\Support\Department
	 */
	public function get_department()
	{
		return Department::load( $this->_data['department'] );
	}
	
	/**
	 * Set department
	 *
	 * @param	\IPS\nexus\Support\Department
	 * @return	void
	 */
	public function set_department( Department $department )
	{
		$this->_data['department'] = $department->id;
	}
		
	/**
	 * Get purchase
	 *
	 * @return	\IPS\nexus\Purchase
	 */
	public function get_purchase()
	{
		try
		{
			return $this->_data['purchase'] ? \IPS\nexus\Purchase::load( $this->_data['purchase'] ) : NULL;
		}
		catch ( \OutOfRangeException $e )
		{
			return NULL;
		}
	}
	
	/**
	 * Set purchase
	 *
	 * @param	\IPS\nexus\Purchase
	 * @return	void
	 */
	public function set_purchase( \IPS\nexus\Purchase $purchase = NULL )
	{
		$this->_data['purchase'] = $purchase ? $purchase->id : 0;
	}
	
	/**
	 * Get status
	 *
	 * @return	\IPS\nexus\Support\Status
	 */
	public function get_status()
	{
		return Status::load( $this->_data['status'] );
	}
	
	/**
	 * Set purchase
	 *
	 * @param	\IPS\nexus\Support\Status
	 * @return	void
	 */
	public function set_status( Status $status )
	{
		$this->_data['status'] = $status->id;
	}
	
	/**
	 * Get severity
	 *
	 * @return	\IPS\nexus\Support\Severity
	 */
	public function get_severity()
	{
		return Severity::load( $this->_data['severity'] );
	}
	
	/**
	 * Set severity
	 *
	 * @param	\IPS\nexus\Support\Severity
	 * @return	void
	 */
	public function set_severity( Severity $severity )
	{
		$this->_data['severity'] = $severity->id;
	}
	
	/**
	 * Set last reply by
	 *
	 * @param	int	$lastReplyBy
	 * @return	void
	 */
	public function set_last_reply_by( $lastReplyBy )
	{
		if ( array_key_exists( $lastReplyBy, static::staff() ) )
		{
			$this->_data['last_staff_reply'] = time();
			\IPS\Db::i()->update( 'nexus_support_views', array( 'view_reply' => time() ), array( 'view_rid=? AND view_member=?', $this->id, $lastReplyBy ) );
		}
		elseif ( !isset( $this->_data['last_reply_by'] ) or $lastReplyBy != $this->_data['last_reply_by'] )
		{
			$this->_data['last_new_reply'] = time();
		}
		
		$this->_data['last_reply_by'] = $lastReplyBy;
	}
	
	/**
	 * Get staff
	 *
	 * @return	\IPS\Member|NULL
	 */
	public function get_staff()
	{
		return $this->_data['staff'] ? \IPS\Member::load( $this->_data['staff'] ) : NULL;
	}

	/**
	 * Set staff
	 *
	 * @param	\IPS\Member|NULL	$member	The staff member to assign to
	 * @return	void
	 */
	public function set_staff( \IPS\Member $member = NULL )
	{
		$this->_data['staff'] = $member ? $member->member_id : 0;
	}
	
	/**
	 * Get notify
	 *
	 * @return	array
	 */
	public function get_notify()
	{
		return isset( $this->_data['notify'] ) ? json_decode( $this->_data['notify'], TRUE ) : array();
	}

	/**
	 * Set notify
	 *
	 * @param	array	$notify	Notify data
	 * @return	void
	 */
	public function set_notify( array $notify )
	{
		$this->_data['notify'] = json_encode( $notify );
	}
	
	/**
	 * Get custom fields
	 *
	 * @return	array
	 */
	public function get_cfields()
	{
		return $this->_data['cfields'] ? json_decode( $this->_data['cfields'], TRUE ) : array();
	}

	/**
	 * Set custom fields
	 *
	 * @param	array	$values	Values
	 * @return	void
	 */
	public function set_cfields( array $values )
	{
		$this->_data['cfields'] = json_encode( $values );
	}
	
	/**
	 * Get PPI invoice
	 *
	 * @return	\IPS\nexus\Invoice|NULL
	 */
	public function get_ppi_invoice()
	{
		return $this->_data['ppi_invoice'] ? \IPS\nexus\Invoice::load( $this->_data['ppi_invoice'] ) : NULL;
	}
	
	/**
	 * Set PPI invoice
	 *
	 * @param	\IPS\nexus\Invoice|NULL
	 * @return	void
	 */
	public function set_ppi_invoice( \IPS\nexus\Invoice $invoice = NULL )
	{
		$this->_data['ppi_invoice'] = $invoice ? $invoice->id : NULL;
	}
	
	/* !Forms */
		
	/**
	 * Get elements for add/edit form
	 *
	 * @param	\IPS\Content\Item|NULL	$item		The current item if editing or NULL if creating
	 * @param	\IPS\Node\Model|NULL	$container	Container (e.g. forum), if appropriate
	 * @return	array
	 */
	public static function formElements( $item=NULL, \IPS\Node\Model $container=NULL )
	{
		/* Account */
		if ( isset( \IPS\Request::i()->account ) and ( \IPS\Request::i()->account == \IPS\nexus\Customer::loggedIn()->member_id or array_key_exists( \IPS\Request::i()->account, iterator_to_array( \IPS\nexus\Customer::loggedIn()->parentContacts( array( 'support=1' ) ) ) ) ) )
		{
			$account = \IPS\nexus\Customer::load( \IPS\Request::i()->account );
			$purchaseWhere = array( array( 'ps_member=?', $account->member_id ) );
		}
		else
		{
			$account = \IPS\nexus\Customer::loggedIn();
			$purchaseWhere = array();
			foreach ( $account->parentContacts() as $contact )
			{
				foreach ( $contact->purchaseIds() as $id )
				{
					$purchaseWhere[] = "ps_id={$id}";
				}
			}
			if ( count( $purchaseWhere ) )
			{
				$purchaseWhere = array( array( "ps_member={$account->member_id} OR ( " . implode( ' OR ', $purchaseWhere ) . ' )' ) );
			}
			else
			{
				$purchaseWhere = array( array( 'ps_member=?', $account->member_id ) );
			}
		}
						
		/* Basic elements */
		$return = parent::formElements( $item, $container );
		$content = $return['content'];
		unset( $return['content'] );
		unset( $return['container'] );
		
		/* Init */
		$availableDepartments = array();
		$doNotShowPurchasesForDepartments = array();
		foreach ( Department::roots( NULL, NULL, 'dpt_open=1' ) as $department )
		{
			if ( !\IPS\nexus\Customer::loggedIn()->member_id or !count( \IPS\Db::i()->select( '*', 'nexus_purchases', array_merge( $purchaseWhere, array( array( 'ps_app=? AND ps_type=?', 'nexus', 'package' ) ), array( \IPS\Db::i()->in( 'ps_item_id', explode( ',', $department->packages ) ) ) ) ) ) )
			{
				if ( $department->require_package )
				{
					continue;
				}
				else
				{
					$doNotShowPurchasesForDepartments[] = $department->id;
				}
			}
			
			$availableDepartments[ $department->id ] = $department;
		}
		if ( !count( $availableDepartments ) )
		{
			\IPS\Output::i()->error( \IPS\nexus\Customer::loggedIn()->member_id ? 'no_module_permission' : 'no_module_permission_guest', '1X248/1', 403, '' );
		}
		$departmentToggles = array();
		
		/* What custom fields need to be triggered by departments? */
		$customFields = \IPS\nexus\Support\CustomField::roots( NULL, NULL, "sf_departments='*' OR " . \IPS\Db::i()->findInSet( 'sf_departments', array_keys( $availableDepartments ) ) );
		foreach ( $customFields as $field )
		{
			if ( $field->departments and $field->departments !== '*' )
			{
				foreach ( explode( ',', $field->departments ) as $departmentId )
				{
					if ( !isset( $departmentToggles[ $departmentId ] ) )
					{
						$departmentToggles[ $departmentId ] = array();
					}
					$departmentToggles[ $departmentId ][] = "nexus_cfield_{$field->id}";
				}
			}
		}
		
		/* What purchase fields need to be triggered by departments? */
		$departments = array();
		$purchaseFields = array();
		$ppiDepartments = array();
		foreach ( $availableDepartments as $department )
		{
			$departments[ $department->id ] = $department->_title;
			
			if ( !isset( $departmentToggles[ $department->id ] ) )
			{
				$departmentToggles[ $department->id ] = array();
			}
			$departmentToggles[ $department->id ][] = "department_message_{$department->id}";
			
			if ( $department->ppiCost() and !\IPS\Db::i()->select( 'COUNT(*)', 'nexus_purchases', array( 'ps_app=? AND ps_type=? AND ps_item_id=? AND ps_member=?', 'nexus', 'ppi', $department->id, \IPS\Member::loggedIn()->member_id ) )->first() )
			{
				$content->required = FALSE;
				if ( $content->error === 'form_required' )
				{
					$content->error = NULL;
				}
				$ppiDepartments[] = $department->id;
			}
			else
			{
				$departmentToggles[ $department->id ][] = static::$formLangPrefix . 'content_editor';
				if ( $department->packages and !in_array( $department->id, $doNotShowPurchasesForDepartments ) )
				{
					$allowedPackageIds = explode( ',', $department->packages );
					$allowedPackages = $department->serializedPackageIds();		
					$departmentToggles[ $department->id ][] = 'support_purchase_' . $allowedPackages;		
					if ( !isset( $purchaseFields[ $allowedPackages ] ) )
					{				
						$field = new \IPS\Helpers\Form\Node(
							'support_purchase_' . $allowedPackages,
							isset( \IPS\Request::i()->purchase ) ? \IPS\Request::i()->purchase : NULL,
							$department->require_package ? NULL : FALSE,
							array(
								'class'				=> 'IPS\nexus\Purchase',
								'where'				=> $purchaseWhere,
								'permissionCheck'	=> function( $node ) use ( $allowedPackageIds )
								{
									return $node->active and $node->app === 'nexus' and $node->type === 'package' and in_array( $node->item_id, $allowedPackageIds );
								}
							),
							$department->require_package ? function( $val ) use ( $allowedPackages, $departmentToggles )
							{								
								if ( !$val and in_array( 'support_purchase_' . $allowedPackages, $departmentToggles[ \IPS\Request::i()->support_department ] ) )
								{
									throw new \DomainException('support_purchase_required');
								}
							} : NULL,
							NULL,
							NULL,
							'support_purchase_' . $allowedPackages
						);
						$field->label = \IPS\Member::loggedIn()->language()->addToStack('support_purchase');
						$purchaseFields[ $allowedPackages ] = $field;
					}					
				}
			}
		}
				
		/* Do severities need to be triggered by departments? */
		$defaultSeverityId = Severity::load( TRUE, 'sev_default' )->id;
		$severityFields = array();
		foreach ( $availableDepartments as $department )
		{
			if ( count( $department->availableSeverities() ) > 1 )
			{
				$serialized = "severity_{$department->serializedSeverityIds()}";
				
				if ( !isset( $severityFields[ $serialized ] ) )
				{
					$options = array();
					foreach ( $department->availableSeverities() as $severity )
					{
						$options[ $severity->id ] = "nexus_severity_{$severity->id}";
					}
					
					$field = new \IPS\Helpers\Form\Radio( 'support_severity_' . $serialized, in_array( $defaultSeverityId, array_keys( $options ) ) ? $defaultSeverityId : NULL, FALSE, array( 'options' => $options ), NULL, NULL, NULL, 'support_severity_' . $serialized );
					$field->label = \IPS\Member::loggedIn()->language()->addToStack('support_severity');
					$severityFields[ $serialized ] = $field;
				}
				
				if ( !isset( $departmentToggles[ $department->id ] ) )
				{
					$departmentToggles[ $department->id ] = array();
				}
				$departmentToggles[ $department->id ][] = 'support_severity_' . $serialized;
			}
		}
				
		/* Add department */
		$return['department'] = new \IPS\Helpers\Form\Select( 'support_department', isset( \IPS\Request::i()->department ) ? \IPS\Request::i()->department : NULL, TRUE, array( 'options' => $departments, 'toggles' => $departmentToggles ) );
		foreach ( $availableDepartments as $department )
		{
			if ( \IPS\Member::loggedIn()->language()->checkKeyExists("nexus_department_{$department->id}_desc") )
			{
				$return[ "department_message_{$department->id}" ] = \IPS\Member::loggedIn()->language()->addToStack("nexus_department_{$department->id}_desc");
			}
		}
		
		/* Severity */
		$return = array_merge( $return, $severityFields );
		
		/* Purchase */
		$return = array_merge( $return, $purchaseFields );
		
		/* Custom Fields */
		foreach ( $customFields as $field )
		{
			$validation = NULL;
			if ( $field->required )
			{
				$validation = function( $val ) use ( $field, $departmentToggles ) {
					if ( $val === '' and ( !isset( \IPS\Request::i()->support_department ) or in_array( "nexus_cfield_{$field->id}", $departmentToggles[ \IPS\Request::i()->support_department ] ) ) )
					{
						throw new \DomainException('form_required');
					}
				};
			}
			
			$return[] = $field->buildHelper( NULL, $validation );
		}
				
		/* Return */
		$return['content'] = $content;
		return $return;
	}
		
	/**
	 * Process create/edit form
	 *
	 * @param	array				$values	Values from form
	 * @return	void
	 */
	public function processForm( $values )
	{
		parent::processForm( $values );
				
		/* Pay-Per-Incident? */
		$department = Department::load( $values['support_department'] );
		if ( $ppiCost = $department->ppiCost() )
		{
			try
			{
				$purchase = \IPS\nexus\Purchase::constructFromData( \IPS\Db::i()->select( '*', 'nexus_purchases', array( 'ps_app=? AND ps_type=? AND ps_item_id=?', 'nexus', 'ppi', $department->id ) )->first() );				
				$this->ppi_invoice = $purchase->original_invoice;
				$purchase->delete();
			}
			catch ( \UnderflowException $e )
			{
				$invoice = new \IPS\nexus\Invoice;
				$invoice->member = \IPS\nexus\Customer::loggedIn();
				$invoice->return_uri = "app=nexus&module=support&controller=home&do=create&department={$department->id}&title=" . urlencode( $values['support_title'] );
	
				$item = new \IPS\nexus\extensions\nexus\Item\SupportCharge( \IPS\Member::loggedIn()->language()->get( 'nexus_department_' . $department->_id ), $ppiCost );
				$item->id = $department->id;
				if ( $department->ppi_tax )
				{
					try
					{
						$item->tax = \IPS\nexus\Tax::load( $department->ppi_tax );
					}
					catch ( \OutOfRangeException $e ) {}
				}
				$invoice->addItem( $item );
				
				$invoice->save();
				\IPS\Output::i()->redirect( $invoice->checkoutUrl() );
			}
		}
		$this->department = $department;
		
		/* Purchase */
		if ( $department->packages and isset( $values[ 'support_purchase_' . $department->serializedPackageIds() ] ) )
		{
			$purchase = $values[ 'support_purchase_' . $department->serializedPackageIds() ];
			if ( $purchase )
			{
				$this->purchase = $values[ 'support_purchase_' . $department->serializedPackageIds() ];
			}
		}
		
		/* Account */
		if ( isset( \IPS\Request::i()->account ) and ( \IPS\Request::i()->account == \IPS\nexus\Customer::loggedIn()->member_id or array_key_exists( \IPS\Request::i()->account, iterator_to_array( \IPS\nexus\Customer::loggedIn()->parentContacts( array( 'support=1' ) ) ) ) ) )
		{
			$this->member = \IPS\nexus\Customer::load( \IPS\Request::i()->account )->member_id;
		}
		elseif ( $this->purchase )
		{
			$this->member = $this->purchase->member->member_id;
		}
		
		/* Status */
		if ( !isset( $values['support_status'] ) )
		{
			$this->status = Status::load( TRUE, 'status_default_member' );
		}
		
		/* Selected Severity */
		$defaultSeverity = Severity::load( TRUE, 'sev_default' );
		if ( isset( $values[ 'support_severity_' . $department->serializedSeverityIds() ] ) )
		{
			$this->severity = Severity::load( $values[ 'support_severity_' . $department->serializedSeverityIds() ] );
		}
		else
		{
			$availableSeverities = $department->availableSeverities();			
			if ( count( $availableSeverities ) === 1 )
			{
				$this->severity = array_pop( $availableSeverities );
			}
			else
			{
				$this->severity = $defaultSeverity;
			}
		}
				
		/* Purchase sets its own severity? */
		if ( $this->severity->id === $defaultSeverity->id and $this->purchase )
		{
			if ( $overrideSeverity = $this->purchase->supportSeverity() )
			{
				$this->severity = $overrideSeverity;
			}
			elseif ( $parent = $this->purchase->parent() and $overrideSeverity = $parent->supportSeverity() )
			{
				$this->severity = $overrideSeverity;
			}
			else
			{
				foreach ( $this->purchase->children() as $childPurchase )
				{
					if ( $overrideSeverity = $childPurchase->supportSeverity() )
					{
						$this->severity = $overrideSeverity;
						break;
					}
				}
			}
		}
		
		/* Custom Fields */
		$customFieldObjects = CustomField::roots();
		$cfields = array();
		foreach ( $values as $k => $v )
		{
			if ( mb_substr( $k, 0, 13 ) === 'nexus_cfield_' )
			{
				$k = mb_substr( $k, 13 );
				$class = $customFieldObjects[ $k ]->buildHelper();
				$cfields[ $k ] = $class::stringValue( $v );
			}
		}
		$this->cfields = $cfields;
	}
	
	/**
	 * Process created object AFTER the object has been created
	 *
	 * @param	\IPS\Content\Comment|NULL	$comment	The first comment
	 * @param	array						$values		Values from form
	 * @return	void
	 */
	public function processAfterCreate( $comment, $values )
	{
		if ( $this->member )
		{
			$data = array( 'id' => $this->id, 'title' => $this->title );
			if ( $comment->type === Reply::REPLY_STAFF )
			{
				$data['type'] = 'staff';
			}
			elseif ( $comment->type === Reply::REPLY_EMAIL )
			{
				$data['type'] = 'email';
			}
			
			\IPS\nexus\Customer::load( $this->member )->log( 'support', $data );
		}

		parent::processAfterCreate( $comment, $values );

		$this->sendNotifications();
	}
	
	/**
	 * Set buttons
	 *
	 * @param	\IPS\Helpers\Form	$form	The form
	 * @param	string				$key	'note' or 'reply'
	 * @return	void
	 */
	protected function _staffFormButtons( \IPS\Helpers\Form $form, $key )
	{
		if ( isset( \IPS\Request::i()->sort ) )
		{
			$form->hiddenValues['sort'] = \IPS\Request::i()->sort;
			$form->hiddenValues['filter'] = \IPS\Request::i()->filter;
			
			$form->addButton( $key . '_and_return_to_list', 'submit', NULL, 'ipsButton ipsButton_alternate', array( 'name' => 'goto', 'value' => 'list' ) );
			
			if ( $next = $this->nextPrevious( \IPS\Request::i()->sort, \IPS\Request::i()->filter ) )
			{
				$form->addButton( $key . '_and_go_to_next', 'submit', NULL, 'ipsButton ipsButton_alternate', array( 'name' => 'goto', 'value' => 'next' ) );
			}
		}
		else
		{
			$form->addButton( $key . '_and_go_to_list', 'submit', NULL, 'ipsButton ipsButton_alternate', array( 'name' => 'goto', 'value' => 'list' ) );
		}
	}
	
	/**
	 * Redirect after submission
	 *
	 * @param	bool	$pending	If the submitted comment is pending
	 * @return	void
	 */
	protected function _staffFormRedirect( $pending=FALSE )
	{
		if ( !$pending and isset( \IPS\Request::i()->goto ) )
		{
			switch ( \IPS\Request::i()->goto )
			{
				case 'next':
					if ( $next = $this->nextPrevious( \IPS\Request::i()->sort, \IPS\Request::i()->filter ) )
					{
						\IPS\Output::i()->redirect( $next->acpUrl()->setQueryString( array( 'sort' => \IPS\Request::i()->sort, 'filter' => \IPS\Request::i()->filter ) ) );
					}
				break;
				
				case 'list':
					$listUrl = \IPS\Http\Url::internal("app=nexus&module=support&controller=requests");
					if ( isset( \IPS\Request::i()->sort ) )
					{
						preg_match( '/^(([a-z_]+(, )?)+)( ((a|de)sc))?$/i', trim( \IPS\Request::i()->sort ), $matches );
						if ( isset( $matches[1] ) )
						{
							$listUrl = $listUrl->setQueryString( 'sortby', $matches[1] );
						}
						if ( isset( $matches[5] ) )
						{
							$listUrl = $listUrl->setQueryString( 'sortdirection', $matches[5] );
						}
					}
					if ( isset( \IPS\Request::i()->filter ) )
					{
						$listUrl = $listUrl->setQueryString( 'filter', \IPS\Request::i()->filter );
					}
					\IPS\Output::i()->redirect( $listUrl );
				break;
			}
		}
		
		$lastPageUrl = $this->acpUrl();
		$order = isset( \IPS\Request::i()->order ) ? \IPS\Request::i()->order : ( isset( \IPS\Request::i()->cookie['support_order'] ) ? \IPS\Request::i()->cookie['support_order'] : 'desc' );
		if ( $order === 'asc' )
		{
			$lastPageUrl = $lastPageUrl->setQueryString( 'page', $this->commentPageCount() );
		}
		if ( $pending )
		{
			$lastPageUrl = $lastPageUrl->setQueryString( 'pending', 1 );
		}

		\IPS\Output::i()->redirect( $lastPageUrl );
	}
	
	/**
	 * Add Note Form
	 *
	 * @return	\IPS\Helpers\Form
	 */
	public function noteForm()
	{
		$form = new \IPS\Helpers\Form( 'note', 'add_note' );
		$form->class = 'ipsForm_vertical';
		$form->add( new \IPS\Helpers\Form\Editor( 'note', NULL, TRUE, array( 'app' => 'nexus', 'key' => 'Support', 'minimize' => 'support__note_placeholder', 'autoSaveKey' => md5( "req{$this->id}-note" ) ) ) );
		$form->add( new \IPS\Helpers\Form\Select( 'department', $this->department->id, FALSE, array( 'options' => \IPS\nexus\Support\Department::rootsAsArray() ), NULL, NULL, NULL, 'staffNoteDepartment' ) );
		$form->add( new \IPS\Helpers\Form\Select( 'status', $this->status->id, FALSE, array( 'options' => \IPS\nexus\Support\Status::rootsAsArray() ), NULL, NULL, NULL, 'staffNoteStatus' ) );
		$form->add( new \IPS\Helpers\Form\Select( 'assign_to', $this->staff ? $this->staff->member_id : 0, FALSE, array( 'options' => array_merge( array( 0 => 'unassigned' ), static::staff() ) ), NULL, NULL, NULL, 'staffNoteAssign' ) );

		/* Buttons */
		$this->_staffFormButtons( $form, 'note' );
		
		/* Handle submissions */
		if ( $values = $form->values() )
		{
			$message = new Reply;
			$message->request = $this->id;
			$message->member = \IPS\Member::loggedIn()->member_id;
			$message->type = Reply::REPLY_HIDDEN;
			$message->post = $values['note'];
			$message->hidden = TRUE;
			$message->date = time();
			$message->ip_address = \IPS\Request::i()->ipAddress();
			$message->save();
			
			\IPS\File::claimAttachments( 'reply-nexus/support-' . $this->id, $this->id, $message->id );
			
			/* Update the request */
			$this->department = Department::load( $values['department'] );
			$this->status = Status::load( $values['status'] );
			$this->staff = $values['assign_to'] ? \IPS\Member::load( $values['assign_to'] ) : NULL;
			$this->save();

			$message->sendNotifications();

			/* Redirect */
			$this->_staffFormRedirect();
		}
		return $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'support', 'nexus' ) ), 'noteForm' ), $this );
	}
	
	/**
	 * Staff Reply Form
	 *
	 * @return	\IPS\Helpers\Form
	 */
	public function staffReplyForm()
	{	
		/* Init */
		$form = new \IPS\Helpers\Form( 'reply', 'reply' );
		$form->attributes = array( 'data-controller' => 'nexus.admin.support.staffreply' );
		$lastReply = $this->comments( 1, 0, 'date', 'desc' );
		$lastReplyId = $lastReply->id;
		$form->hiddenValues['latestReply'] = $lastReplyId;
				
		/* Stock Actions */
		$stockActions = array( 0 => '' );
		foreach ( \IPS\nexus\Support\StockAction::roots( NULL, NULL, "action_show_in='*' OR " . \IPS\Db::i()->findInSet( 'action_show_in', array( $this->department->id ) ) ) as $action )
		{
			$stockActions[ $action->id ] = $action->_title;
		}
		
		/* To/Cc/Bcc */
		$defaultRecipients = $this->getDefaultRecipients();
		$form->add( new \IPS\Helpers\Form\Email( 'to', $defaultRecipients['to'], FALSE, array( 'disabled' => TRUE ) ) );
		$form->add( new \IPS\Helpers\Form\Text( 'cc', $defaultRecipients['cc'], FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ) ) );
		$form->add( new \IPS\Helpers\Form\Text( 'bcc', $defaultRecipients['bcc'], FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ) ) );
		
		/* Attributes */
		if ( count( \IPS\nexus\Support\StockAction::roots() ) )
		{
			$form->add( new \IPS\Helpers\Form\Select( 'stock_action', NULL, FALSE, array( 'options' => $stockActions ), NULL, NULL, NULL, 'stock_action' ) );
		}
		$form->add( new \IPS\Helpers\Form\Editor( 'message', NULL, TRUE, array( 'app' => 'nexus', 'key' => 'Support', 'minimize' => 'support__comment_placeholder', 'autoSaveKey' => md5( "req{$this->id}-reply" ) ) ) );
		$form->add( new \IPS\Helpers\Form\Select( 'department', $this->department->id, FALSE, array( 'options' => \IPS\nexus\Support\Department::rootsAsArray() ), NULL, NULL, NULL, 'staffReplyDepartment' ) );
		$form->add( new \IPS\Helpers\Form\Select( 'status', \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id, FALSE, array( 'options' => \IPS\nexus\Support\Status::rootsAsArray() ), NULL, NULL, NULL, 'staffReplyStatus' ) );
		$form->add( new \IPS\Helpers\Form\Select( 'assign_to', $this->staff_lock ? ( $this->staff ? $this->staff->member_id : 0 ) : 0, FALSE, array( 'options' =>  array( 0 => 'unassigned' ) + static::staff() ), NULL, NULL, NULL, 'staffReplyAssign' ) );
		
		/* Buttons */
		$this->_staffFormButtons( $form, 'reply' );
		
		/* Handle Submissions */
		if ( $values = $form->values() )
		{
			/* Update notify */
			$notify = $this->notify;
			foreach ( $values['cc'] as $cc )
			{
				foreach ( $notify as $n )
				{
					if ( $n['value'] === $cc )
					{
						continue 2;
					}
				}
				$notify[] = array( 'type' => 'e', 'value' => $cc );
			}
			foreach ( $values['bcc'] as $cc )
			{
				foreach ( $notify as $k => $n )
				{
					if ( $n['value'] === $cc )
					{
						if ( $n['bcc'] )
						{
							unset( $notify[ $k ]['bcc'] );
						}
						
						continue 2;
					}
				}
				$notify[] = array( 'type' => 'e', 'value' => $cc, 'bcc' => 1 );
			}
			$this->notify = $notify;
			
			/* Are we blocking this? */
			$pending = FALSE;
			if ( \IPS\Request::i()->latestReply != $lastReplyId )
			{
				$pending = TRUE;
			}
						
			/* Create the message */
			$message = new Reply;
			$message->request = $this->id;
			$message->member = \IPS\Member::loggedIn()->member_id;
			$message->type = $pending ? Reply::REPLY_PENDING : Reply::REPLY_STAFF;
			$message->post = $values['message'];
			$message->hidden = $pending;
			$message->date = time();
			$message->cc = implode( ',', $values['cc'] );
			$message->bcc = implode( ',', $values['bcc'] );
			$message->ip_address = \IPS\Request::i()->ipAddress();
			$message->save();
			\IPS\File::claimAttachments( 'reply-nexus/support-' . $this->id, $this->id, $message->id );
			$message->postCreate();
						
			/* Update the request */
			$newDepartment = Department::load( $values['department'] );
			if ( $this->department != $newDepartment )
			{
				$this->log( 'department', $this->department, $newDepartment );
				$this->department = $newDepartment;
			}
			$this->status = Status::load( $values['status'] );
			$newStaff = $values['assign_to'] ? \IPS\Member::load( $values['assign_to'] ) : NULL;
			if ( $this->staff != $newStaff )
			{
				$this->log( 'staff', $this->staff, $newStaff );
				$this->staff = $newStaff;
			}
			$this->save();
			
			/* Send notifications */
			if ( !$pending )
			{
				$message->sendCustomerNotifications( $values['to'] ?: $defaultRecipients['to'], $values['cc'], $values['bcc'] );
				$message->sendNotifications();
			}
			
			/* Redirect */
			$this->_staffFormRedirect( $pending );
		}
		
		/* Display */
		return $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'support', 'nexus' ) ), 'staffReplyForm' ), $this );
	}
	
	/**
	 * Validate email
	 *
	 * @param	string	$email	Email address
	 * @return	void
	 * @throws	\DomainException
	 */
	public static function _validateEmail( $email )
	{
		if ( $email and filter_var( $email, FILTER_VALIDATE_EMAIL ) === FALSE )
		{
			throw new \InvalidArgumentException('form_email_bad');
		}
	}
	
	/* !Permissions */
	
	/**
	 * Get items with permisison check
	 *
	 * @param	array		$where				Where clause
	 * @param	string		$order				MySQL ORDER BY clause (NULL to order by date)
	 * @param	int|array	$limit				Limit clause
	 * @param	string|NULL	$permissionKey		A key which has a value in the permission map (either of the container or of this class) matching a column ID in core_permission_index or NULL to ignore permissions
	 * @param	bool|NULL	$includeHiddenItems	Include hidden files? Boolean or NULL to detect if currently logged member has permission
	 * @param	int			$queryFlags			Select bitwise flags
	 * @param	\IPS\Member	$member				The member (NULL to use currently logged in member)
	 * @param	bool		$joinContainer		If true, will join container data (set to TRUE if your $where clause depends on this data)
	 * @param	bool		$joinComments		If true, will join comment data (set to TRUE if your $where clause depends on this data)
	 * @param	bool		$joinReviews		If true, will join review data (set to TRUE if your $where clause depends on this data)
	 * @param	bool		$countOnly			If true will return the count
	 * @param	array|null	$joins				Additional arbitrary joins for the query
	 * @param	mixed		$skipPermission		If you are getting records from a specific container, pass the container to reduce the number of permission checks necessary or pass TRUE to skip conatiner-based permission. You must still specify this in the $where clause
	 * @param	bool		$joinTags			If true, will join the tags table
	 * @param	bool		$joinAuthor			If true, will join the members table for the author
	 * @param	bool		$joinLastCommenter	If true, will join the members table for the last commenter
	 * @return	\IPS\Patterns\ActiveRecordIterator|int
	 */
	public static function getItemsWithPermission( $where=array(), $order=NULL, $limit=10, $permissionKey='read', $includeHiddenItems=NULL, $queryFlags=0, \IPS\Member $member=NULL, $joinContainer=FALSE, $joinComments=FALSE, $joinReviews=FALSE, $countOnly=FALSE, $joins=NULL, $skipPermission=FALSE, $joinTags=TRUE, $joinAuthor=TRUE, $joinLastCommenter=TRUE )
	{	
		/* Get customer object */
		if ( !$member )
		{
			$member = \IPS\nexus\Customer::loggedIn();
		}
		elseif ( !( $member instanceof \IPS\nexus\Customer ) )
		{
			$member = \IPS\nexus\Customer::load( $member->member_id );
		}
		$extraClause = array( 'r_member=?', $member->member_id );
		
		/* Work out the clause for parent alternative contacts */
		$alternativeContactWhere = array();
		foreach ( $member->parentContacts() as $contact )
		{
			if ( $contact->support )
			{
				$alternativeContactWhere[] = '( r_member=' . $contact->main_id->member_id . ' )';
			}
			else
			{
				$alternativeContactWhere[] = '( r_member=' . $contact->main_id->member_id . ' AND ' . \IPS\Db::i()->in( 'r_purchase', $contact->purchaseIds() ) . ' )';
			}
		}
		if ( count( $alternativeContactWhere ) )
		{
			$extraClause[0] = '( ' . $extraClause[0] . ' OR ( ' . implode( ' OR ', $alternativeContactWhere ) . ' ) )';
		}		
		
		/* Work out the clause for admins */
		if ( ( !\IPS\Dispatcher::hasInstance() or \IPS\Dispatcher::i()->controllerLocation === 'admin' ) and $member->isAdmin() )
		{
			$extraClause[0] = '( ' . $extraClause[0] . " OR dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', Department::staffDepartmentPerms( $member ) ) . ' )';
			$joins[] = array(
				'from'		=> 'nexus_support_departments',
				'where'		=> 'dpt_id=r_department'
			);
		}
		
		/* Do it */
		$where[] = $extraClause;
		return parent::getItemsWithPermission( $where, $order, $limit, $permissionKey, $includeHiddenItems, $queryFlags, $member, $joinContainer, $joinComments, $joinReviews, $countOnly, $joins, $skipPermission, $joinTags, $joinAuthor, $joinLastCommenter );
	}
	
	/**
	 * Can view?
	 *
	 * @param	\IPS\Member|NULL	$member	The member to check for or NULL for the currently logged in member
	 * @return	bool
	 */
	public function canView( $member=NULL )
	{
		/* Get customer object */
		if ( !$member )
		{
			$member = \IPS\nexus\Customer::loggedIn();
		}
		elseif ( !( $member instanceof \IPS\nexus\Customer ) )
		{
			$member = \IPS\nexus\Customer::load( $member->member_id );
		}
		
		/* Owner */
		if ( $member->member_id == $this->author()->member_id )
		{
			return TRUE;
		}
		
		/* Staff */
		elseif ( ( !\IPS\Dispatcher::hasInstance() or \IPS\Dispatcher::i()->controllerLocation === 'admin' ) and $member->isAdmin() and ( $this->department->staff === '*' or count( array_intersect( explode( ',', $this->department->staff ), Department::staffDepartmentPerms( $member ) ) ) ) )
		{
			return TRUE;
		}
		
		/* Altcontact */
		elseif ( in_array( $this->author()->member_id, array_keys( iterator_to_array( $member->parentContacts( $this->purchase ? array( 'support=1 OR ' . \IPS\Db::i()->findInSet( 'purchases', array( $this->purchase->id ) ) ) : array( 'support=1' ) ) ) ) ) )
		{
			return TRUE;
		}		
		
		return FALSE;
	}
	
	/**
	 * Can comment?
	 *
	 * @param	\IPS\Member\NULL	$member	The member (NULL for currently logged in member)
	 * @return	bool
	 */
	public function canComment( $member=NULL )
	{
		return parent::canComment( $member ) and !$this->status->is_locked;
	}
	
	/* !Notifications */
	
	/**
	 * Get default to/cc/bcc
	 *
	 * @return	array
	 */
	public function getDefaultRecipients()
	{
		$to = $this->member ? $this->author()->email : $this->email;
		$cc = array();
		$bcc = array();
		foreach ( $this->notify as $notify )
		{
			try
			{
				$email = ( $notify['type'] === 'm' ) ? \IPS\Member::load( $notify['value'] )->email : $notify['value'];
			}
			catch ( \OutOfRangeException $e )
			{
				continue;
			}
			if ( $email != $to )
			{
	 			if ( isset( $notify['bcc'] ) and $notify['bcc'] )
				{
					$bcc[] = $email;
				}
				else
				{
					$cc[] = $email;
				}
			}
		}
		
		return array( 'to' => $to, 'cc' => $cc, 'bcc' => $bcc );
	}
	
	/**
	 * Send notifications
	 *
	 * @return	void
	 */
	public function sendNotifications()
	{
		$staffIds = array_keys( static::staff() );
		
		foreach ( \IPS\Db::i()->select( 'staff_id', 'nexus_support_notify', array( array( 'type=?', 'n' ), array( "(departments='*' OR " . \IPS\Db::i()->findInSet( 'departments', array( $this->department->id ) ) . ')' ) ) ) as $staffId )
		{
			if ( in_array( $staffId, $staffIds ) )
			{
				$member = \IPS\Member::load( $staffId );

				if ( $this->department->staff === '*' or count( array_intersect( \IPS\nexus\Support\Department::staffDepartmentPerms( $member ), explode( ',', $this->department->staff ) ) ) )
				{
					$email = \IPS\Email::buildFromTemplate( 'nexus', 'staffNotifyNew', array( $this ) );
					$email->from = ( $this->department->email ) ? $this->department->email : \IPS\Settings::i()->email_out;
					switch ( \IPS\Settings::i()->nexus_sout_from )
					{
						case 'staff':
							$email->fromName = $this->supportAuthor()->name();
							break;
						case 'dpt':
							$email->fromName = $email->language->get( 'nexus_department_' . $this->department->_id );
							break;
						default:
							$email->fromName = \IPS\Settings::i()->nexus_sout_from;
							break;
					}
					$email->unsubscribe = array( 'text' => 'manage_notification_settings', 'link' => \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests&do=notifications', 'admin' ) );
					$email->send( $member );
				}
			}
			else
			{
				\IPS\Db::i()->delete( 'nexus_support_notify', array( 'staff_id=?', $staffId ) );
			}
		}
	}
	
	/* !Other */
	
	/**
	 * Get replies, and the log, for staff view
	 *
	 * @param	string	$orderDirection	"asc" or "desc"
	 * @return	\IPS\Patterns\UnionIterator
	 */
	public function repliesAndLog( $orderDirection='asc' )
	{
		$orderDirection = ( $orderDirection === 'desc' ) ? $orderDirection : 'asc';
		$replies = $this->comments( NULL, NULL, 'date', $orderDirection );
		
		$where = array( array( 'rlog_request=?', $this->id ) );
		$first = NULL;
		foreach ( $replies as $last )
		{
			if ( $first === NULL )
			{
				$first = $last;
			}
		}
		if ( $first )
		{
			if ( $orderDirection === 'asc' )
			{
				$where[] = array( 'rlog_date>?', $first->date );
				
				if ( $firstOnNextPage = $this->comments( 1, NULL, 'date', 'asc', NULL, NULL, \IPS\DateTime::ts( $last->date ) ) )
				{
					$where[] = array( 'rlog_date<?', $firstOnNextPage->date );
				}
			}
			else
			{
				$where[] = array( 'rlog_date>?', $last->date );
				
				if ( $firstOnNextPage = $this->comments( 1, NULL, 'date', 'asc', NULL, NULL, NULL, array( 'reply_date<?', $last->date ) ) )
				{
					$where[] = array( 'rlog_date<?', $firstOnNextPage->date );
				}
			}
		}
		
		$iterator = new \IPS\Patterns\UnionIterator( $orderDirection );
		$iterator->attachIterator( new \ArrayIterator( $replies ), 'date' );
		$iterator->attachIterator( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_request_log', $where, 'rlog_date ' . $orderDirection ), 'IPS\nexus\Support\Log' ), 'date' );		
		return $iterator;
	}
	
	/**
	 * @brief	Author
	 */
	protected $_author;
	
	/**
	 * Get author
	 *
	 * @return	\IPS\nexus\Support\Author
	 */
	public function supportAuthor()
	{
		if ( $this->_author === NULL )
		{
			if ( $this->member )
			{
				try
				{
					$this->_author = new Author\Member( \IPS\nexus\Customer::load( $this->member ) );
				}
				catch ( \OutOfRangeException $e )
				{
					$this->_author = new Author\Member( new \IPS\nexus\Customer );
				}
			}
			else
			{
				$this->_author = new Author\Email( $this->email );
			}
		}
		return $this->_author;
	}
	
	/**
	 * @brief	Staff views
	 */
	protected $_staffViews;
	
	/**
	 * Staff views
	 *
	 * @return	array
	 */
	public function staffViews()
	{
		if ( $this->_staffViews === NULL )
		{
			$this->_staffViews = iterator_to_array( \IPS\Db::i()->select( '*', 'nexus_support_views', array( 'view_rid=?', $this->id ), 'view_last DESC' )->setKeyField( 'view_member' ) );
		}
		return $this->_staffViews;
	}
	
	/**
	 * Set staff view
	 *
	 * @param	\IPS\Member	$staff	The staff member viewing
	 * @return	void
	 */
	public function setStaffView( \IPS\Member $staff )
	{
		$this->staffViews();
		
		if ( !isset( $this->_staffViews[ $staff->member_id ] ) )
		{
			$view = array(
				'view_rid'		=> $this->id,
				'view_member'	=> $staff->member_id,
				'view_first'	=> time(),
				'view_last'		=> time(),
				'view_reply'	=> 0
			);
			\IPS\Db::i()->insert( 'nexus_support_views', $view, TRUE );
		}
		else
		{
			$view = $this->_staffViews[ $staff->member_id ];
			$view['view_last'] = time();
			\IPS\Db::i()->update( 'nexus_support_views', array( 'view_last' => time() ), array( 'view_rid=? AND view_member=?', $this->id, $staff->member_id ) );
			unset( $this->_staffViews[ $staff->member_id ] );
		}
		array_unshift( $this->_staffViews, $view );
	}
	
	/**
	 * Next/Previous Cache
	 */
	protected $nextPrevious = array();
	
	/**
	 * Get Next/Previous Request (for viewing in the ACP)
	 *
	 * @param	string		$sort		ORDER BY clause
	 * @param	string		$filter		The filter to use
	 * @param	bool		$previous	If true, will return previous (otherwise will return next)
	 * @return	\IPS\nexus\Support\Request|NULL
	 */
	public function nextPrevious( $sort, $filter=NULL, $previous=FALSE )
	{
		if ( !isset( $this->nextPrevious[ md5( $sort . $filter . $previous ) ] ) )
		{
			/* Init */
			$select = array( 'nexus_support_requests.*, nexus_support_departments.dpt_staff' );
			$joins = array( 'nexus_support_departments' => 'dpt_id=r_department' );
			$where = array( array( 'r_id<>?', $this->id ) );
			
			/* Validate the sort */
			if ( !preg_match( '/^(([a-z_]+(, )?)+)( ((a|de)sc))?$/i', trim( $sort ), $matches ) )
			{
				return NULL;
			}
			$lastColumn = NULL;
			$ascDesc= isset( $matches[5] ) ? mb_strtolower( trim( $matches[5] ) ) : 'desc';
			foreach ( explode( ',', $matches[1] ) as $column )
			{
				$column = trim( $column );
				
				if ( !in_array( $column, array( 'r_title', 'sev_position', 'dpt_position', 'r_member', 'r_replies', 'r_started', 'r_last_new_reply', 'r_last_reply', 'r_last_staff_reply', 'status_position' ) ) )
				{
					return NULL;
				}
							
				if ( $column === 'sev_position' )
				{
					$select[] = 'nexus_support_severities.sev_position';
					$joins['nexus_support_severities'] = 'sev_id=r_severity';
				}
				
				if ( $column === 'dpt_position' )
				{
					$select[] = 'nexus_support_departments.dpt_position';
				}
				
				if ( $column === 'status_position' )
				{
					$select[] = 'nexus_support_statuses.status_position';
					$joins['nexus_support_statuses'] = 'status_id=r_status';
				}
				
				if ( mb_substr( $column, 0, 2 ) === 'r_' )
				{
					$lastColumn = mb_substr( $column, 2 );
				}
			}
			if ( !$lastColumn )
			{
				return NULL;
			}
					
			/* Build the where */
			$where[] = array( "( dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) . ')' );
			switch ( $filter )
			{
				case 'my_departments':
					$myFilters = static::myFilters();
					$where[] = array( $myFilters['whereClause'] );
					break;
				case 'tracked':
					$where[] = 'request_id IS NOT NULL';
					break;
				case 'my_last_replies':
					$where[] = \IPS\Db::i()->in( 'r_id', iterator_to_array( \IPS\Db::i()->select( 'DISTINCT(reply_request)', 'nexus_support_replies', array( 'reply_member=?', \IPS\Member::loggedIn()->member_id ), 'reply_date DESC', 100 ) ) );
					$select = array( 'nexus_support_tracker.request_id' );
					$joins['nexus_support_tracker'] = array( 'request_id=r_id AND member_id=?', \IPS\Member::loggedIn()->member_id );
					break;
			}
			
			/* And stick the next/previous where on */
			if ( $previous )
			{
				$symbol = ( $ascDesc === 'asc' ? '<' : '>' );
			}
			else
			{
				$symbol = ( $ascDesc === 'asc' ? '>' : '<' );
			}
			$where[] = array( "r_{$lastColumn}{$symbol}?", $this->$lastColumn );
						
			/* Build the query */
			$select = \IPS\Db::i()->select( implode( ', ', $select ), 'nexus_support_requests', $where, $sort, 1 );
			foreach ( $joins as $table => $clause )
			{
				$select->join( $table, $clause );
			}
			
			/* Return */
			try
			{
				$this->nextPrevious[ md5( $sort . $filter . $previous ) ] = static::constructFromData( $select->first() );
			}
			catch ( \UnderflowException $e )
			{
				$this->nextPrevious[ md5( $sort . $filter . $previous ) ] = NULL;
			}
		}
		return $this->nextPrevious[ md5( $sort . $filter . $previous ) ];
	}
	
	/**
	 * Log that something happened
	 *
	 * @param	string	$action		What changed
	 * @param	mixed	$old		Old value
	 * @param	mixed	$new		New value
	 * @return	void
	 */
	public function log( $action, $old, $new )
	{
		$log = new \IPS\nexus\Support\Log;
		$log->request = $this;
		$log->member = \IPS\Member::loggedIn();
		$log->action = $action;
		$log->old = $old;
		$log->new = $new;
		$log->date = \IPS\DateTime::create();
		$log->save();
	}
	
	/* !URLs */

	/**
	 * @brief	Cached URLs
	 */
	protected $_url	= array();

	/**
	 * Get URL
	 *
	 * @param	string|NULL		$action		Action
	 * @return	\IPS\Http\Url
	 */
	public function url( $action=NULL )
	{
		$_key	= md5( $action );

		if( !isset( $this->_url[ $_key ] ) )
		{
			$this->_url[ $_key ] = \IPS\Http\Url::internal( "app=nexus&module=support&controller=view&id={$this->id}", 'front', 'support_view' );
		
			if ( $action )
			{
				$this->_url[ $_key ] = $this->_url[ $_key ]->setQueryString( 'do', $action );
			}
		}
	
		return $this->_url[ $_key ];
	}

	/**
	 * Get ACP URL
	 *
	 * @param	string|NULL		$action		Action
	 * @return	\IPS\Http\Url
	 */
	public function acpUrl( $action=NULL )
	{
		$url = \IPS\Http\Url::internal( "app=nexus&module=support&controller=request&id={$this->id}", 'admin' );
		
		if( \IPS\Dispatcher::hasInstance() and \IPS\Dispatcher::i()->controllerLocation === 'admin' and isset( \IPS\Request::i()->sort ) )
		{
			$url = $url->setQueryString( 'sort', \IPS\Request::i()->sort );
		}
		
		return $url;
	}
	
	/* !Delete */

	/**
	 * Delete
	 *
	 * @return	void
	 */
	public function delete()
	{
		\IPS\Db::i()->delete( 'nexus_support_tracker', array( 'request_id=?', $this->id ) );
		\IPS\Db::i()->delete( 'nexus_support_views', array( 'view_rid=?', $this->id ) );
		parent::delete();
	}
}