Version 4.0.13.1

applications/nexus/tasks/supportAutoresolve.php

@@ -0,0 +1,93 @@
+<?php
+/**
+ * @brief		supportAutoresolve Task
+ * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
+ * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @license		http://www.invisionpower.com/legal/standards/
+ * @package		IPS Social Suite
+ * @subpackage	nexus
+ * @since		25 Apr 2014
+ * @version		SVN_VERSION_NUMBER
+ */
+
+namespace IPS\nexus\tasks;
+
+/* To prevent PHP errors (extending class does not exist) revealing path */
+if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
+{
+	header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
+	exit;
+}
+
+/**
+ * supportAutoresolve Task
+ */
+class _supportAutoresolve extends \IPS\Task
+{
+	/**
+	 * Execute
+	 *
+	 * If ran successfully, should return anything worth logging. Only log something
+	 * worth mentioning (don't log "task ran successfully"). Return NULL (actual NULL, not '' or 0) to not log (which will be most cases).
+	 * If an error occurs which means the task could not finish running, throw an \IPS\Task\Exception - do not log an error as a normal log.
+	 * Tasks should execute within the time of a normal HTTP request.
+	 *
+	 * @return	mixed	Message to log or NULL
+	 * @throws	\IPS\Task\Exception
+	 */
+	public function execute()
+	{
+		if ( \IPS\Settings::i()->nexus_autoresolve_days )
+		{
+			/* Build where */
+			$where = array();
+			$where[] = array( \IPS\Db::i()->in( 'r_status', explode( ',', \IPS\Settings::i()->nexus_autoresolve_applicable ) ) );
+			if ( \IPS\Settings::i()->nexus_autoresolve_departments !== '*' )
+			{
+				$where[] = array( \IPS\Db::i()->in( 'r_department', explode( ',', \IPS\Settings::i()->nexus_autoresolve_departments ) ) );
+			}
+			
+			/* Resolve */
+			$resolveWhere = array_merge( $where, array( array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->getTimestamp() ) ) );
+			$resolvedStatus = \IPS\nexus\Support\Status::load( \IPS\Settings::i()->nexus_autoresolve_status );
+			foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $resolveWhere ), 'IPS\nexus\Support\Request' ) as $request )
+			{
+				$request->status = $resolvedStatus;
+				$request->save();
+			}
+			
+			/* Warnings */
+			$warningWhere = array_merge( $where, array(
+				array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'PT' . \IPS\Settings::i()->nexus_autoresolve_notify . 'H' ) )->getTimestamp() ),
+				array( 'r_ar_notify=0' )
+			) );
+			foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $warningWhere ), 'IPS\nexus\Support\Request' ) as $request )
+			{				
+				$email = \IPS\Email::buildFromTemplate( 'nexus', 'autoresolveWarning', array( $request, \IPS\DateTime::ts( $request->last_reply )->add( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->relative() ) );
+				$email->send( $request->email ?: $request->author() );
+				
+				$request->ar_notify = TRUE;
+				$request->save();
+			}
+		}
+		else
+		{
+			$this->enabled = FALSE;
+			$this->save();
+		}
+	}
+	
+	/**
+	 * Cleanup
+	 *
+	 * If your task takes longer than 15 minutes to run, this method
+	 * will be called before execute(). Use it to clean up anything which
+	 * may not have been done
+	 *
+	 * @return	void
+	 */
+	public function cleanup()
+	{
+		
+	}
+}