Version 4.0.13.1
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<?php
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/**
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* @brief Nexus Incoming Email Handler
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* @author <a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
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* @copyright (c) 2001 - SVN_YYYY Invision Power Services, Inc.
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* @license http://www.invisionpower.com/legal/standards/
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* @package IPS Social Suite
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* @subpackage Nexus
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* @since 07 Mar 2014
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* @version SVN_VERSION_NUMBER
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*/
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namespace IPS\nexus\extensions\core\IncomingEmail;
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/* To prevent PHP errors (extending class does not exist) revealing path */
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if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
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{
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header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
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exit;
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}
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/**
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* Community Enhancement
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*/
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class _Support
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{
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/**
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* Handle email
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*
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* @param \IPS\Email\Incoming $email The email
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* @return bool
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*/
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public function process( \IPS\Email\Incoming $email )
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{
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/* Is it from an actual member? */
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$member = \IPS\Member::load( $email->data['from'], 'email' );
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/* Replying? */
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if ( preg_match( '/\[SR(\d+?)\.(.+?)(\.(\d+))?\]/', $email->data['raw'], $matches ) or preg_match( '/\[SR(\d+?)\.(.+?)(\.(\d+))?\]/', $email->data['message'], $matches ) )
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{
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try
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{
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$request = \IPS\nexus\Support\Request::load( $matches[1] );
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if ( $request->email_key === $matches[2] )
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{
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$staff = array_key_exists( $member->member_id, \IPS\nexus\Support\Request::staff() );
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$pending = FALSE;
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$newMessage = NULL;
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if ( $staff and isset( $matches[4] ) )
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{
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$newMessage = $request->comments( 1, 0, 'date', 'desc' );
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if ( $matches[4] != $newMessage->id )
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{
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$pending = TRUE;
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}
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}
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$request->status = \IPS\nexus\Support\Status::load( TRUE, $staff ? 'status_default_staff' : 'status_default_member' );
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$request->last_reply = time();
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$request->last_reply_by = (int) $member->member_id;
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$request->replies++;
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$request->save();
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$reply = new \IPS\nexus\Support\Reply;
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$reply->request = $request->id;
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$reply->member = (int) $member->member_id;
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$reply->type = $staff ? ( $pending ? $reply::REPLY_PENDING : $reply::REPLY_STAFF ) : $reply::REPLY_EMAIL;
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$reply->post = $email->data['message'];
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$reply->date = time();
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$reply->email = $email->data['from'];
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$reply->cc = $email->data['cc'];
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$reply->raw = $email->data['raw'];
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$reply->textformat = $email->data['alternative'];
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$reply->save();
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static::makeAndClaimAttachments( $email->data['attachments'], $reply );
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if ( $pending )
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{
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$notifyEmail = \IPS\Email::buildFromTemplate( 'nexus', 'staffReplyPending', array( $reply, $newMessage ) );
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$notifyEmail->send( $member );
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}
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else
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{
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if ( $staff )
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{
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$defaultRecipients = $request->getDefaultRecipients();
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$reply->sendCustomerNotifications( $defaultRecipients['to'], $defaultRecipients['cc'], $defaultRecipients['bcc'] );
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}
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$reply->sendNotifications();
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}
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return TRUE;
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}
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}
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catch ( \OutOfRangeException $e ) {}
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}
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/* Nope, creating a new one */
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try
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{
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/* Load department */
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$department = \IPS\nexus\Support\Department::load( $email->data['to'], 'dpt_email' );
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/* Has it been forwarded? */
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if ( preg_match( '/^FWD?: (.*)$/i', $email->data['subject'], $matches ) )
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{
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$originallyFromEmail = NULL;
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if ( isset( $email->mail->headers['original-recipient'] ) )
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{
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$originallyFromEmail = preg_replace( '/^.*;(.*)$/', '$1', $email->mail->headers['original-recipient'] );
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}
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else
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{
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if ( preg_match( '/From:.+?(\b[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,4}\b)/i', $email->data['quoted'], $_matches ) )
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{
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$originallyFromEmail = $_matches[1];
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}
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}
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if ( $originallyFromEmail )
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{
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$originallyFrom = \IPS\Member::load( $originallyFromEmail, 'email' );
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if ( $member->member_id and array_key_exists( $member->member_id, \IPS\nexus\Support\Request::staff() ) )
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{
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/* Strip any headers from the forwarded message */
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$quoted = $email->data['quoted'];
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$haveInitialHeader = FALSE;
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$exploded = explode( '<br>', $quoted );
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foreach ( $exploded as $k => $line )
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{
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if ( $line )
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{
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if ( !$haveInitialHeader and preg_match( '/^.*:/', $line ) )
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{
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$haveInitialHeader = TRUE;
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}
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elseif ( !preg_match( '/^.*:.*$/', $line ) )
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{
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$quoted = implode( '<br>', array_splice( $exploded, $k ) );
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break;
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}
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}
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}
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$quoted = \IPS\Text\Parser::parseStatic( '<div>' . $quoted . '</div>' );
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/* Create request */
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$request = new \IPS\nexus\Support\Request;
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$request->title = $matches[1];
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$request->department = $department;
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$request->member = (int) $originallyFrom->member_id;
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$request->status = \IPS\nexus\Support\Status::load( TRUE, 'status_default_member' );
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$request->severity = \IPS\nexus\Support\Severity::load( TRUE, 'sev_default' );
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$request->started = time();
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$request->last_reply = time();
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$request->last_reply_by = (int) $member->member_id;
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$request->last_new_reply = time();
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$request->replies = 1;
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$request->email = $originallyFromEmail;
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$request->save();
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/* Create the reply */
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$reply = new \IPS\nexus\Support\Reply;
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$reply->request = $request->id;
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$reply->member = (int) $member->member_id;
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$reply->type = $reply::REPLY_EMAIL;
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$reply->post = $quoted;
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$reply->date = time();
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$reply->email = $originallyFromEmail;
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$reply->cc = $email->data['cc'];
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$reply->raw = $email->data['raw'];
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$reply->textformat = $email->data['alternative'];
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$reply->save();
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/* Create a hidden note */
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if ( trim( $email->data['message'] ) or count( $email->data['attachments'] ) )
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{
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$note = new \IPS\nexus\Support\Reply;
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$note->request = $request->id;
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$note->member = (int) $member->member_id;
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$note->type = $reply::REPLY_HIDDEN;
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$note->post = $email->data['message'];
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$note->date = time();
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$note->email = $email->data['from'];
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$note->save();
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static::makeAndClaimAttachments( $email->data['attachments'], $note );
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}
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$request->sendNotifications();
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/* Return */
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return TRUE;
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}
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}
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}
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/* Nope - normal email */
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else
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{
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/* Create request */
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$request = new \IPS\nexus\Support\Request;
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$request->title = $email->data['subject'];
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$request->department = $department;
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$request->member = (int) $member->member_id;
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$request->status = \IPS\nexus\Support\Status::load( TRUE, 'status_default_member' );
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$request->severity = \IPS\nexus\Support\Severity::load( TRUE, 'sev_default' );
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$request->started = time();
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$request->last_reply = time();
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$request->last_reply_by = (int) $member->member_id;
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$request->last_new_reply = time();
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$request->replies = 1;
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$request->email = $email->data['from'];
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$request->save();
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/* Create the reply */
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$reply = new \IPS\nexus\Support\Reply;
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$reply->request = $request->id;
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$reply->member = (int) $member->member_id;
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$reply->type = $reply::REPLY_EMAIL;
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$reply->post = $email->data['message'];
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$reply->date = time();
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$reply->email = $email->data['from'];
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$reply->cc = $email->data['cc'];
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$reply->raw = $email->data['raw'];
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$reply->textformat = $email->data['alternative'];
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$reply->save();
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static::makeAndClaimAttachments( $email->data['attachments'], $reply );
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/* Send confirmation email */
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if ( \IPS\Settings::i()->nexus_sout_autoreply )
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{
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$confirmationEmail = \IPS\Email::buildFromTemplate( 'nexus', 'emailConfirmation', array( $request ) );
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$confirmationEmail->from = $request->department->email;
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switch ( \IPS\Settings::i()->nexus_sout_from )
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{
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case 'staff':
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case 'dpt':
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$confirmationEmail->fromName = $confirmationEmail->language->get( 'nexus_department_' . $request->department->_id );
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break;
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default:
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$confirmationEmail->fromName = \IPS\Settings::i()->nexus_sout_from;
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break;
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}
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$confirmationEmail->send( $member->member_id ? $member : $email->data['from'] );
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}
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$request->sendNotifications();
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}
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/* Return */
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return TRUE;
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}
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catch ( \OutOfRangeException $e )
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{
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return FALSE;
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}
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}
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/**
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* Make and claim attachments
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*
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* @param array $files \IPS\File objects
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* @param \IPS\nexus\Support\Reply $reply The support request reply
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* @return void
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*/
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public static function makeAndClaimAttachments( array $files, \IPS\nexus\Support\Reply $reply )
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{
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foreach ( $files as $file )
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{
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$attachment = $file->makeAttachment('');
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\IPS\Db::i()->insert( 'core_attachments_map', array(
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'attachment_id' => $attachment['attach_id'],
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'location_key' => 'nexus_Support',
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'id1' => $reply->request,
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'id2' => $reply->id,
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) );
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}
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}
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}
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