Version 4.1.19
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@@ -2,9 +2,9 @@
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/**
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* @brief Support Requests
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* @author <a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
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* @copyright (c) 2001 - SVN_YYYY Invision Power Services, Inc.
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* @copyright (c) 2001 - 2016 Invision Power Services, Inc.
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* @license http://www.invisionpower.com/legal/standards/
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* @package IPS Social Suite
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* @package IPS Community Suite
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* @subpackage Nexus
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* @since 09 Apr 2014
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* @version SVN_VERSION_NUMBER
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@@ -38,6 +38,8 @@ class _requests extends \IPS\Dispatcher\Controller
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\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support_responsive.css', 'nexus', 'admin' ) );
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}
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\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
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\IPS\Dispatcher::i()->checkAcpPermission( 'requests_manage' );
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parent::execute();
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}
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@@ -61,93 +63,143 @@ class _requests extends \IPS\Dispatcher\Controller
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\IPS\Output::i()->error( 'err_no_departments_with_perm2', '1X261/2', 403, '' );
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}
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}
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/* URL */
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$url = \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests' );
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$customer = NULL;
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$where = array();
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if ( isset( \IPS\Request::i()->member ) )
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{
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try
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{
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$customer = \IPS\nexus\Customer::load( \IPS\Request::i()->member );
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$url = $url->setQueryString( 'member', $customer->member_id );
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$where[] = array( 'r_member=?', $customer->member_id );
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}
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catch ( \OutOfRangeException $e ) { }
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}
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/* Permissions */
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$where[] = array( "( dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) . ')' );
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/* Filters */
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if ( isset( \IPS\Request::i()->assigned ) )
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{
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$where[] = array( 'r_staff=?', \IPS\Member::loggedIn()->member_id );
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}
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if ( isset( \IPS\Request::i()->tracked ) )
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{
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$where[] = array( 'request_id IS NOT NULL' );
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}
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if ( isset( \IPS\Request::i()->replied ) )
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{
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$where[] = array( 'r_id IN(?)', \IPS\Db::i()->select( 'DISTINCT(reply_request)', 'nexus_support_replies', array( 'reply_member=?', \IPS\Member::loggedIn()->member_id ) ) );
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}
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/* Departments / Statuses */
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$myFilters = \IPS\nexus\Support\Request::myFilters();
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if ( isset( \IPS\Request::i()->departments ) or isset( \IPS\Request::i()->statuses ) )
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{
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$newFilters = array( 'departments' => isset( \IPS\Request::i()->departments ) ? explode( ',', \IPS\Request::i()->departments ) : $myFilters['departments'], 'statuses' => isset( \IPS\Request::i()->statuses ) ? explode( ',', \IPS\Request::i()->statuses ) : $myFilters['statuses'] );
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\IPS\Request::i()->setCookie( 'support_filters', json_encode( $newFilters ), \IPS\DateTime::create()->add( new \DateInterval( 'P1Y' ) ) );
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$myFilters = \IPS\nexus\Support\Request::myFilters( $newFilters );
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}
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$where[] = $myFilters['whereClause'];
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/* Create the table */
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$table = \IPS\nexus\Support\Request::table( $url, $where );
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$table->classes[] = 'cNexusSupportTable';
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$table->tableTemplate = array( \IPS\Theme::i()->getTemplate( 'support', 'nexus', 'admin' ), 'requestTable' );
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$table->rowsTemplate = array( \IPS\Theme::i()->getTemplate( 'support', 'nexus', 'admin' ), 'requestRows' );
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/* Search */
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$table->quickSearch = 'r_title';
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$table->advancedSearch = array(
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'r_title_or_message'=> array( \IPS\Helpers\Table\SEARCH_CUSTOM, array(
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'getHtml' => function( $field )
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{
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return \IPS\Theme::i()->getTemplate( 'forms', 'core', 'global' )->text( $field->name, 'text', $field->value, $field->required );
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}
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), function( $v )
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{
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return array( 'r_title LIKE ? OR ' . \IPS\Db::i()->in( 'r_id', \IPS\Db::i()->select( 'reply_request', 'nexus_support_replies', array( "MATCH(reply_post) AGAINST (? IN BOOLEAN MODE)", $v ) ) ), '%' . $v . '%' );
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} ),
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'r_severity' => array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Severity', 'multiple' => TRUE ) ),
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'r_department' => array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Department', 'multiple' => TRUE ) ),
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'r_member' => \IPS\Helpers\Table\SEARCH_MEMBER,
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'r_email' => \IPS\Helpers\Table\SEARCH_CONTAINS_TEXT,
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'r_replies' => \IPS\Helpers\Table\SEARCH_NUMERIC,
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'r_started' => \IPS\Helpers\Table\SEARCH_DATE_RANGE,
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'r_last_new_reply' => \IPS\Helpers\Table\SEARCH_DATE_RANGE,
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'r_last_reply' => \IPS\Helpers\Table\SEARCH_DATE_RANGE,
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'r_last_reply_by' => \IPS\Helpers\Table\SEARCH_MEMBER,
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'r_last_staff_reply'=> \IPS\Helpers\Table\SEARCH_DATE_RANGE,
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'r_status' => array( \IPS\Helpers\Table\SEARCH_NODE, array( 'class' => 'IPS\nexus\Support\Status', 'multiple' => TRUE ) ),
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'r_staff' => array( \IPS\Helpers\Table\SEARCH_SELECT, array( 'options' => \IPS\nexus\Support\Request::staff(), 'multiple' => TRUE, 'noDefault' => TRUE ) ),
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);
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/* Permissions */
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$where = array();
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$where[] = array( "( dpt_staff='*' OR " . \IPS\Db::i()->findInSet( 'dpt_staff', \IPS\nexus\Support\Department::staffDepartmentPerms() ) . ')' );
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/* Get my stream */
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$stream = NULL;
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if ( isset( \IPS\Request::i()->cookie['support_stream'] ) or isset( \IPS\Request::i()->stream ) or isset( \IPS\Request::i()->member ) )
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{
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if ( isset( \IPS\Request::i()->member ) )
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{
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try
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{
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$customer = \IPS\nexus\Customer::load( \IPS\Request::i()->member );
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$stream = \IPS\nexus\Support\Stream::customer( $customer );
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$stream->temporary = TRUE;
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$stream->owner = \IPS\Member::loggedIn()->member_id;
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$stream->save();
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\IPS\Request::i()->setCookie( 'support_stream', $stream->id, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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\IPS\Db::i()->delete( 'nexus_support_streams', array( 'stream_owner=? AND stream_temporary=1 AND stream_id<>?', \IPS\Member::loggedIn()->member_id, $stream->id ) );
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}
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catch ( \OutOfRangeException $e )
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{
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\IPS\Output::i()->error( 'node_error', '2X261/4', 404, '' );
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}
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}
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else
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{
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$streamId = isset( \IPS\Request::i()->stream ) ? \IPS\Request::i()->stream : \IPS\Request::i()->cookie['support_stream'];
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try
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{
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$stream = \IPS\nexus\Support\Stream::load( $streamId );
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if ( isset( \IPS\Request::i()->stream ) )
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{
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\IPS\Request::i()->setCookie( 'support_stream', $streamId, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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\IPS\Db::i()->delete( 'nexus_support_streams', array( 'stream_owner=? AND stream_temporary=1 AND stream_id<>?', \IPS\Member::loggedIn()->member_id, $streamId ) );
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}
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}
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catch ( \OutOfRangeException $e ) { }
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}
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}
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$stream = $stream ?: \IPS\nexus\Support\Stream::load('open');
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/* Are we grouping by department? */
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if ( isset( \IPS\Request::i()->groupByDepartment ) )
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{
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if ( \IPS\Request::i()->groupByDepartment )
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{
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\IPS\Request::i()->setCookie( 'support_dpt_group', 1, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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else
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{
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\IPS\Request::i()->setCookie( 'support_dpt_group', 0, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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}
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$groupByDepartment = ( isset( \IPS\Request::i()->cookie['support_dpt_group'] ) and \IPS\Request::i()->cookie['support_dpt_group'] );
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/* What's our order? */
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if ( \IPS\Request::i()->sortBy )
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{
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\IPS\Request::i()->setCookie( 'support_sort', \IPS\Request::i()->sortBy, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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if ( \IPS\Request::i()->sortDir )
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{
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\IPS\Request::i()->setCookie( 'support_order', \IPS\Request::i()->sortDir, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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if ( isset( \IPS\Request::i()->honorSeverities ) )
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{
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\IPS\Request::i()->setCookie( 'support_honor_severities', \IPS\Request::i()->honorSeverities, \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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$order = array();
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if ( $groupByDepartment )
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{
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$order[] = 'dpt_position';
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}
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$honorSeverities = ( !isset( \IPS\Request::i()->cookie['support_honor_severities'] ) or \IPS\Request::i()->cookie['support_honor_severities'] );
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if ( $honorSeverities )
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{
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$order[] = 'sev_position ASC';
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}
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$sortBy = ( isset( \IPS\Request::i()->cookie['support_sort'] ) and in_array( \IPS\Request::i()->cookie['support_sort'], array( 'r_started', 'r_last_new_reply', 'r_last_reply', 'r_last_staff_reply' ) ) ) ? \IPS\Request::i()->cookie['support_sort'] : 'r_last_new_reply';
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$sortDir = ( isset( \IPS\Request::i()->cookie['support_order'] ) and in_array( \IPS\Request::i()->cookie['support_order'], array( 'ASC', 'DESC' ) ) ) ? \IPS\Request::i()->cookie['support_order'] : 'ASC';
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$order[] = $sortBy . ' ' . $sortDir;
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$order = implode( ', ', $order );
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/* Get the results and pagination */
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$perPage = 25;
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$count = $stream->count( \IPS\Member::loggedIn() );
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$numberOfPages = ceil( $count / $perPage );
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$page = ( isset( \IPS\Request::i()->page ) and \IPS\Request::i()->page <= $numberOfPages ) ? intval( \IPS\Request::i()->page ) : 1;
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$results = $stream->results( \IPS\Member::loggedIn(), $order, $page, $perPage );
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$pagination = \IPS\Theme::i()->getTemplate( 'global', 'core', 'global' )->pagination( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests'), $numberOfPages, $page, $perPage );
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/* Are any of those tracked/participated in? */
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$supportRequestsInView = array_keys( iterator_to_array( $results ) );
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$tracked = iterator_to_array( \IPS\Db::i()->select( array( 'request_id', 'notify' ), 'nexus_support_tracker', array( array( 'member_id=?', \IPS\Member::loggedIn()->member_id ), array( \IPS\Db::i()->in( 'request_id', $supportRequestsInView ) ) ) )->setKeyField( 'request_id' )->setValueField( 'notify' ) );
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$participatedIn = iterator_to_array( \IPS\Db::i()->select( 'DISTINCT reply_request', 'nexus_support_replies', array( array( 'reply_member=?', \IPS\Member::loggedIn()->member_id ), array( \IPS\Db::i()->in( 'reply_request', $supportRequestsInView ) ) ) ) );
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/* Filter form */
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$form = \IPS\nexus\Support\Stream::load('open')->form( $stream, \IPS\Http\Url::internal('app=nexus&module=support&controller=requests') );
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if ( $values = $form->values() )
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{
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if ( $values['stream'] == 'custom' )
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{
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\IPS\Db::i()->delete( 'nexus_support_streams', array( 'stream_owner=? AND stream_temporary=1', \IPS\Member::loggedIn()->member_id ) );
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$stream = \IPS\nexus\Support\Stream::createFromForm( $values );
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\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&stream=') . $stream->id );
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}
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else
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{
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\IPS\Request::i()->setCookie( 'support_stream', $values['stream'], \IPS\DateTime::create()->add( new \DateInterval( 'P1Y') ), FALSE );
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}
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}
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$form = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'support' ) ), 'filterForm' ) );
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/* Display */
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\IPS\Output::i()->title = $customer ? \IPS\Member::loggedIn()->language()->addToStack( 'members_support_requests', FALSE, array( 'sprintf' => array( $customer->cm_name ) ) ) : \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests');
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\IPS\Output::i()->output .= \IPS\Theme::i()->getTemplate( 'global', 'core' )->block( 'title', (string) $table );
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if ( \IPS\Request::i()->isAjax() )
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{
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\IPS\Output::i()->json( array(
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'form' => $form,
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'results' => \IPS\Theme::i()->getTemplate( 'support' )->requestsTable( $results, $pagination, $groupByDepartment, $sortBy, $sortDir, $tracked, $participatedIn, $honorSeverities )
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) );
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return;
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}
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else
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{
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\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests');
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\IPS\Output::i()->output .= \IPS\Theme::i()->getTemplate( 'support' )->requests( $form, $stream, $results, $pagination, $groupByDepartment, $sortBy, $sortDir, $tracked, $participatedIn, $honorSeverities );
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}
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/* Create Button */
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if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_create' ) )
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{
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$createUrl = \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=create&_new=1');
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if ( $customer )
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{
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$createUrl = $createUrl->setQueryString( 'member', $customer->member_id );
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}
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\IPS\Output::i()->sidebar['actions']['create'] = array(
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'icon' => 'plus',
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'title' => 'add',
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@@ -156,40 +208,211 @@ class _requests extends \IPS\Dispatcher\Controller
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}
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/* Settings */
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\IPS\Output::i()->sidebar['actions']['notifications'] = array(
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'icon' => 'envelope',
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'title' => 'my_notifications',
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'link' => \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=notifications'),
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'data' => array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('my_notifications') )
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\IPS\Output::i()->sidebar['actions']['my_preferences'] = array(
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'icon' => 'cog',
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'title' => 'my_preferences',
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'link' => \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=preferences'),
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);
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if( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'support_display_settings' ) )
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/* History Button */
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\IPS\Output::i()->sidebar['actions']['history'] = array(
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'icon' => 'clock-o',
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'title' => 'my_history',
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'link' => \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=history'),
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);
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}
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/**
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* Filter form
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*
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* @return \IPS\Helpers\Form
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*/
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protected function filters()
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{
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\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests');
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\IPS\Output::i()->output = \IPS\nexus\Support\Stream::load('open')->form( NULL, \IPS\Http\Url::internal('app=nexus&module=support&controller=requests') )->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'support' ) ), 'filterForm' ) );
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}
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/**
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* Save a temporary stream
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*
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* @return void
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*/
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protected function saveStream()
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{
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if ( isset( \IPS\Request::i()->stream_title ) )
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{
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\IPS\Output::i()->sidebar['actions']['settings'] = array(
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'icon' => 'cog',
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'title' => 'display_settings',
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'link' => \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=settings'),
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'data' => array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('display_settings') )
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);
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\IPS\Db::i()->update( 'nexus_support_streams', array(
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'stream_title' => \IPS\Request::i()->stream_title,
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'stream_temporary' => 0
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), array( 'stream_owner=? AND stream_temporary=1', \IPS\Member::loggedIn()->member_id ) );
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\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests' ) );
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}
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else
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{
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$form = new \IPS\Helpers\Form;
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$form->add( new \IPS\Helpers\Form\Text( 'stream_title', '', TRUE ) );
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\IPS\Output::i()->output = $form;
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}
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}
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/**
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* Reset my departments
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* Edit a saved stream
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*
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* @return void
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* @return void
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*/
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protected function resetMyDepartments()
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protected function editStream()
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{
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\IPS\Request::i()->setCookie( 'support_filters', '', \IPS\DateTime::create()->sub( new \DateInterval( 'P1D' ) ) );
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\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests') );
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try
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{
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$stream = \IPS\nexus\Support\Stream::load( \IPS\Request::i()->id );
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if ( $stream->temporary or $stream->owner != \IPS\Member::loggedIn()->member_id )
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{
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throw new \OutOfRangeException;
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}
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}
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catch ( \OutOfRangeException $e )
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||||
{
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\IPS\Output::i()->error( 'node_error', '2X261/3', 404, '' );
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||||
}
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$form = $stream->form( $stream, \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests&do=editStream&id=' . $stream->id ) );
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$form->addTab('title');
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$form->add( new \IPS\Helpers\Form\Text( 'stream_title', $stream->title, TRUE ) );
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$form->addButton( 'delete', 'submit', NULL, 'ipsButton ipsButton_light', array( 'name' => 'deleteButton', 'value' => 1 ) );
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if ( $values = $form->values() )
|
||||
{
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if ( isset( \IPS\Request::i()->deleteButton ) and \IPS\Request::i()->deleteButton )
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||||
{
|
||||
$stream->delete();
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests' ) );
|
||||
}
|
||||
else
|
||||
{
|
||||
$stream->title = $values['stream_title'];
|
||||
$stream->updateFromForm( $values );
|
||||
$stream->save();
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests&stream=' . $stream->id ) );
|
||||
}
|
||||
}
|
||||
|
||||
\IPS\Output::i()->output = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'support' ) ), 'filterForm' ) );
|
||||
}
|
||||
|
||||
/**
|
||||
* My Notifications
|
||||
* Multimod
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
protected function notifications()
|
||||
protected function multimod()
|
||||
{
|
||||
\IPS\Session::i()->csrfCheck();
|
||||
|
||||
$notices = array();
|
||||
|
||||
/* Tracking? */
|
||||
if ( \IPS\Request::i()->modaction === 'track_off' )
|
||||
{
|
||||
\IPS\Db::i()->delete( 'nexus_support_tracker', array( array( 'member_id=?', \IPS\Member::loggedIn()->member_id ), array( \IPS\Db::i()->in( 'request_id', array_keys( \IPS\Request::i()->multimod ) ) ) ) );
|
||||
}
|
||||
elseif ( \IPS\Request::i()->modaction === 'track_on' or \IPS\Request::i()->modaction === 'track_notify' )
|
||||
{
|
||||
foreach ( array_keys( \IPS\Request::i()->multimod ) as $requestId )
|
||||
{
|
||||
\IPS\Db::i()->insert( 'nexus_support_tracker', array(
|
||||
'member_id' => \IPS\Member::loggedIn()->member_id,
|
||||
'request_id' => $requestId,
|
||||
'notify' => \IPS\Request::i()->modaction === 'track_notify'
|
||||
), TRUE );
|
||||
}
|
||||
}
|
||||
|
||||
/* Everything else requires a loop... */
|
||||
else
|
||||
{
|
||||
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', \IPS\Db::i()->in( 'r_id', array_keys( \IPS\Request::i()->multimod ) ) ), 'IPS\nexus\Support\Request' ) as $request )
|
||||
{
|
||||
if ( $request->canView() )
|
||||
{
|
||||
/* Set status */
|
||||
if ( mb_substr( \IPS\Request::i()->modaction, 0, 7 ) === 'status_' )
|
||||
{
|
||||
/* Set it */
|
||||
$status = \IPS\nexus\Support\Status::load( mb_substr( \IPS\Request::i()->modaction, 7 ) );
|
||||
$oldStatus = $request->status;
|
||||
$request->status = $status;
|
||||
|
||||
/* Assign it if we have to */
|
||||
if ( $status->assign )
|
||||
{
|
||||
if ( $request->staff and $request->staff->member_id != \IPS\Member::loggedIn()->member_id )
|
||||
{
|
||||
$notices[] = \IPS\Member::loggedIn()->language()->addToStack( 'you_have_stolen_request_multimod', FALSE, array( 'sprintf' => array( $request->id, $request->staff->name ) ) );
|
||||
}
|
||||
|
||||
$request->staff = \IPS\Member::loggedIn();
|
||||
}
|
||||
/* Or set the previous status was "Working", release our assigning */
|
||||
elseif ( $oldStatus->assign and $request->staff )
|
||||
{
|
||||
$request->staff = NULL;
|
||||
}
|
||||
|
||||
/* Save and Log */
|
||||
$request->save();
|
||||
if ( $status->log )
|
||||
{
|
||||
$request->log( 'status', $oldStatus, $status );
|
||||
}
|
||||
}
|
||||
|
||||
/* Set severity */
|
||||
elseif ( mb_substr( \IPS\Request::i()->modaction, 0, 9 ) === 'severity_' )
|
||||
{
|
||||
$new = \IPS\nexus\Support\Severity::load( mb_substr( \IPS\Request::i()->modaction, 9 ) );
|
||||
$request->log( 'severity', $request->severity, $new );
|
||||
$request->severity = $new;
|
||||
$request->save();
|
||||
}
|
||||
|
||||
/* Set department */
|
||||
elseif ( mb_substr( \IPS\Request::i()->modaction, 0, 11 ) === 'department_' )
|
||||
{
|
||||
$new = \IPS\nexus\Support\Department::load( mb_substr( \IPS\Request::i()->modaction, 11 ) );
|
||||
$request->log( 'department', $request->department, $new );
|
||||
$request->department = $new;
|
||||
$request->save();
|
||||
}
|
||||
|
||||
/* Assign */
|
||||
elseif ( mb_substr( \IPS\Request::i()->modaction, 0, 6 ) === 'staff_' )
|
||||
{
|
||||
$staff = mb_substr( \IPS\Request::i()->modaction, 6 );
|
||||
$new = $staff ? \IPS\Member::load( $staff ) : NULL;
|
||||
$request->log( 'staff', $request->staff, $new );
|
||||
$request->staff = $new;
|
||||
$request->save();
|
||||
}
|
||||
|
||||
/* Delete? */
|
||||
elseif ( \IPS\Request::i()->modaction === 'delete' and \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_delete' ) )
|
||||
{
|
||||
$request->delete();
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests' ), implode( ', ', $notices ) );
|
||||
}
|
||||
|
||||
/**
|
||||
* My Preferences
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
protected function preferences()
|
||||
{
|
||||
$types = array( 'support_notify_new' => 'n', 'support_notify_replies' => 'r', 'support_notify_assign' => 'a' );
|
||||
|
||||
@@ -202,15 +425,76 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
}
|
||||
|
||||
$form = new \IPS\Helpers\Form;
|
||||
$form->addMessage( 'support_notify_blurb' );
|
||||
|
||||
$form->addHeader('my_preferences');
|
||||
try
|
||||
{
|
||||
$preferences = \IPS\Db::i()->select( '*', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
|
||||
}
|
||||
catch ( \UnderflowException $e )
|
||||
{
|
||||
$preferences = NULL;
|
||||
}
|
||||
$form->add( new \IPS\Helpers\Form\Editor( 'nexus_default_support_content', $preferences ? $preferences['content'] : NULL, FALSE, array( 'app' => 'nexus', 'key' => 'Support', 'autoSaveKey' => 'default_content', 'tags' => array(
|
||||
'{customer_first_name}' => \IPS\Member::loggedIn()->language()->addToStack('customer_first_name'),
|
||||
'{customer_last_name}' => \IPS\Member::loggedIn()->language()->addToStack('customer_first_name'),
|
||||
'{customer_full_name}' => \IPS\Member::loggedIn()->language()->addToStack('customer_full_name'),
|
||||
'{department_name}' => \IPS\Member::loggedIn()->language()->addToStack('department_name'),
|
||||
'{department_email}' => \IPS\Member::loggedIn()->language()->addToStack('department_email'),
|
||||
) ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Select( 'nexus_default_support_action', $preferences ? $preferences['action'] : '', FALSE, array( 'options' => array(
|
||||
'' => 'reply_remember_last',
|
||||
'first' => 'reply_and_go_to_first',
|
||||
'stay' => 'reply_and_stay',
|
||||
'next' => 'reply_and_go_to_next',
|
||||
'list' => 'reply_and_go_to_list',
|
||||
) ) ) );
|
||||
|
||||
$_myDepartments = iterator_to_array( \IPS\nexus\Support\Department::departmentsWithPermission() );
|
||||
$myOrder = array();
|
||||
foreach ( \IPS\Db::i()->select( array( 'department_id' ), 'nexus_support_staff_dpt_order', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ), 'dpt_position ASC' ) as $departmentId )
|
||||
{
|
||||
if ( array_key_exists( $departmentId, $_myDepartments ) )
|
||||
{
|
||||
$myOrder[ $departmentId ] = $_myDepartments[ $departmentId ]->_title;
|
||||
}
|
||||
}
|
||||
foreach( $_myDepartments as $department )
|
||||
{
|
||||
if ( !array_key_exists( $department->id, $myOrder ) )
|
||||
{
|
||||
$myOrder[ $department->id ] = $department->_title;
|
||||
}
|
||||
}
|
||||
$form->add( new \IPS\Helpers\Form\Sort( 'nexus_group_departments_order', $myOrder, FALSE ) );
|
||||
|
||||
$form->addHeader('notify_me_when');
|
||||
$form->addMessage( 'support_notify_blurb' );
|
||||
foreach ( $types as $k => $t )
|
||||
{
|
||||
$form->add( new \IPS\Helpers\Form\Select( $k, isset( $existing[ $t ] ) ? ( $existing[ $t ] === '*' ? 0 : explode( ',', $existing[ $t ] ) ) : NULL, FALSE, array( 'options' => $myDepartments, 'multiple' => TRUE, 'unlimited' => 0, 'unlimitedLang' => 'all' ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Select( $k, isset( $existing[ $t ] ) ? ( $existing[ $t ] === '*' ? 0 : explode( ',', $existing[ $t ] ) ) : NULL, FALSE, array( 'options' => $myDepartments, 'multiple' => TRUE, 'unlimited' => 0, 'unlimitedLang' => 'all', 'noDefault' => TRUE ) ) );
|
||||
}
|
||||
|
||||
if ( $values = $form->values() )
|
||||
{
|
||||
\IPS\Db::i()->insert( 'nexus_support_staff_preferences', array(
|
||||
'staff_id' => \IPS\Member::loggedIn()->member_id,
|
||||
'content' => $values['nexus_default_support_content'],
|
||||
'action' => $values['nexus_default_support_action'],
|
||||
), TRUE );
|
||||
|
||||
\IPS\Db::i()->delete( 'nexus_support_staff_dpt_order', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) );
|
||||
|
||||
$i = 1;
|
||||
foreach ( $values['nexus_group_departments_order'] as $k => $v )
|
||||
{
|
||||
\IPS\Db::i()->insert( 'nexus_support_staff_dpt_order', array(
|
||||
'staff_id' => \IPS\Member::loggedIn()->member_id,
|
||||
'department_id' => $k,
|
||||
'dpt_position' => $i++,
|
||||
) );
|
||||
}
|
||||
|
||||
\IPS\Db::i()->delete( 'nexus_support_notify', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) );
|
||||
|
||||
foreach ( $types as $k => $t )
|
||||
@@ -228,72 +512,10 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal("app=nexus&module=support&controller=requests") );
|
||||
}
|
||||
|
||||
\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('my_notifications');
|
||||
\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('my_preferences');
|
||||
\IPS\Output::i()->output = $form;
|
||||
}
|
||||
|
||||
/**
|
||||
* Display Settings
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
protected function settings()
|
||||
{
|
||||
\IPS\Dispatcher::i()->checkAcpPermission( 'support_display_settings' );
|
||||
|
||||
$form = new \IPS\Helpers\Form;
|
||||
$form->add( new \IPS\Helpers\Form\Custom( 'support_old_highlight', array( \IPS\Settings::i()->support_old_stat, \IPS\Settings::i()->support_old_number ), FALSE, array(
|
||||
'getHtml' => function( $obj )
|
||||
{
|
||||
$number = \IPS\Settings::i()->support_old_number;
|
||||
$numberType = $number ? 'minutes' : 'hours';
|
||||
if ( $number % 1440 === 0 )
|
||||
{
|
||||
$number /= 1440; # Fun fact: that's the first time I've used that operator
|
||||
$numberType = 'days';
|
||||
}
|
||||
elseif ( $number % 60 === 0 )
|
||||
{
|
||||
$number /= 60; # Fun fact: that's the second time I've used that operator
|
||||
$numberType = 'hours';
|
||||
}
|
||||
|
||||
return \IPS\Theme::i()->getTemplate('support')->highlightSetting( $obj->name, $obj->value[0], $number, $numberType );
|
||||
}
|
||||
) ) );
|
||||
if ( $values = $form->values() )
|
||||
{
|
||||
$save = array();
|
||||
if ( isset( $values['support_old_highlight'][3] ) )
|
||||
{
|
||||
$save['support_old_number'] = 0;
|
||||
}
|
||||
else
|
||||
{
|
||||
$save['support_old_stat'] = $values['support_old_highlight'][0];
|
||||
switch ( $values['support_old_highlight'][2] )
|
||||
{
|
||||
case 'minutes':
|
||||
$save['support_old_number'] = $values['support_old_highlight'][1];
|
||||
break;
|
||||
case 'hours':
|
||||
$save['support_old_number'] = $values['support_old_highlight'][1] * 60;
|
||||
break;
|
||||
case 'days':
|
||||
$save['support_old_number'] = $values['support_old_highlight'][1] * 1440;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
$form->saveAsSettings( $save );
|
||||
\IPS\Session::i()->log( 'acplogs__support_display_settings' );
|
||||
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests' ), 'saved' );
|
||||
}
|
||||
|
||||
\IPS\Output::i()->output = $form;
|
||||
}
|
||||
|
||||
/**
|
||||
* Create
|
||||
*
|
||||
@@ -306,50 +528,53 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
$steps = array();
|
||||
|
||||
/* Owner */
|
||||
$steps['request_owner'] = function( $data )
|
||||
if ( !isset( \IPS\Request::i()->member ) )
|
||||
{
|
||||
$form = new \IPS\Helpers\Form( 'owner', 'continue' );
|
||||
$form->add( new \IPS\Helpers\Form\Radio( 'request_owner_type', 'member', TRUE, array(
|
||||
'options' => array( 'member' => 'request_owner_member', 'email' => 'request_owner_email' ),
|
||||
'toggles' => array( 'member' => array( 'request_owner_member' ), 'email' => array( 'request_owner_email' ) )
|
||||
) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Member( 'request_owner_member', isset( \IPS\Request::i()->member ) ? \IPS\Member::load( \IPS\Request::i()->member ) : NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_member' ) );
|
||||
$form->add( new \IPS\Helpers\Form\Email( 'request_owner_email', NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_email' ) );
|
||||
if ( $values = $form->values() )
|
||||
$steps['request_owner'] = function( $data )
|
||||
{
|
||||
if ( $values['request_owner_type'] === 'member' )
|
||||
$form = new \IPS\Helpers\Form( 'owner', 'continue' );
|
||||
$form->add( new \IPS\Helpers\Form\Radio( 'request_owner_type', 'member', TRUE, array(
|
||||
'options' => array( 'member' => 'request_owner_member', 'email' => 'request_owner_email' ),
|
||||
'toggles' => array( 'member' => array( 'request_owner_member' ), 'email' => array( 'request_owner_email' ) )
|
||||
) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Member( 'request_owner_member', isset( \IPS\Request::i()->member ) ? \IPS\Member::load( \IPS\Request::i()->member ) : NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_member' ) );
|
||||
$form->add( new \IPS\Helpers\Form\Email( 'request_owner_email', NULL, FALSE, array(), NULL, NULL, NULL, 'request_owner_email' ) );
|
||||
if ( $values = $form->values() )
|
||||
{
|
||||
if ( !$values['request_owner_member'] )
|
||||
if ( $values['request_owner_type'] === 'member' )
|
||||
{
|
||||
$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
|
||||
return (string) $form;
|
||||
}
|
||||
$data['member'] = $values['request_owner_member']->member_id;
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( !$values['request_owner_email'] )
|
||||
{
|
||||
$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
|
||||
return (string) $form;
|
||||
}
|
||||
|
||||
$member = \IPS\Member::load( $values['request_owner_email'], 'email' );
|
||||
if ( $member->member_id )
|
||||
{
|
||||
$data['member'] = $member->member_id;
|
||||
if ( !$values['request_owner_member'] )
|
||||
{
|
||||
$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
|
||||
return (string) $form;
|
||||
}
|
||||
$data['member'] = $values['request_owner_member']->member_id;
|
||||
}
|
||||
else
|
||||
{
|
||||
$data['email'] = $values['request_owner_email'];
|
||||
if ( !$values['request_owner_email'] )
|
||||
{
|
||||
$form->error = \IPS\Member::loggedIn()->language()->addToStack('request_owner_req');
|
||||
return (string) $form;
|
||||
}
|
||||
|
||||
$member = \IPS\Member::load( $values['request_owner_email'], 'email' );
|
||||
if ( $member->member_id )
|
||||
{
|
||||
$data['member'] = $member->member_id;
|
||||
}
|
||||
else
|
||||
{
|
||||
$data['email'] = $values['request_owner_email'];
|
||||
}
|
||||
}
|
||||
|
||||
return $data;
|
||||
}
|
||||
|
||||
return $data;
|
||||
}
|
||||
|
||||
return (string) $form;
|
||||
};
|
||||
return (string) $form;
|
||||
};
|
||||
}
|
||||
|
||||
/* Stock Actions */
|
||||
$stockActions = \IPS\nexus\Support\StockAction::roots();
|
||||
@@ -380,6 +605,11 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
/* Request Details */
|
||||
$steps['request_details'] = function( $data ) use ( $stockActions )
|
||||
{
|
||||
if ( !isset( $data['member'] ) AND isset( \IPS\Request::i()->member ) )
|
||||
{
|
||||
$data['member'] = \IPS\Request::i()->member;
|
||||
}
|
||||
|
||||
$stockAction = NULL;
|
||||
if ( isset( $data['stock_action'] ) and isset( $stockActions[ $data['stock_action'] ] ) )
|
||||
{
|
||||
@@ -395,7 +625,7 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
}
|
||||
$form->add( new \IPS\Helpers\Form\Node( 'r_status', $stockAction ? $stockAction->status : \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' ), TRUE, array( 'class' => 'IPS\nexus\Support\Status' ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Node( 'support_severity', \IPS\nexus\Support\Severity::load( TRUE, 'sev_default' ), TRUE, array( 'class' => 'IPS\nexus\Support\Severity' ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Select( 'r_staff', 0, FALSE, array( 'options' => array_merge( array( 0 => '' ), \IPS\nexus\Support\Request::staff() ) ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Select( 'r_staff', 0, FALSE, array( 'options' => array( 0 => 'unassigned' ) + \IPS\nexus\Support\Request::staff() ) ) );
|
||||
if ( $values = $form->values() )
|
||||
{
|
||||
$data['title'] = $values['support_title'];
|
||||
@@ -449,11 +679,35 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
$stockAction = $stockActions[ $data['stock_action'] ];
|
||||
}
|
||||
|
||||
$department = \IPS\nexus\Support\Department::load( $data['department'] );
|
||||
try
|
||||
{
|
||||
$owner = isset( $data['member'] ) ? \IPS\nexus\Customer::load( $data['member'] ) : NULL;
|
||||
|
||||
$defaultContent = \IPS\Db::i()->select( 'content', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
|
||||
$defaultContent = str_replace(
|
||||
array( '{customer_first_name}', '{customer_last_name}', '{customer_full_name}', '{department_name}', '{department_email}' ),
|
||||
array(
|
||||
$owner ? $owner->cm_first_name : '',
|
||||
$owner ? $owner->cm_last_name : '',
|
||||
$owner ? $owner->cm_name : $data['email'],
|
||||
$department->_title,
|
||||
$department->email
|
||||
),
|
||||
$defaultContent
|
||||
);
|
||||
}
|
||||
catch ( \UnderflowException $e )
|
||||
{
|
||||
$defaultContent = NULL;
|
||||
}
|
||||
|
||||
$form = new \IPS\Helpers\Form( 'your_message' );
|
||||
$form->add( new \IPS\Helpers\Form\Email( 'to', isset( $data['member'] ) ? \IPS\Member::load( $data['member'] )->email : $data['email'] ) );
|
||||
$form->add( new \IPS\Helpers\Form\Text( 'cc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Text( 'bcc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Editor( 'message', $stockAction ? $stockAction->message : NULL, TRUE, array( 'app' => 'nexus', 'key' => 'Support', 'autoSaveKey' => md5( "new-req-message" ) ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\YesNo( 'support_email_customer', TRUE, TRUE, array( 'togglesOn' => array( 'support_create_to', 'support_create_cc', 'support_create_bcc' ) ) ) );
|
||||
$form->add( new \IPS\Helpers\Form\Email( 'to', isset( $data['member'] ) ? \IPS\Member::load( $data['member'] )->email : $data['email'], NULL, array(), NULL, NULL, NULL, 'support_create_to' ) );
|
||||
$form->add( new \IPS\Helpers\Form\Text( 'cc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ), NULL, NULL, 'support_create_cc' ) );
|
||||
$form->add( new \IPS\Helpers\Form\Text( 'bcc', array(), FALSE, array( 'autocomplete' => array( 'unique' => TRUE, 'forceLower' => TRUE ) ), array( 'IPS\nexus\Support\Request', '_validateEmail' ), NULL, NULL, 'support_create_bcc' ) );
|
||||
$form->add( new \IPS\Helpers\Form\Editor( 'message', $stockAction ? $stockAction->message : $defaultContent, TRUE, array( 'app' => 'nexus', 'key' => 'Support', 'autoSaveKey' => "new-req-message", 'defaultIfNoAutoSave' => TRUE ) ) );
|
||||
if ( $values = $form->values() )
|
||||
{
|
||||
$request = new \IPS\nexus\Support\Request;
|
||||
@@ -467,7 +721,7 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
{
|
||||
$request->email = $data['email'];
|
||||
}
|
||||
$request->department = \IPS\nexus\Support\Department::load( $data['department'] );
|
||||
$request->department = $department;
|
||||
if ( isset( $data['purchase'] ) and $data['purchase'] )
|
||||
{
|
||||
$request->purchase = \IPS\nexus\Purchase::load( $data['purchase'] );
|
||||
@@ -481,10 +735,17 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
if ( isset( $data['custom_fields'] ) )
|
||||
{
|
||||
$cfields = array();
|
||||
$customFieldObjects = \IPS\nexus\Support\CustomField::roots();
|
||||
foreach ( $data['custom_fields'] as $k => $v )
|
||||
{
|
||||
$cfields[ mb_substr( $k, 13 ) ] = $v;
|
||||
if ( mb_substr( $k, 0, 13 ) === 'nexus_cfield_' )
|
||||
{
|
||||
$k = mb_substr( $k, 13 );
|
||||
$class = $customFieldObjects[ $k ]->buildHelper();
|
||||
$cfields[ $k ] = $class::stringValue( $v );
|
||||
}
|
||||
}
|
||||
|
||||
$request->cfields = $cfields;
|
||||
}
|
||||
|
||||
@@ -534,9 +795,14 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
$reply->ip_address = \IPS\Request::i()->ipAddress();
|
||||
$reply->bcc = implode( ',', $values['bcc'] );
|
||||
$reply->save();
|
||||
|
||||
|
||||
\IPS\File::claimAttachments( 'new-req-message', $request->id, $reply->id );
|
||||
|
||||
$request->processAfterCreate( $reply, $data );
|
||||
$reply->sendCustomerNotifications( $values['to'], $values['cc'], $values['bcc'] );
|
||||
if ( $values['support_email_customer'] )
|
||||
{
|
||||
$reply->sendCustomerNotifications( $values['to'], $values['cc'], $values['bcc'] );
|
||||
}
|
||||
$reply->sendNotifications();
|
||||
|
||||
$url = NULL;
|
||||
@@ -581,8 +847,169 @@ class _requests extends \IPS\Dispatcher\Controller
|
||||
return $form;
|
||||
};
|
||||
|
||||
/* Set member */
|
||||
$url = \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=create');
|
||||
$initialData = NULL;
|
||||
if ( isset( \IPS\Request::i()->member ) )
|
||||
{
|
||||
$initialData = array( 'member' => \IPS\Request::i()->member );
|
||||
$url = $url->setQueryString( 'member', \IPS\Request::i()->member );
|
||||
}
|
||||
|
||||
/* Display */
|
||||
\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('create_support_request');
|
||||
\IPS\Output::i()->output = new \IPS\Helpers\Wizard( $steps, \IPS\Http\Url::internal('app=nexus&module=support&controller=requests&do=create') );
|
||||
\IPS\Output::i()->output = new \IPS\Helpers\Wizard( $steps, $url, TRUE, $initialData );
|
||||
}
|
||||
|
||||
/**
|
||||
* View History
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
protected function history()
|
||||
{
|
||||
/* Jump to the right date */
|
||||
if ( isset( \IPS\Request::i()->date_jump ) )
|
||||
{
|
||||
try
|
||||
{
|
||||
$timezone = \IPS\Member::loggedIn()->timezone ? new \DateTimeZone( \IPS\Member::loggedIn()->timezone ) : NULL;
|
||||
}
|
||||
catch ( \Exception $e )
|
||||
{
|
||||
$timezone = NULL;
|
||||
}
|
||||
|
||||
$date = new \IPS\DateTime( \IPS\Helpers\Form\Date::_convertDateFormat( \IPS\Request::i()->date_jump ), $timezone );
|
||||
|
||||
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests&do=history&date=' . $date->getTimestamp() ) );
|
||||
}
|
||||
|
||||
/* Get our dates */
|
||||
$date = isset( \IPS\Request::i()->date ) ? \IPS\DateTime::ts( \IPS\Request::i()->date ) : \IPS\DateTime::ts( time() )->setTime( 0, 0, 0 );
|
||||
$tomorrow = clone $date;
|
||||
$tomorrow = $tomorrow->add( new \DateInterval('P1D') );
|
||||
$yesterday = clone $date;
|
||||
$yesterday = $yesterday->sub( new \DateInterval('P1D') );
|
||||
|
||||
/* What page are we on? */
|
||||
$page = isset( \IPS\Request::i()->page ) ? intval( \IPS\Request::i()->page ) : 1;
|
||||
$perPage = 25;
|
||||
|
||||
/* Get our replies */
|
||||
$replyWhere = array(
|
||||
array( 'reply_member=? AND reply_date>? AND reply_date<?', \IPS\Member::loggedIn()->member_id, $date->getTimestamp(), $tomorrow->getTimestamp() ),
|
||||
array( \IPS\Db::i()->in( 'r_department', array_keys( iterator_to_array( \IPS\nexus\Support\Department::departmentsWithPermission( \IPS\Member::loggedIn() ) ) ) ) )
|
||||
);
|
||||
$replies = new \IPS\Patterns\ActiveRecordIterator(
|
||||
\IPS\Db::i()->select( 'nexus_support_replies.*, nexus_support_ratings.*', 'nexus_support_replies',
|
||||
$replyWhere,
|
||||
'reply_id DESC',
|
||||
array( ( $page - 1 ) * $perPage, $perPage ),
|
||||
NULL,
|
||||
NULL,
|
||||
\IPS\Db::SELECT_SQL_CALC_FOUND_ROWS + \IPS\Db::SELECT_MULTIDIMENSIONAL_JOINS
|
||||
)
|
||||
->join( 'nexus_support_requests', 'r_id=reply_request' )
|
||||
->join( 'nexus_support_departments', 'dpt_id=r_department' )
|
||||
->join( 'nexus_support_ratings', 'reply_id=rating_reply' )
|
||||
, 'IPS\nexus\Support\Reply'
|
||||
);
|
||||
|
||||
/* Work out pagination */
|
||||
$count = $replies->count( TRUE );
|
||||
$numberOfPages = ceil( $count / $perPage );
|
||||
$pagination = \IPS\Theme::i()->getTemplate( 'global', 'core', 'global' )->pagination( \IPS\Http\Url::internal( 'app=nexus&module=support&controller=requests&do=history&date=' . $date->getTimestamp() ), $numberOfPages, $page, $perPage );
|
||||
|
||||
/* Any tracked? */
|
||||
$supportRequestsInView = array();
|
||||
$first = NULL;
|
||||
$last = NULL;
|
||||
foreach ( $replies as $reply )
|
||||
{
|
||||
if ( $first === NULL )
|
||||
{
|
||||
$first = $reply;
|
||||
}
|
||||
$supportRequestsInView[] = $reply->request;
|
||||
$last = $reply;
|
||||
}
|
||||
$tracked = iterator_to_array( \IPS\Db::i()->select( array( 'request_id', 'notify' ), 'nexus_support_tracker', array( array( 'member_id=?', \IPS\Member::loggedIn()->member_id ), array( \IPS\Db::i()->in( 'request_id', $supportRequestsInView ) ) ) )->setKeyField( 'request_id' )->setValueField( 'notify' ) );
|
||||
|
||||
/* Add in actions */
|
||||
if ( $last )
|
||||
{
|
||||
$logWhere = array( array( 'rlog_member=? AND rlog_date>=?', \IPS\Member::loggedIn()->member_id, $last->date ) );
|
||||
try
|
||||
{
|
||||
$firstOnNextPage = \IPS\Db::i()->select( 'reply_date', 'nexus_support_replies', array_merge( $replyWhere, array( array( 'reply_date>?', $first->date ) ) ), 'reply_date ASC', 1 )->join( 'nexus_support_requests', 'r_id=reply_request' )->join( 'nexus_support_departments', 'dpt_id=r_department' )->first();
|
||||
$logWhere[] = array( 'rlog_date<?', $firstOnNextPage );
|
||||
}
|
||||
catch ( \UnderflowException $e )
|
||||
{
|
||||
$logWhere[] = array( 'rlog_date<?', $tomorrow->getTimestamp() );
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$logWhere = array( array( 'rlog_member=? AND rlog_date>? AND rlog_date<?', \IPS\Member::loggedIn()->member_id, $date->getTimestamp(), $tomorrow->getTimestamp() ) );
|
||||
}
|
||||
$iterator = new \IPS\Patterns\UnionIterator( 'desc' );
|
||||
$iterator->attachIterator( $replies, 'date' );
|
||||
$iterator->attachIterator( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_request_log', $logWhere, 'rlog_date DESC' ), 'IPS\nexus\Support\Log' ), 'date' );
|
||||
|
||||
/* Make a 30 day chart */
|
||||
$data = array();
|
||||
$workingDate = \IPS\DateTime::ts( time() - ( 86400 * 29 ) )->setTime( 0, 0, 0 );
|
||||
$thirtyDaysAgo = $workingDate->getTimestamp();
|
||||
for ( $i = 0; $i < 30; $i++ )
|
||||
{
|
||||
$data[ $workingDate->format( 'Y-n-j' ) ] = 0;
|
||||
$workingDate->add( new \DateInterval('P1D') );
|
||||
}
|
||||
$chart = new \IPS\Helpers\Chart;
|
||||
$chart->addHeader( \IPS\Member::loggedIn()->language()->addToStack('date'), 'date' );
|
||||
$chart->addHeader( \IPS\Member::loggedIn()->language()->addToStack('staff_reply_count'), 'number' );
|
||||
foreach ( \IPS\Db::i()->select( "COUNT(*) AS count, DATE_FORMAT( FROM_UNIXTIME( reply_date ), '%Y-%c-%e' ) AS time", 'nexus_support_replies', array( 'reply_member=? AND reply_type=? AND reply_date>?', \IPS\Member::loggedIn()->member_id, \IPS\nexus\Support\Reply::REPLY_STAFF, $thirtyDaysAgo ), NULL, NULL, 'time' ) as $row )
|
||||
{
|
||||
$data[ $row['time'] ] = $row['count'];
|
||||
}
|
||||
foreach ( $data as $dateString => $count )
|
||||
{
|
||||
$datetime = new \IPS\DateTime;
|
||||
$exploded = explode( '-', $dateString );
|
||||
$datetime->setDate( (float) $exploded[0], $exploded[1], $exploded[2] );
|
||||
$datetime->setTime( 0, 0, 0 );
|
||||
$chart->addRow( array( $datetime, $count ) );
|
||||
}
|
||||
$chart = $chart->render( 'ColumnChart', array(
|
||||
'backgroundColor' => '#f5f5f5',
|
||||
'chartArea' => array( 'width' => '97%', 'height' => '81%' ),
|
||||
'colors' => array( '#394248' ),
|
||||
'fontSize' => 10,
|
||||
'height' => 150,
|
||||
'vAxis' => array( 'gridlines' => array( 'count' => 4 ), 'maxValue' => max( $data ), 'textPosition' => 'none' ),
|
||||
'hAxis' => array( 'gridlines' => array( 'color' => '#f5f5f5' ) ),
|
||||
'legend' => array( 'position' => 'none' )
|
||||
) );
|
||||
|
||||
/* Stats */
|
||||
$sixtyDaysAgo = ( $thirtyDaysAgo - ( 86400 * 30 ) );
|
||||
$resolvedStatuses = iterator_to_array( \IPS\Db::i()->select( 'status_id', 'nexus_support_statuses', 'status_is_locked=1' ) );
|
||||
$stats = array();
|
||||
|
||||
$stats['totalRepliesThis'] = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( 'reply_member=? AND reply_type=? AND reply_date>?', \IPS\Member::loggedIn()->member_id, \IPS\nexus\Support\Reply::REPLY_STAFF, $thirtyDaysAgo ) )->first();
|
||||
$stats['totalRepliesPrev'] = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( 'reply_member=? AND reply_type=? AND reply_date>? AND reply_date<?', \IPS\Member::loggedIn()->member_id, \IPS\nexus\Support\Reply::REPLY_STAFF, $sixtyDaysAgo, $thirtyDaysAgo ) )->first();
|
||||
$stats['customersHelpedThis'] = \IPS\Db::i()->select( 'COUNT( DISTINCT IF( nexus_support_requests.r_member, nexus_support_requests.r_member, nexus_support_requests.r_email ) )', 'nexus_support_replies', array( 'reply_member=? AND reply_type=? AND reply_date>?', \IPS\Member::loggedIn()->member_id, \IPS\nexus\Support\Reply::REPLY_STAFF, $thirtyDaysAgo ) )->join( 'nexus_support_requests', 'reply_request=r_id' )->first();
|
||||
$stats['customersHelpedPrev'] = \IPS\Db::i()->select( 'COUNT( DISTINCT IF( nexus_support_requests.r_member, nexus_support_requests.r_member, nexus_support_requests.r_email ) )', 'nexus_support_replies', array( 'reply_member=? AND reply_type=? AND reply_date>? AND reply_date<?', \IPS\Member::loggedIn()->member_id, \IPS\nexus\Support\Reply::REPLY_STAFF, $sixtyDaysAgo, $thirtyDaysAgo ) )->join( 'nexus_support_requests', 'reply_request=r_id' )->first();
|
||||
$stats['issuesResolvedThis'] = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_requests', array( 'reply_member=? AND r_last_staff_reply>?', \IPS\Member::loggedIn()->member_id, $thirtyDaysAgo ) )->join( 'nexus_support_replies', 'reply_date=r_last_staff_reply' )->first();
|
||||
$stats['issuesResolvedPrev'] = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_requests', array( 'reply_member=? AND r_last_staff_reply>? AND r_last_staff_reply<?', \IPS\Member::loggedIn()->member_id, $sixtyDaysAgo, $thirtyDaysAgo ) )->join( 'nexus_support_replies', 'reply_date=r_last_staff_reply' )->first();
|
||||
$stats['averageRatingThis'] = round( \IPS\Db::i()->select( 'AVG(rating_rating)', 'nexus_support_ratings', array( 'rating_staff=? AND rating_date>?', \IPS\Member::loggedIn()->member_id, $thirtyDaysAgo ) )->first(), 1 );
|
||||
$stats['averageRatingPrev'] = round( \IPS\Db::i()->select( 'AVG(rating_rating)', 'nexus_support_ratings', array( 'rating_staff=? AND rating_date>? AND rating_date<?', \IPS\Member::loggedIn()->member_id, $sixtyDaysAgo, $thirtyDaysAgo ) )->first(), 1 );
|
||||
|
||||
/* Display */
|
||||
\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack('my_history');
|
||||
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate('support')->myHistory( $date, $tomorrow, $yesterday, $iterator, $pagination, $tracked, $chart, $stats );
|
||||
|
||||
}
|
||||
}
|
||||
Reference in new issue
Block a user