Version 4.1.19

2025-12-19 05:38:56 -08:00
1 parent 28bd025b35
commit 2bd5025018
@@ -2,9 +2,9 @@
 /**
 * @brief		Support Request View
 * @author		<a href='http://www.invisionpower.com'>Invision Power Services, Inc.</a>
- * @copyright	(c) 2001 - SVN_YYYY Invision Power Services, Inc.
+ * @copyright	(c) 2001 - 2016 Invision Power Services, Inc.
 * @license		http://www.invisionpower.com/legal/standards/
- * @package		IPS Social Suite
+ * @package		IPS Community Suite
 * @subpackage	Nexus
 * @since		09 Apr 2014
 * @version		SVN_VERSION_NUMBER
@@ -123,7 +123,7 @@ class _request extends \IPS\nexus\modules\front\support\view
 		/* Setting Order? */
 		if ( isset( \IPS\Request::i()->order ) )
 		{
-			\IPS\Request::i()->setCookie( 'support_order', \IPS\Request::i()->order, \IPS\DateTime::create()->add( new \DateInterval('P1Y') ) );
+			\IPS\Request::i()->setCookie( 'support_replies_order', \IPS\Request::i()->order, \IPS\DateTime::create()->add( new \DateInterval('P1Y') ) );
 		}
 		
 		/* Views */
@@ -146,21 +146,24 @@ class _request extends \IPS\nexus\modules\front\support\view
 				'title'			=> $this->request->status->_title,
 				'menu'			=> array(),
 				'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
-				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+				'data'			=> array( 'role' => 'statusMenu', 'controller' => 'nexus.admin.support.metamenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_status')
 			),
 			'severity'	=> array(
 				'icon'			=> 'exclamation',
 				'title'			=> $this->request->severity->_title,
 				'menu'			=> array(),
 				'menuClass' => 'ipsMenu_selectable',
-				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+				'data'			=> array( 'role' => 'severityMenu', 'controller' => 'nexus.admin.support.metamenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_severity')
 			),
 			'department'	=> array(
 				'icon'			=> 'folder',
 				'title'			=> $this->request->department->_title,
 				'menu'			=> array(),
 				'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
-				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+				'data'			=> array( 'role' => 'departmentMenu', 'controller' => 'nexus.admin.support.metamenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_department')
 			),
 			'staff'	=> array(
 				'icon'			=> 'user',
@@ -168,9 +171,17 @@ class _request extends \IPS\nexus\modules\front\support\view
 				'menu'			=> array(),
 				'menuClass' => 'ipsMenu_selectable',
 				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu', 'role' => 'staffMenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_staff')
+			),
+			'purchase'	=> array(
+				'icon'			=> 'cube',
+				'title'			=> 'associate_purchase',
+				'link'			=> $this->request->acpUrl()->setQueryString( 'do', 'associate' ),
+				'data'			=> array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('associate'), 'ipsDialog-size' => 'narrow', 'role' => 'associatePurchaseMenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_purchase')
 			),
 			'track'	=> array(
-				'icon'			=> 'star',
+				'icon'			=> 'bookmark',
 				'title'			=> $trackLang,
 				'menu'			=> array(
 					array(
@@ -190,7 +201,8 @@ class _request extends \IPS\nexus\modules\front\support\view
 					)
 				),
 				'menuClass' => 'ipsMenu_selectable',
-				'data'			=> array( 'controller' => 'nexus.admin.support.metamenu' )
+				'data'			=> array( 'role' => 'trackMenu', 'controller' => 'nexus.admin.support.metamenu' ),
+				'tooltip'		=> \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_tracking')
 			)
 		);
 		if ( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_delete' ) )
@@ -289,8 +301,10 @@ class _request extends \IPS\nexus\modules\front\support\view
 		);
 		
 		/* Display */
-		\IPS\Output::i()->title = \IPS\Member::loggedIn()->language()->addToStack( 'request_x', FALSE, array( 'sprintf' => "#{$this->request->id}" ) );
+		\IPS\Output::i()->title = "#{$this->request->id} " . $this->request->mapped('title');
+		\IPS\Output::i()->showTitle = FALSE;
 		\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
+		\IPS\Output::i()->globalControllers[] = 'nexus.admin.support.request';
 		\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
 		if ( \IPS\Theme::i()->settings['responsive'] )
 		{
@@ -298,6 +312,175 @@ class _request extends \IPS\nexus\modules\front\support\view
 		}
 	}
 	
+	/**
+	 * Hovercard
+	 *
+	 * @return	void
+	 */
+	protected function hovercard()
+	{
+		/* Load request */
+		try
+		{
+			$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/K', 404, '' );
+		}
+		
+		/* Start with the first message */
+		$overview = array( 'firstMessage' => array( 'support_first_message', $request->comments( 1, 0, 'date', 'asc', NULL, FALSE ) ) );
+		
+		/* Add the last customer reply */
+		if ( $request->last_reply != $request->started )
+		{
+			if ( $latestPost = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( '( reply_type=? OR reply_type=? OR reply_type=? )', \IPS\nexus\Support\Reply::REPLY_MEMBER, \IPS\nexus\Support\Reply::REPLY_ALTCONTACT, \IPS\nexus\Support\Reply::REPLY_EMAIL ) ) )
+			{
+				$overview['lastCustomerReply'] =  array( 'support_last_customer_reply', $latestPost );
+			}
+		}
+		
+		/* Add the last staff reply */
+		if ( $request->last_staff_reply )
+		{
+			if ( $latestStaffReply = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF ) ) )
+			{
+				$overview['lastStaffReply'] =  array( 'support_last_staff_reply', $latestStaffReply );
+			}
+		}
+		
+		/* And the latest note */
+		if ( $latestNote = $request->comments( 1, 0, 'date', 'desc', NULL, NULL, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_HIDDEN ) ) )
+		{
+			$overview['lastNote'] =  array( 'support_last_note', $latestNote );
+		}
+		
+		/* Display */		
+		\IPS\Output::i()->sendOutput( \IPS\Theme::i()->getTemplate( 'support' )->requestHover( $request, $overview ) );
+	}
+	
+	/**
+	 * Go to first unread
+	 *
+	 * @return	void
+	 */
+	public function getNewComment()
+	{
+		/* Load request */
+		try
+		{
+			$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/L', 404, '' );
+		}
+		
+		/* What order are we viewing? */
+		$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
+		
+		/* Have we read it before? */
+		$timeLastRead = $request->timeLastRead();
+		if ( $timeLastRead instanceof \IPS\DateTime )
+		{
+			if( $unreadComment = $request->comments( 1, NULL, 'date', 'asc', NULL, NULL, $timeLastRead ) )
+			{
+				$where = array( array( 'reply_request=?', $request->id ) );
+				
+				if ( $order === 'desc' )
+				{
+					$where[] = array( 'reply_id>?', $unreadComment->id );
+				}
+				else
+				{
+					$where[] = array( 'reply_id<?', $unreadComment->id );
+				}
+				
+				$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
+				
+				$url = $request->acpUrl();
+				$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
+				if ( $page != 1 )
+				{
+					$url = $url->setQueryString( 'page', $page );
+				}
+				$url = $url->setFragment( "reply-{$unreadComment->id}" );
+				
+				\IPS\Output::i()->redirect( $url );
+			}
+			else
+			{
+				\IPS\Output::i()->redirect( $request->acpUrl() );
+			}
+		}
+		/* Nope? Just go to the first message */
+		else
+		{
+			$url = $request->acpUrl();
+			
+			if ( $order === 'desc' )
+			{
+				$lastPage = $request->commentPageCount();
+				if ( $lastPage != 1 )
+				{
+					$url = $url->setQueryString( 'page', $lastPage );
+				}
+			}
+			
+			$firstMessage = $request->comments( 1, 0, 'date', 'asc', NULL, FALSE );			
+			$url = $url->setFragment( "reply-{$firstMessage->id}" );
+			
+			\IPS\Output::i()->redirect( $url );
+		}
+	}
+	
+	/**
+	 * Find a Comment
+	 *
+	 * @return	void
+	 */
+	public function findComment()
+	{
+		/* Load request and comment */
+		try
+		{
+			$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			$comment = \IPS\nexus\Support\Reply::load( \IPS\Request::i()->comment );
+			if ( $comment->request != $request->id )
+			{
+				throw new \OutOfRangeException;
+			}
+		}
+		catch ( \OutOfRangeException $e )
+		{
+			\IPS\Output::i()->error( 'node_error', '2X208/M', 404, '' );
+		}
+		
+		/* Find its position */
+		$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
+		$where = array( array( 'reply_request=?', $request->id ) );
+		if ( $order === 'desc' )
+		{
+			$where[] = array( 'reply_id>?', $comment->id );
+		}
+		else
+		{
+			$where[] = array( 'reply_id<?', $comment->id );
+		}
+		$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
+				
+		/* Redirect */
+		$url = $request->acpUrl();
+		$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
+		if ( $page != 1 )
+		{
+			$url = $url->setQueryString( 'page', $page );
+		}
+		$url = $url->setFragment( "reply-{$comment->id}" );
+		\IPS\Output::i()->redirect( $url );
+	}
+	
 	/**
 	 * Pending Response Send/Discard
 	 *
@@ -318,7 +501,34 @@ class _request extends \IPS\nexus\modules\front\support\view
 				$message->delete();
 			}
 			
-			\IPS\Output::i()->redirect( $message->item()->acpUrl()->setQueryString( array( 'filter' => \IPS\Request::i()->filter, 'sort' => \IPS\Request::i()->sort ) ) );
+			if ( isset( \IPS\Request::i()->department ) and \IPS\Request::i()->department != -1 )
+			{
+				$newDepartment = Support\Department::load( \IPS\Request::i()->department );
+				if ( $message->item()->department != $newDepartment )
+				{
+					$message->item()->log( 'department', $message->item()->department, $newDepartment );
+					$message->item()->department = $newDepartment;
+				}
+			}
+			if ( isset( \IPS\Request::i()->status ) and \IPS\Request::i()->status != -1 )
+			{
+				$message->item()->status = Support\Status::load( \IPS\Request::i()->status );
+			}
+			if ( isset( \IPS\Request::i()->staff ) and \IPS\Request::i()->staff != -1 )
+			{
+				$newStaff = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
+				if ( $message->item()->staff != $newStaff )
+				{
+					if ( $newStaff )
+					{
+						$message->item()->log( 'staff', $message->item()->staff, $newStaff );
+					}
+					$message->item()->staff = $newStaff;
+				}
+			}
+			$message->item()->save();
+			
+			\IPS\Output::i()->redirect( $message->item()->acpUrl() );
 		}
 		catch ( \OutOfRangeException $e )
 		{
@@ -403,7 +613,7 @@ class _request extends \IPS\nexus\modules\front\support\view
 		try
 		{	
 			/* Init */		
-			$return = array();
+			$return = array( 'note_status' => \IPS\Request::i()->status );
 			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
 			$status = Support\Status::load( \IPS\Request::i()->status );
 			$oldStatus = $request->status;
@@ -418,12 +628,16 @@ class _request extends \IPS\nexus\modules\front\support\view
 				}
 				$request->staff = \IPS\Member::loggedIn();
 				$return['staff'] = array( 'id' => \IPS\Member::loggedIn()->member_id, 'name' => \IPS\Member::loggedIn()->name );
+				$return['note_assign_to'] = \IPS\Member::loggedIn()->member_id;
+				$return['staffBadge'] = \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( \IPS\Member::loggedIn()->language()->addToStack('you') ) ) );
 			}
 			/* Or set the previous status was "Working", release our assigning */
 			elseif ( $oldStatus->assign and $request->staff )
 			{
 				$request->staff = NULL;
 				$return['staff'] = array( 'id' => 0, 'name' => \IPS\Member::loggedIn()->language()->addToStack('unassigned') );
+				$return['note_assign_to'] = 0;
+				$return['staffBadge'] = '';
 			}
 			$request->save();
 			
@@ -434,6 +648,7 @@ class _request extends \IPS\nexus\modules\front\support\view
 			}
 			
 			/* Return */
+			$return['statusBadge'] = \IPS\Theme::i()->getTemplate('support')->status( $request->status );
 			if ( \IPS\Request::i()->isAjax() )
 			{
 				\IPS\Output::i()->json( $return );
@@ -465,7 +680,9 @@ class _request extends \IPS\nexus\modules\front\support\view
 			$request->save();
 			if ( \IPS\Request::i()->isAjax() )
 			{
-				\IPS\Output::i()->json( array() );
+				$return = array();
+				$return['severityBadge'] = $request->severity->color != '000' ? \IPS\Theme::i()->getTemplate('support')->severity( $request->severity ) : '';
+				\IPS\Output::i()->json( $return );
 			}
 			\IPS\Output::i()->redirect( $request->acpUrl() );
 		}
@@ -548,7 +765,25 @@ class _request extends \IPS\nexus\modules\front\support\view
 					$stockActions[ $action->id ] = $action->_title;
 				}
 				
-				\IPS\Output::i()->json( array( 'department' => \IPS\Request::i()->department, 'stockActions' => $stockActions, 'requiresPurchase' => (bool) $request->department->require_package ) );
+				$purchaseWarning = NULL;
+				if ( $request->department->packages )
+				{
+					if ( !$request->purchase )
+					{
+						$purchaseWarning = 'purchaseWarningNone';
+					}
+					elseif ( !$request->purchase->active )
+					{
+						$purchaseWarning = 'purchaseWarningInactive';
+					}
+					
+					if ( $purchaseWarning )
+					{
+						$purchaseWarning .= ( $request->department->require_package ? 'Required' : 'Optional' );
+					}
+				}
+				
+				\IPS\Output::i()->json( array( 'department' => \IPS\Request::i()->department, 'note_department' => \IPS\Request::i()->department, 'stockActions' => $stockActions, 'purchaseWarning' => $purchaseWarning ) );
 			}
 			\IPS\Output::i()->redirect( $request->acpUrl() );
 		}
@@ -574,7 +809,11 @@ class _request extends \IPS\nexus\modules\front\support\view
 			$request->save();
 			if ( \IPS\Request::i()->isAjax() )
 			{
-				\IPS\Output::i()->json( array( 'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ) ) );
+				\IPS\Output::i()->json( array(
+					'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ),
+					'note_assign_to' => $request->staff ? $request->staff->member_id : 0,
+					'staffBadge' => $request->staff ? \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( $request->staff->name ) ) ) : ''
+				) );
 			}
 			\IPS\Output::i()->redirect( $request->acpUrl() );
 		}
@@ -634,12 +873,52 @@ class _request extends \IPS\nexus\modules\front\support\view
 			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
 			
 			$form = new \IPS\Helpers\Form;
-			$form->class = 'ipsForm_vertical ipsForm_noLabels';
-			$form->add( new \IPS\Helpers\Form\Node( 'associated_purchase', $request->purchase, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => $request->author(), 'zeroVal' => 'none' ) ) );
+			
+			$parentContacts = \IPS\nexus\Customer::load( $request->author()->member_id )->parentContacts();
+			if ( count( $parentContacts ) )
+			{
+				$form->class = 'ipsForm_vertical';
+				$options = array();
+				$toggles = array();
+				foreach ( $parentContacts as $contact )
+				{
+					$options[ $contact->main_id->member_id ] = $contact->main_id->cm_name;
+					$toggles[ $contact->main_id->member_id ] = array( 'associated_purchase_' . $contact->main_id->member_id );
+				}
+				$options[ $request->author()->member_id ] = $request->author()->name;
+				$toggles[ $request->author()->member_id ] = array( 'associated_purchase_' . $request->author()->member_id );
+				$form->add( new \IPS\Helpers\Form\Radio( 'support_account', $request->author()->member_id, TRUE, array( 'options' => $options, 'toggles' => $toggles, 'parse' => 'none' ) ) );
+				foreach ( $options as $memberId => $memberName )
+				{
+					$field = new \IPS\Helpers\Form\Node( 'associated_purchase_' . $memberId, $memberId == $request->author()->member_id ? $request->purchase : NULL, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => \IPS\Member::load( $memberId ), 'zeroVal' => 'none' ), NULL, NULL, NULL, 'associated_purchase_' . $memberId );
+					$field->label = \IPS\Member::loggedIn()->language()->addToStack('associated_purchase');
+					$form->add( $field );
+				}
+			}
+			else
+			{
+				$form->class = 'ipsForm_vertical ipsForm_noLabels';
+				$form->add( new \IPS\Helpers\Form\Node( 'associated_purchase', $request->purchase, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => $request->author(), 'zeroVal' => 'none' ) ) );
+			}
+
 			if ( $values = $form->values() )
 			{
-				$request->log( 'purchase', $request->purchase, $values['associated_purchase'] ?: NULL );
-				$request->purchase = $values['associated_purchase'] ?: NULL;
+				if ( isset( $values['support_account'] ) )
+				{
+					if ( $values['support_account'] != $request->member )
+					{
+						\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_MEMBER ), array( 'reply_request=? AND reply_member=?', $request->id, $values['support_account'] ) );
+						\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_ALTCONTACT ), array( 'reply_request=? AND reply_member=?', $request->id, $request->member ) );
+						$request->member = $values['support_account'];
+					}
+					$request->log( 'purchase', $request->purchase, $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL );
+					$request->purchase = $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL;
+				}
+				else
+				{				
+					$request->log( 'purchase', $request->purchase, $values['associated_purchase'] ?: NULL );
+					$request->purchase = $values['associated_purchase'] ?: NULL;
+				}
 				$request->save();
 				\IPS\Output::i()->redirect( $request->acpUrl() );
 			}
@@ -673,6 +952,114 @@ class _request extends \IPS\nexus\modules\front\support\view
 		}
 	}
 	
+	/**
+	 * Multimod
+	 *
+	 * @return	void
+	 */
+	protected function multimod()
+	{
+		/* CSRF check */
+		\IPS\Session::i()->csrfCheck();
+		
+		/* Load request */
+		$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+		
+		/* Are we going to leave any messages in the request? */
+		$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_request=? AND reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ), TRUE ) ) )->first();
+		if ( !$count )
+		{
+			\IPS\Output::i()->error( 'can_not_multimod_all', '1X208/H', 403, '' );
+		}
+		
+		/* Splitting? */
+		if ( \IPS\Request::i()->modaction === 'split' )
+		{
+			/* Permission check */			
+			\IPS\Dispatcher::i()->checkAcpPermission( 'requests_split' );
+			
+			/* Check we're not trying to split notes only */
+			$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) )->first();
+			if ( !$count )
+			{
+				\IPS\Output::i()->error( 'can_not_split_notes_only', '1S208/J', 403, '' );
+			}
+			
+			/* Create form */
+			$url = $request->acpUrl()->setQueryString( array( 'do' => 'multimod', 'modaction' => 'split', 'multimod' => \IPS\Request::i()->multimod ) )->csrf();
+			$form = new \IPS\Helpers\Form( 'split_form', 'split', $url, array( 'data-controller' => 'nexus.admin.support.splitForm' ) );
+			$form->add( new \IPS\Helpers\Form\Text( 'support_title', sprintf( \IPS\Member::loggedIn()->language()->get( 'split_request_title' ), $request->title, $request->id ), TRUE ) );
+			$form->add( new \IPS\Helpers\Form\Node( 'support_department', $request->department, TRUE, array( 'class' => 'IPS\nexus\Support\Department', 'url' => $url ) ) );
+			$form->add( new \IPS\Helpers\Form\Node( 'r_status', $request->status, TRUE, array( 'class' => 'IPS\nexus\Support\Status', 'url' => $url ) ) );
+			$form->add( new \IPS\Helpers\Form\Node( 'support_severity', $request->severity, TRUE, array( 'class' => 'IPS\nexus\Support\Severity', 'url' => $url ) ) );
+			$form->add( new \IPS\Helpers\Form\Select( 'r_staff', $request->staff ? $request->staff->member_id : 0, FALSE, array( 'options' =>  array( 0 => 'unassigned' ) + \IPS\nexus\Support\Request::staff() ) ) );
+			
+			if ( $values = $form->values() )
+			{
+				$newRequest = new \IPS\nexus\Support\Request;
+				$newRequest->title = $values['support_title'];
+				$newRequest->member = $request->member;
+				$newRequest->email = $request->email;
+				$newRequest->department = $values['support_department'];
+				if ( $request->purchase )
+				{
+					$newRequest->purchase = $request->purchase;
+				}
+				$newRequest->status = $values['r_status'];
+				$newRequest->severity = $values['support_severity'];
+				if ( $values['r_staff'] )
+				{
+					$newRequest->staff = \IPS\Member::load( $values['r_staff']);
+				}
+				$newRequest->cfields = $request->cfields;
+				$newRequest->notify = $request->notify;
+				$newRequest->save();
+				
+				foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
+				{
+					$comment->move( $newRequest );
+				}
+				
+				$request->rebuildFirstAndLastCommentData();
+				$newRequest->rebuildFirstAndLastCommentData();
+				
+				
+				
+				$request->log( 'split_away', $request, $newRequest );
+				$newRequest->log( 'split_new', $request, $newRequest );
+				
+				if ( \IPS\Request::i()->isAjax() )
+				{
+					\IPS\Output::i()->json( array( 'oldUrl' => (string) $request->acpUrl(), 'newUrl' => (string) $newRequest->acpUrl() ) );
+				}
+				else
+				{
+					\IPS\Output::i()->redirect( $newRequest->acpUrl() );
+				}
+			}
+			
+			\IPS\Output::i()->output = $form;
+		}
+		/* Or deleting? */
+		elseif ( \IPS\Request::i()->modaction === 'delete' )
+		{
+			\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
+			
+			foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
+			{
+				$comment->delete();
+			}
+			
+			$request->rebuildFirstAndLastCommentData();
+			
+			\IPS\Output::i()->redirect( $request->acpUrl() );
+		}
+		else
+		{
+			\IPS\Output::i()->error( 'generic_error', '3X208/I', 403, '' );
+		}
+	}
+	
 	/**
 	 * Delete
 	 *
@@ -682,9 +1069,13 @@ class _request extends \IPS\nexus\modules\front\support\view
 	{
 		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_delete' );
 		
+		/* Make sure the user confirmed the deletion */
+		\IPS\Request::i()->confirmedDelete();
+
 		try
 		{
 			$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
+			\IPS\Session::i()->log( 'acplogs__deleted_request', array( $request->id => FALSE ) );
 			$request->delete();
 			\IPS\Output::i()->redirect( \IPS\Http\Url::internal( "app=nexus&module=support&controller=requests" ) );
 		}
@@ -703,9 +1094,13 @@ class _request extends \IPS\nexus\modules\front\support\view
 	{
 		\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
 		
+		/* Make sure the user confirmed the deletion */
+		\IPS\Request::i()->confirmedDelete();
+
 		try
 		{
 			$reply = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
+			\IPS\Session::i()->log( 'acplogs__deleted_reply', array( $reply->id => FALSE ) );
 			$reply->delete();
 			\IPS\Output::i()->redirect( $reply->item()->acpUrl() );
 		}
@@ -745,4 +1140,25 @@ class _request extends \IPS\nexus\modules\front\support\view
 		
 		\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->feedback( $rating );
 	}
+	
+	/**
+	 * Get default action
+	 *
+	 * @return	string
+	 */
+	public static function defaultReplyAction()
+	{
+		$defaultAction = NULL;
+		try
+		{
+			$defaultAction = \IPS\Db::i()->select( 'action', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
+		}
+		catch ( \UnderflowException $e ) {}
+
+		if ( !$defaultAction )
+		{
+			$defaultAction = isset( \IPS\Request::i()->cookie['support_primary_action'] ) ? \IPS\Request::i()->cookie['support_primary_action'] : 'first';
+		}
+		return $defaultAction;
+	}
 }